First of all i have to say, that i think this is not a 4* hotel. I would give it 3*. Maybe in the past it had 4*. About the stay: + Staff is friendly, rooms are big and clean, breakfast is good, parking is for free(if you book on the official website), prices are good and with breakfast - Its a little fat away-you need around 40 Minutes to the city centre with the bus and metro At the breakfast, the waiters take your plates, even if you’re not finished. Yes, you can take a new one- but why? It’s annoying when you’re every 5 minutes disturbed. I was not angry with them, cause they are doing just their job. As i said - wrong category Resume: It was a pleasant stay and i would book it once again - price and what you get is good!
翻譯
住宿方回覆: Dear Alex, Thank you for choosing to stay with us at Rezidence Emmy and for taking the time to share your impressions. We truly appreciate your kind words about our friendly staff, spacious and clean rooms, as well as our breakfast options and complimentary parking. We are also glad that, despite your concerns, you found the overall value of the stay worthwhile and would consider booking with us again. We understand your reservations regarding our four-star classification. Rezidence Emmy meets internationally recognized standards for a four-star rating, but we also believe that continuous improvement is key to maintaining this level. Your feedback about the breakfast service is particularly helpful; we will certainly address our team’s approach to ensure guests can enjoy their meals without feeling rushed. As you noted, our location is in a quieter part of Prague, which can mean a slightly longer journey to the city center. Many of our guests appreciate the peaceful environment, but we do understand the importance of reliable transportation and are always happy to provide tips for the quickest routes and schedules. Thank you once again for your review. We value your perspective, and we are committed to refining our services to exceed expectations in the future. It would be our pleasure to welcome you back soon. Warm regards, Adela Nachtigal W. Sales & Revenue Manager Rezidence Emmy, Prague