曼谷蘇拉旺美居飯店的評論

住宿方回覆: Dear Valued Guest,Thank you very much for staying with us again and for sharing your kind feedback. We are truly happy to welcome you back since our opening and are glad to hear that you enjoyed our well-maintained facilities and quiet atmosphere.It is wonderful to know that our team made you feel welcome. We also appreciate your feedback about the location and are pleased that you found the nearby markets and supermarkets convenient.Thank you again for your continued support. We look forward to welcoming you back to Mercure Bangkok Surawong again soon.Warm regards,Bunsita S.Front Office Senior Team Leader

住宿方回覆: 親愛的賓客，非常感謝您抽出寶貴時間與我們分享您的詳細回饋。我們很高興得知您喜歡我們酒店全新時尚的設計，並且我們的團隊能夠協助您提前入住並及時回應您的需求。同時，對於您入住期間遇到的問題，我們深感抱歉。尤其令我們感到抱歉的是，毛巾和床單上有污漬。清潔衛生對我們至關重要，我們將把您的回饋轉達給客房服務團隊，以便他們立即跟進處理。我們也感謝您對飯店位置和窗簾的意見。我們理解距離輕軌站的距離以及房間的採光可能影響了您的舒適度。您的回饋對我們改善服務、提升賓客體驗非常有幫助。再次感謝您的坦誠回饋。我們希望您能再次光臨，我們將竭誠為您提供更舒適愉悅的入住體驗。此致，值班經理 Supavadeee H.

住宿方回覆: 親愛的賓客，感謝您抽出寶貴時間分享您的入住體驗，並感謝您選擇曼谷素拉旺美居酒店。我們很高興得知您喜歡房間的寧靜氛圍，並對我們前台團隊的熱情服務表示讚賞。我們非常高興得知我們的團隊能夠為您的家人安排連通房，並且他們的中文技能也讓您的入住體驗更加舒適。我們非常感謝您對房間佈局和設施的評價。您對浴室大小和房間空間的回饋對我們至關重要。關於牙刷和拖鞋，作為我們永續發展計畫的一部分，牙刷可應要求提供，拖鞋則由前台團隊免費提供。再次感謝您的寶貴意見。我們期待在不久的將來再次歡迎您和您的家人光臨曼谷素拉旺美居酒店。此致，值班經理 Chatupron W.

住宿方回覆: Dear Valued guest,Thank you very much for taking the time to share your wonderful experience with us.We are delighted to hear that you enjoyed our convenient location, with the traditional market and nearby Thai massage options making your stay even more enjoyable. We are especially pleased that you appreciated the attentiveness of our team. It is wonderful to know that our staff remembered your hat and kindly returned it to your room. Moments like this reflect the care and personal service we strive to provide to every guest.We are also glad to hear that you enjoyed our delicious breakfast and found transportation convenient during your stay.Thank you once again for your kind words and for choosing Mercure Bangkok Surawong. We look forward to welcoming you back again soon.Warm regards,Supavadee H.Duty Manager

住宿方回覆: 親愛的賓客，感謝您抽出寶貴時間分享您的詳細回饋。對於您入住期間遇到的不愉快經歷，我們深表歉意。得知您抵達時在浴室發現一條用過的毛巾，我們深感抱歉。這遠低於我們力求保持的清潔標準，也絕非我們希望任何賓客體驗到的情況。此外，對於您要求移除毛巾的請求未能及時處理，給您帶來更多困擾，我們也深感遺憾。我們理解這種情況給您帶來的失望，並就此造成的不便和負面印象致以誠摯的歉意。請您放心，我們已將您的意見回饋給客房部和前台團隊，以便他們立即展開調查並採取糾正措施。我們將加強客房檢查流程，確保此類事件不再發生。我們珍惜每一位賓客，無論其國籍為何，對於您的體驗讓您產生不同感受，我們深感抱歉。這與我們所致力於提供的服務和熱情款待背道而馳。再次感謝您讓我們注意到這些問題。您的回饋對我們至關重要，它有助於我們改善服務。我們希望您能再次給我們機會，讓我們重拾您對我們的信任，並為您提供您理應享受的高品質住宿體驗。此致，敬禮！ Pipobpat P. 賓客服務主管

住宿方回覆: 親愛的賓客，非常感謝您抽出寶貴時間與我們分享您的詳細回饋。我們很高興得知您對房間的清潔和舒適度感到滿意，也對前台和客房服務團隊熱情友好的服務感到滿意。同時，我們也欣慰得知您覺得我們飯店的地理位置便利，方便您探索週邊地區。對於毛巾的問題，我們深表歉意。請您放心，我們非常重視清潔和衛生，並將您的回饋轉達給客房服務團隊，確保所有毛巾在放入客房前都經過徹底檢查。非常感謝您的寶貴意見，我們期待您再次光臨曼谷素拉旺美居酒店，享受更美好的入住體驗。此致，敬禮！賓客服務主管 Pipobpat P.

住宿方回覆: Dear Valued Guest, Thank you for your positive review! We are delighted to hear that you enjoyed the stay. Looking forward to welcoming you back soon. Best regards, Rawinan C.Duty Manager

住宿方回覆: Dear lotkuma,Thank you for taking the time to share your detailed feedback with us.We are pleased to hear that you appreciated our quiet surroundings, convenient location, well-equipped rooms, powerful air conditioning, and the warm service provided by our door team and front desk colleagues. We are especially grateful for your kind recognition of our team member who assisted with your luggage and welcomed you during your stay. Your compliments will certainly be shared with him.We sincerely apologize that the room assignment did not fully meet your request regarding the room location, and we regret any inconvenience caused. We will continue to improve our room allocation process to better accommodate guest preferences whenever possible.Regarding your comments about the bathroom cleanliness, towel arrangement, and in-room amenities, we truly appreciate your feedback. We will share these points with our Housekeeping team for further review and improvement. Please be assured that towels and bathroom amenities are provided according to our hotel standards, and our team is always available to assist with any additional requests during your stay.We also appreciate your understanding of our sustainability initiative regarding disposable amenities. Items such as toothbrushes and slippers are available upon request to help reduce environmental impact while ensuring guests can receive them whenever needed.Thank you again for choosing Mercure Bangkok Surawong and for sharing your experience. We hope to have the opportunity to welcome you back and provide you with an even more comfortable stay in the future.Warm regards,Supavadee H.Duty ManagerMercure Bangkok Surawong

住宿方回覆: Dear Ms. Vanessasasa,Thank you very much for taking the time to share your wonderful feedback following your stay at Mercure Bangkok Surawong.We are delighted to hear that you were pleased with the cleanliness of your room and the excellent service provided by our team. It is especially rewarding to know that our Front Desk team was able to assist you with your luggage and answer your questions, ensuring that you felt comfortable and well taken care of throughout your stay.We are also pleased that you enjoyed our convenient location, easy access to Grab, proximity to Chulalongkorn University Night Market, and the beautiful views from our rooftop bar.Your kind words are greatly appreciated and will certainly be shared with our team. We look forward to welcoming you back to Mercure Bangkok Surawong for another enjoyable stay.Warm regards,Supavadee H.Duty Manager

住宿方回覆: Dear Valued Guest,Thank you very much for your outstanding review and kind recommendation.We are delighted to hear that you had a fantastic experience at Mercure Bangkok Surawong. It is wonderful to know that you enjoyed our comfortable rooms, convenient city center location, and the peaceful atmosphere during your stay.We are also pleased that you appreciated the nearby convenience stores and variety of local dining options, which helped make your visit to Bangkok even more enjoyable. Your perfect scores across all areas are truly appreciated and serve as great encouragement for our entire team.Thank you once again for choosing Mercure Bangkok Surawong and for recommending us to other travelers. We look forward to welcoming you back for another wonderful stay in the near future.Warm regards,Chatupron W.Duty Manager

住宿方回覆: Dear Valued Guest,Thank you for choosing to stay with us again and for sharing your wonderful feedback. It was truly our pleasure to welcome you back for your second stay.We are especially delighted to hear that Oat was able to make your experience even more memorable with a complimentary room upgrade. Your kind recognition will certainly be shared with Oat, who will be thrilled to know that his thoughtful service made a positive impression.We are also pleased that you enjoyed the convenience of our shuttle service, the nearby morning market, and your six-night stay with us. Knowing that you found your experience comfortable and enjoyable means a great deal to our team.Thank you once again for your continued support and recommendation. We look forward to welcoming you back on your next visit and creating another memorable stay for you.Best regards,Pipobpat P.Guest Service Supervisor

住宿方回覆: Dear Valued Guest,Thank you very much for taking the time to share such a detailed and thoughtful review of your stay with us.We are delighted to hear that you enjoyed our convenient location, clean and comfortable room, and found it easy to explore Bangkok from our hotel. It is also wonderful to know that you had the opportunity to experience the vibrant local neighborhood, from the nearby fruit vendors to the delicious street food, which truly reflects the charm of our area.We appreciate your understanding regarding the room size, and we are pleased that it met your expectations while still providing excellent value for money. Your kind comments about our cleanliness and the overall convenience of your stay mean a great deal to our team.Thank you once again for your recommendation. We are thrilled to know that you would consider staying with us again on your next visit to Bangkok. We look forward to welcoming you back for another enjoyable and memorable stay.Warm regards,Bunsita S.Front Office Senior Team Leader

住宿方回覆: Dear Mr./Ms. Kexiansheng,Thank you so much for your wonderful review and for choosing to celebrate your birthday with us.We are truly delighted to hear that your stay exceeded your expectations and that our birthday surprise helped make your special occasion even more memorable. Creating personalized and meaningful experiences for our guests is something we are passionate about, so it is incredibly rewarding to know that the cake, fruit, handwritten card, and birthday wishes made you feel welcomed and appreciated.We are also pleased that you enjoyed the comfort of your room, the quality of our amenities, and the attentive service provided by our team. Your kind words and recognition will be shared with our colleagues, who will be thrilled to know they contributed to such a memorable stay.Thank you once again for your generous recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another exceptional experience in the near future.Warm regards,Supavadee H.Duty Manager

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your detailed feedback with us. We’re delighted to hear that you found our hotel to be great value for money and enjoyed the rich variety of our breakfast selection.We also appreciate your comments regarding the distance to the subway station. While we may not be the closest to the station, we’re pleased that the bus stop directly opposite the hotel and our convenient surroundings helped make getting around easier.It’s wonderful to know that you also enjoyed the street view and our proximity to the Michelin-starred Jeonju restaurant.Thank you once again for staying with us. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon.Warm regards,Supavadee H.Duty Manager