First of all, thank you for the early check in and friendly conversation with all the reception staffs.
The room was great, enough space, nice kitchen, smart TV, bath tubs.
But the first night(3/22) I already found some problem in the room. There’s a long dark hair on the yellow cushion on the sofa which I was thinking that’s fine, until I saw the second long dark hair on my bed! My hair is blonde so I know that was not my own hair! I have to say this kind of cleaning standards is not acceptable in a four star hotel!
Moreover, when I was trying to sleep, realised there was a huge flying bug on the ceiling, and I can’t reach it. I literally don’t understand why there’s a huge insect in the room! Btw Thanks for the help from the reception of that night. And they promised to give me a new room and I can change the room tomorrow morning which is 3/23. However, in the morning when I ask, they said they can only help me to clean the room, and they said they are a four star hotel, never happened that there’s dust and hair in the room.
I accepted the offer, and they do cleaned my room, but the hair on the bed is still there:). It makes me feel like the conversation is useless at that point.
KKeweiyidisa位置很好,離羅素廣場地鐵站走路五分鐘之內,出站口幾乎拐個彎就到了,地鐵口附近飯店商店都有,買東西很方便。這個酒店在royal national Hotel旁邊,有點靠着大酒店旁邊碰瓷的小旅館的感覺,但其實住起來該挺好的。一進門禮賓的大叔很熱情,入住人很多排隊挺久的,來這住的年輕中國移動情侶特別多,不過入住時前台印度裔女員工態度比較冰冷,不過很專業,而且對每個客人都是這樣冷冰冰的態度,感覺前台可以稍微熱情一點。坐電梯上去後,右手邊是人家皇家酒店,右手邊刷房卡就玻璃門,才是這個酒店的房子。走廊又長又窄,很像大學宿舍。房間一進去感覺有點小,但實際也夠住,不算擠。房間沒有空調也沒有暖氣,因此早晚和洗澡🛀後會有點冷🥶但不會太凍,跟國內南方沒有暖氣的房子一樣,在室內需要穿件衣服🧥才暖和。房間裏設施齊全,水壺熨斗都有,每天打掃也很徹底,衞生紙🧻毛巾啥都給及時換,去哪都很方便。房間對面就是UCL的教學樓,能看見裏面師生在上課。退房時排隊人很多。效率很慢,不過行李寄存還挺方便的。因此雖然這酒店看起來有點不大氣,但是住起來還行,出行也很方便,該有的服務也都有。