雅加達蘇迪曼城堡飯店的評論

住宿方回覆: Dear Valued Guest, Warmest greeting from Citadines Sudirman Jakarta!Thank you for sharing your wonderful review.We are delighted to hear that you found our apartment suite to be a great value for money and that the spacious layout, including the two bedrooms, kitchen, and living room, made your family trip more comfortable and enjoyable. We are also pleased that you appreciated our convenient location within walking distance of Lippo Mall.It is especially rewarding to know that you enjoyed the breakfast selection and the ambiance during your stay. Your kind feedback means a lot to our team and serves as great motivation for us to continue delivering memorable experiences to our guests.We truly appreciate your support and look forward to welcoming you and your family back for another pleasant stay in the near future.Kind Regards, Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Valued Guest, Warmest greeting from Citadines Sudirman Jakarta!Thank you for sharing your feedback with us. We are delighted to know that you are having a good stay and that your experience has been "pretty good" overall.We also appreciate your suggestion regarding frequently used content and will certainly take it into consideration as we continually look for ways to enhance our guests' experience.Should there be anything we can do to make the remainder of your stay even more enjoyable, please do not hesitate to reach out to our team. We would be more than happy to assist you.Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Mr. Yi, Warmest greeting from Citadines Sudirman Jakarta!Thank you very much for sharing your detailed feedback following your recent stay with us.We are delighted to hear that you had an enjoyable 10-day business trip and that our location next to Lotte Department Store added convenience to your stay. It is also wonderful to know that you appreciated the outdoor swimming pool and the high-floor room arrangement. The double rainbow sounds like a truly special moment—we’re glad you were able to experience that during your stay.On the other hand, we sincerely appreciate your feedback regarding the breakfast variety. We understand your concern, and your comments have been shared with our team for review and improvement, as we continuously strive to enhance our guest experience.Thank you once again for your valuable feedback. We look forward to welcoming you back for an even better stay in the future.Warm regards,Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback.We are glad to know that you found our hotel suitable for your stay, especially for your visit to the exhibition. Your comments are appreciated as they help us understand how guests experience our property.We hope to have the opportunity to welcome you back again in the future for an even more enjoyable stay.Warm regards, Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Mr. Szeto, Warmest greeting from Citadines Sudirman Jakarta!Thank you for taking the time to share your feedback with us. We sincerely apologize that your stay did not meet your expectations.We regret to hear that the location, room allocation, and room condition were not satisfactory during your visit. Please kindly note that while we always do our best to accommodate special requests, including high-floor preferences, these remain subject to room availability upon arrival.]We are also very sorry to learn about the condition of the desk in your room. Please rest assured that your feedback has been shared with the relevant team for immediate attention and improvement.Your comments are very important to us as they help us improve both our facilities and services. We truly hope to have another opportunity to provide you with a much better experience in the future.Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Mr. Yuan, Warmest greeting from Citadines Sudirman Jakarta!Thank you for sharing your feedback.We are glad to hear that you enjoyed the free upgrade to a two-bedroom, two-bathroom suite and found the room clean and well-equipped, including the washing machine.We appreciate your comments regarding the hotel environment. We strive to provide a welcoming experience for all our guests, and your observations about the noise during Ramadan have been noted so we can continue improving guest comfort.Thank you again for your review, and we hope to welcome you back in the future.Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Valued Guest, Warmest greeting from Citadines Sudirman Jakarta!Thank you for taking the time to share your wonderful feedback.We are delighted to learn that you enjoyed our strategic location and found it convenient for your business activities and transportation needs. It is also encouraging to know that you were comfortable in your room and that the spacious work area and reliable Wi-Fi helped you stay productive during your stay.Your kind words about our Guest Service team are truly appreciated. We will be pleased to share your compliments with them, as they continuously strive to provide efficient, courteous, and personalized service to every guest. We are also glad that you enjoyed our breakfast selection and found good value in your overall experience. Thank you for recommending us as a preferred choice for business travelers.We look forward to welcoming you back to Citadines Sudirman Jakarta on your next visit to the city.Warm regards,Ittaki Tafuzi - Guest Service Manager

住宿方回覆: 尊敬的博伊斯先生：您好！雅加達蘇迪曼馨樂庭酒店全體員工向您致上最誠摯的問候！非常感謝您給予我們如此高的評價，並抽出寶貴時間分享如此精彩的回饋。我們非常高興得知，您從抵達雅加達蘇迪曼馨樂庭酒店的那一刻起，就感受到了超乎預期的入住體驗。我們很高興聽到您對我們的安保措施、專業友好的員工、維護良好的設施以及環保理念表示讚賞。此外，我們也欣喜地得知您喜歡我們的洗衣服務、泳池、健身房，尤其是水療護理——得知它在您25餘年的入住體驗中名列前茅，我們倍感榮幸。您的讚揚之詞將與全體員工分享，激勵我們繼續提供最高標準的服務和熱情款待。我們衷心感謝您的支持，並期待您再次光臨，享受另一次非凡的入住體驗。此致，敬禮！賓客服務經理 伊塔基·塔夫齊

住宿方回覆: Dear Valued Guest, Warmest greeting from Citadines Sudirman Jakarta!Thank you very much for sharing your feedback and for choosing to stay with us.We’re delighted to hear that you enjoyed our environment and found our location convenient for your travels. It’s great to know that being close to the airport, train station, and subway made your business trip easier.We’re also glad that you liked our fitness facilities — providing a comfortable and convenient stay for our guests is always our priority.We truly appreciate your kind words, and we look forward to welcoming you back to Citadines Sudirman Jakarta on your next visit.Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

住宿方回覆: 尊敬的賓客，您好！雅加達蘇迪曼馨樂庭酒店全體員工向您致上最誠摯的問候！感謝您分享入住雅加達蘇迪曼馨樂庭酒店的體驗回饋。我們很高興得知您對我們的健身房和游泳池設施感到滿意，並且它們滿足了您商務旅行期間的健身需求。我們也感謝您對餐飲和早餐選擇的寶貴意見。您的意見對我們非常有價值，我們將認真考慮如何改進，以提升賓客體驗。我們期待有機會再次歡迎您的光臨，並為您提供更優質的服務。此致，敬禮！賓客服務經理 Ittaki Tafuzi

住宿方回覆: Dear Valued Guest, Warmest greeting from Citadines Sudirman Jakarta!Thank you for sharing your experience. We’re delighted to hear that you found our location convenient and enjoyed the cleanliness and environment of the hotel. It’s wonderful that you also had the chance to relax at our pool and enjoy our massage services!We truly appreciate your feedback and look forward to welcoming you back on your next visit to Jakarta.Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

住宿方回覆: 尊敬的努鲁女士：您好！我们是雅加达苏迪曼馨乐庭酒店，向您致以最诚挚的问候！非常感谢您分享如此详尽周到的入住体验评价。我们欣喜地得知，您的入住体验达到了4.5星级的标准，并且您感受到了我们团队的热情款待和悉心照料。我们很高兴得知您喜欢我们宽敞舒适、设计精良的客房、舒适的床铺以及令人叹为观止的美景，这些都让您的入住体验更加难忘。我们也欣慰地看到，从健身中心、水疗中心、游泳池到餐饮体验，我们的各项设施都符合您的预期，并为您的入住增添了更多乐趣。最重要的是，我们为团队对细节的关注和真诚待客之道给您留下了如此美好的印象而感到自豪。您的赞扬之词是对我们莫大的鼓励，激励我们继续努力，为每一位宾客提供最优质的服务。我们真诚地期待您在不久的将来再次光临，为您带来又一次难忘的入住体验。此致，敬礼！宾客服务经理 Ittaki Tafuzi

住宿方回覆: Dear Valued Guest, Warmest greeting from Citadines Sudirman Jakarta!Thank you very much for your excellent feedback. We are truly delighted to know that you enjoyed the spacious and clean room, warm and friendly service, delicious food, and the value of your stay. We also appreciate your positive ratings for our facilities, cleanliness, environment, and service. Your kind words mean a lot to us and will motivate our team to continue delivering the best experience for our guests. We look forward to welcoming you again in the future.Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

住宿方回覆: 親愛的客人，雅加達馨樂庭蘇迪曼公寓酒店向您致以最誠摯的問候！非常感謝您抽空分享您近期入住體驗的詳細回饋。我們很高興聽到您對我們酒店的清潔度以及公寓設施的便利性表示讚賞，包括空調、洗衣機、小廚房和其他便利設施。對於您感受到的周圍環境噪音以及清晨祈禱的鐘聲，我們深表歉意。我們深知睡個好覺的重要性，尤其是在您提前預訂了安靜的客房的情況下。我們非常抱歉這次未能完全滿足您的期望。關於您對床鋪舒適度的回饋，我們想告知您，我們可以根據您的要求提供額外的床罩，以使床鋪更柔軟舒適。我們也為客人提供耳塞，以減少外界噪音的干擾。入住期間，請隨時告知我們的團隊—我們隨時樂意為您提供協助。您對陽台門和隔音效果的回饋已與我們的管理團隊分享，我們將繼續努力提升每位賓客的體驗，尤其是睡眠較淺的賓客。如果您計劃再次入住，請提前告知我們，以便我們盡力為您安排更安靜的房間，並準備您可能需要的任何額外設施，讓您享受更寧靜的住宿體驗。再次感謝您的寶貴回饋和入住。我們真誠地希望未來有機會再次歡迎您，享受更舒適的入住體驗。此致，Ittaki Tafuzi - 客服經理