羅利鄰近Tuesday Morning的飯店

Everything was great until...... My wife and I checked in Thursday for 3 nights. Upon check in, we were taken care of by Maria. Very sweet, attentive and had us on our way in no time. Thursday night was fine. Got up and went about our business Friday morning. Came back to the hotel Friday evening, head to the room and fell asleep quick. Then came Saturday morning. My wife is disabled, and we were on the 5th floor. We got to the elevator and waited about 4 or 5 minutes, and nothing happened. I called the front desk from my personal phone (the phone in our room wasn't hooked up) Was unfortunate to get a front desk person by the name of Kwamel. Very unprofessional individual. I asked if there was a problem with the elevators. He said yes, there were not working. I asked him how we were supposed to get downstairs. He directed me to where the stairs were. I advised him that my wife is disabled and not able to walk down 5 flights of stairs. In his own charming way, he had no other answer for me. I hung up and had to help my disabled wife down 5 flights of stairs with her walker and our cooler for the day. Took us about 25 minutes to get to the bottom as my wife had to take one step at a time holding on the guard rail with both hands. I had to stand under her so she wouldn't slip and fall. When I got to the front desk, I inquired how long they would be out. My wife and I were going to be at a convention all day but obviously needed them working before we got back later that night. Mr. Personality had no idea. I inquired what we were supposed to do if we get back and they are still not working as there was NO WAY my wife could WALK up 5 flights. He was very unsympathetic and showed no compassion whatsoever. There was another rep behind the desk. She kept quiet for a while which was probably better for her. She finally asked me to come to her. She looked in her computer and long story short, if they were not fixed by the time we got back we had a room on the 1st floor waiting for us. I would just need to clear everything out of our current room which of course I would. That reps name was Karen. She was very nice, polite and showed an interest in helping us. Kwamel showed NO SIGNS to help. He just stood there with his shirt untucked and looked like it had been slept in. Instead of being part of the solution he kept telling me no. Wonder if he would have felt the same way if it was his mom or his grandma that was disabled and had to walk down 5 flights of stairs. I called Karen later in the day and was told they got 1 side working but the other wouldn't be looked at until Tuesday (holiday weekend) I am very surprised they wouldn't have someone on call 24 hours a day in case something like this happens. Doesn't say much about how much they care about their guests. Got back to the hotel at around 8PM. We were greeted by Daniel. We told him what took place that morning. He was VERY apologetic and showed much sympathy. Kwamel should really take some notes from

在北羅利希爾頓住了一晚。入住很順利。我詢問前台服務員,關於我將要接受的免費早餐,她解釋說,儘管我在希爾頓網站上預訂了,但免費早餐並沒有出現在他們的內部系統中。房間很乾淨。我的不滿與牀上用品的質量有關。這是不舒服的太軟。遺憾的是,由於牀上用品,我無法入睡。此外,枕頭是羽毛的,沒有任何支持。除了上述之外,酒店有足夠的停車場和足夠的會議設施。

在北卡羅萊納州羅利市中心區享受舒適的假期。飯店鄰近北卡羅萊納州立大學，擁有寬敞的客房和套房，並提供免費 Wi-Fi、飯店內餐廳、健身中心、室外泳池和兩處活動空間。

在羅利最喜歡的酒店之一 $50押金沒有蟲子外面沒有大聲的人。這是一個非常寒冷的地方,就在丹尼和巴哈馬微風旁邊。

Good parts: Was Near A Lot Of Stuff Bad parts: There were bed BUGS, the lady at the desk was Rude, and It was very Loud. See I was also on the 1st floor So Somebody Over me Keeped Jumping...Also, THE WALLS ARE VERY THIN...So you can hear People laughing, talking, AND Dogs?! There was Pee in the bathroom.....DONT GO HERE....AND ITS IN THE HOOD....

我在這家酒店住得很愉快。真的很好，前台真的很好，很善於交際。我唯一的事情就是乾淨。通常我會在睡前檢查酒店的牀，但這次我沒有。在我離開去結賬之前，我環顧四周以確保我擁有所有屬於我的東西，我注意到牀上用品的一側有嘔吐物，牆壁和牀頭柜上也有一點點。看起來好像有人開始清理它，但忘記了重新清理它。本來想跟前台說的，但有點急着要走。總的來說，我確實喜歡我的住宿。這是一家非常實惠的酒店，我可以說它已經裝修過了。

不論是商務還是休閒旅客，北卡羅來納羅利市區歡朋套房飯店都能讓您的羅利之行變得更加美好而難忘。在該地區觀光很容易，The Ritz、Funguys Brewing和Pinetop Distillery都在飯店附近。從飯店出發可方便前往市內的眾多著名景點，包括Raleigh Flea Market Mall、Enterprise Rent-A-Car和Raleigh IcePlex。飯店對客房的裝飾十分考究，每間設施齊全的客房都配備有空調。有飲水需求的旅客，飯店還為您提供了瓶裝水。除此之外，配備有24小時熱水的浴室是您消除一天疲勞的好地方。閒暇時間在飯店的酒吧喝上一杯，必定是您休憩放鬆的好選擇。如果旅客願意，飯店可以提供滿足需求的客房送餐服務。倘若您覺得飯店的餐飲服務無法滿足您的需求，附近的Saint Jacques French Cuisine（法國菜）、Midtown Grille（西餐）和High Park Bar & Grill（酒吧/酒館）不妨可以試試。飯店提供健身室，旅客可以在這裡舒緩身心壓力。飯店設有24小時櫃檯諮詢服務，為下榻至此的您提供最貼心的行程安排。

這家酒店前台工作人員最差。工作人員提前被告知,由於施工,5樓的一半沒有熱水 - 但他們仍然預訂了房間。他們確實通知了客人。當時是晚上9:45,當我試圖在睡覺前淋浴時,這就是我意識到水問題時。起初,工作人員對這種情況不屑一顧,並表示他們無能爲力,因爲當天的維護已經消失。當我堅持要洗澡時,我被告知可以換房間。這意味着收拾我所有的物品,深夜再次拆箱。這不可行,所以我要求能夠在他們要搬進我的房間淋浴。經過一番辯論,前台工作人員終於允許我這樣做,然而,他們故意給了我一個骯髒房間的鑰匙。前台工作人員告訴我“只是忽略牀和東西”,因爲自從前客人退房以來,客房部還沒有打掃房間。我很討厭,不得不爲一個有熱水的乾淨房間而爭論。我被當作要求升級一樣對待。此外,退房時,我要求一張收據,這是商業報銷所需的收據,前台工作人員說打印機壞了,她會將收據發送電子郵件。這也沒有發生,當我出差回家時,我不得不撥打無數電話給酒店,以便最終有人將收據發送電子郵件。我永遠不會再住在這裏。該地區有太多新,更好的酒店,而不是不得不處理這個地方。常見的禮貌和客戶服務要走很長的路 - 但這家酒店的工作人員甚至沒有基本的東西。

One of the rudest encounters. Of course an unexpected cancellation after booking a room is not directly the fault of the front desk worker, but customers will undoubtedly feel frustrated after driving 4 hours to a room that was unavailable. It is a valid human reaction, and it is not directed at one individual, but it is rather directed at the entire situation. Getting angry at customers for being mean to workers is one thing (and is completely valid), but getting angry and being just downright mean customers for asking VALID questions is quite another. Those working in customer service should never treat customers with unapologetic meanness- especially when we aren’t acting unkind. Responding to stressed out customers with hostility will do nothing but worsen the situation. And it makes us feel crappy on a weekend that is supposed to be about spending time with those we love. I never leave bad reviews for places, but the unkindness and disrespect I was treated with for trying to gain further understanding of the situation was nothing short of disheartening and completely deserves a bad review. I appreciate the other worker at the front desk who was trying to be nice. Thanks for trying to help! Just another reminder to always be kind and understanding to those around you!!

很棒的健身房,美麗的游泳池,美麗的公共區域,這是一個非常棒的酒店,設施很好!他們爲客人提供方便的洗衣服務。唯一缺少的是我希望我曾經在房間裏提供一些瓶裝水,我希望他們每天都有夜牀服務,但也許這是因爲疫情?否則一切都很棒。