雅加達蘇迪曼城堡飯店的評論

住宿方回覆: Dear Valued Guest, Warmest greeting from Citadines Sudirman Jakarta!Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our convenient location, easy access to nearby attractions and shopping malls, and the comfort of our family suite. It’s great to know that the layout provided the privacy and convenience you needed during your stay.We're sorry to hear you missed out on breakfast this time, and we hope you’ll get to enjoy it on your next visit. We truly appreciate your kind words and look forward to welcoming you back again soon!Warm regards,Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Valued Guest,Thank you very much for taking the time to share your detailed experience. We’re truly happy to hear that your stay—from the one-bedroom to the two-bedroom apartment—was enjoyable and met your expectations. It’s wonderful to know that our team was able to make your transition between rooms smooth and comfortable, and we’re especially glad you appreciated the upgrade and the effort to keep you on the same floor for convenience.Your kind words about our facilities, room view, and overall service truly motivate us to keep delivering the best for our guests.We also sincerely apologize for the inconvenience caused by the bed frame noise. Your feedback has been noted and we will have our maintenance team inspect and resolve the issue promptly.We’re honored to have been your choice during your visit to Jakarta, and we look forward to welcoming you and your family again in the future!Warm regards,Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Valued Guest, Warmest greeting from Citadines Sudirman Jakarta!Thank you for sharing your feedback. We're glad to hear that you found the room clean and appreciated the service. We’re sorry to hear that the breakfast and location didn’t fully meet your expectations. Your comments regarding the traffic and access are noted, and we truly appreciate your understanding. We hope to have another chance to welcome you and provide an even better experience.Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Valued Guest,Warmest greeting from Citadines Sudirman Jakarta!Thank you for sharing your feedback with us.We are delighted to hear that you found our hotel’s location convenient and felt secure during your stay. It’s wonderful to know that you found the environment comfortable and the service to be attentive. We appreciate your kind words and look forward to welcoming you back in the future!Yours Sincerely,Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Valued Guest, Warmest greeting from Citadines Sudirman Jakarta!Thank you for your kind feedback! We’re very happy to hear that you felt welcomed by our friendly team. We look forward to the opportunity to welcome you back again in the future!Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Valued Guest,Thank you for your thoughtful review and for staying with us. We're pleased to hear that you enjoyed the cleanliness of the room and the convenience of our fully equipped kitchen. It’s great to know that these facilities added comfort to your stay.We apologize for the inconvenience you experienced at the swimming pool. Your feedback about the unclear operating hours has been noted, and we will ensure clearer signage is placed to avoid future misunderstandings.We also appreciate your comment regarding the Grab drivers. We will review how our front desk team provides directions and improve guidance to ensure a smoother experience for our guests and their drivers.We’re glad to know that, despite these concerns, you were satisfied overall. We hope to welcome you back soon for an even better stay.Warm regards,Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Valued Guest, Warmest greeting from Citadines Sudirman Jakarta!Thank you for choosing to stay with us and for taking the time to share your thoughtful feedback. We're glad to hear that the in-room kitchen and washing machine were useful for your stay and that our breakfast met your taste preferences. We sincerely apologize for the inconvenience caused by the missing conditioner and the leaking water dispenser — we will definitely follow up with our team to improve on this. Your comments help us to serve you better, and we truly hope to welcome you back again in the future.Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

住宿方回覆: 親愛的顧客， 來自雅加達馨樂庭蘇迪曼公寓酒店最誠摯的問候！得知您的體驗沒有達到您的期望，我們深表遺憾，特別是在早餐和房間大小方面。您的意見對我們非常有價值，我們一定會研究您提到的需要改進的領域。我們努力為所有客人提供更好的體驗，您的意見有助於我們實現這一目標。如果您在住宿期間或未來訪問期間還有什麼我們可以為您提供幫助的，請隨時告知我們。

住宿方回覆: Dear Valued Guest, Warmest greeting from Citadines Sudirman Jakarta!Thank you for your wonderful review! We’re delighted to hear that you enjoyed the spacious and comfortable rooms, complete facilities, and convenient location. It’s also great to know that you appreciated the breakfast, snacks, and overall value. Your recommendation truly means a lot to us. We look forward to welcoming you and your friends on your next visit!Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Valued Guest,Warmest greeting from Citadines Sudirman Jakarta!Thank you for sharing your experience with us! We’re pleased to hear that you had a satisfying stay and enjoyed our facilities. It’s wonderful to know that our team made a positive impression during your visit. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon!Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Mr. Mao, Warmest greeting from Citadines Sudirman Jakarta!Thank you very much for your thoughtful review.We’re delighted to hear that you found the room layout comfortable and well-suited for business trips, especially when traveling with colleagues. The spacious living room and kitchen, along with the privacy offered by the lockable doors, are indeed designed to provide both convenience and flexibility for our guests.We truly appreciate your feedback and look forward to welcoming you again on your next visit to Jakarta.Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Valued Guest, Warmest greeting from Citadines Sudirman Jakarta!Thank you for your feedback! We appreciate your comments regarding cleanliness and the breakfast variety. We are continuously working to enhance our offerings and will take your suggestions into consideration. We're glad to hear that our location was convenient for your visit to JCC. We hope to welcome you back soon and provide you with an even better experience!Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Valued Guest,Thank you for your feedback! We're glad to hear that you enjoyed the balcony, found the air quality good, and appreciated the relatively new facilities.We also apologize for the noise you experienced at night. Your comfort is important to us, and we will look into ways to address this issue for our future guests.We hope to welcome you back for an even better stay!Warm regards,Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Valued Guest,Thank you for sharing your feedback. We're glad to hear that you enjoyed the atmosphere, good air quality, and the well-equipped swimming pool and gym. While the room size may not have fully met your expectations, we’re happy you found the facilities modern and comfortable.We appreciate your comments and hope to welcome you back again on your next visit to Jakarta!Warm regards,Ittaki Tafuzi - Guest Service Manager