雅加達蘇迪曼城堡飯店的評論

住宿方回覆: Dear Valued Guest,Thank you for your thoughtful review and for staying with us. We're pleased to hear that you enjoyed the cleanliness of the room and the convenience of our fully equipped kitchen. It’s great to know that these facilities added comfort to your stay.We apologize for the inconvenience you experienced at the swimming pool. Your feedback about the unclear operating hours has been noted, and we will ensure clearer signage is placed to avoid future misunderstandings.We also appreciate your comment regarding the Grab drivers. We will review how our front desk team provides directions and improve guidance to ensure a smoother experience for our guests and their drivers.We’re glad to know that, despite these concerns, you were satisfied overall. We hope to welcome you back soon for an even better stay.Warm regards,Ittaki Tafuzi - Guest Service Manager

住宿方回覆: 親愛的顧客， 來自雅加達馨樂庭蘇迪曼公寓酒店最誠摯的問候！得知您的體驗沒有達到您的期望，我們深表遺憾，特別是在早餐和房間大小方面。您的意見對我們非常有價值，我們一定會研究您提到的需要改進的領域。我們努力為所有客人提供更好的體驗，您的意見有助於我們實現這一目標。如果您在住宿期間或未來訪問期間還有什麼我們可以為您提供幫助的，請隨時告知我們。

住宿方回覆: Dear Valued Guest, Warmest greeting from Citadines Sudirman Jakarta!Thank you for your feedback! We appreciate your comments regarding cleanliness and the breakfast variety. We are continuously working to enhance our offerings and will take your suggestions into consideration. We're glad to hear that our location was convenient for your visit to JCC. We hope to welcome you back soon and provide you with an even better experience!Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Valued Guest,Thank you for your feedback! We're glad to hear that you enjoyed the balcony, found the air quality good, and appreciated the relatively new facilities.We also apologize for the noise you experienced at night. Your comfort is important to us, and we will look into ways to address this issue for our future guests.We hope to welcome you back for an even better stay!Warm regards,Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Valued Customer,Warmest greeting from Citadines Sudirman Jakarta We’re glad to hear that you were satisfied with your stay and that the two rooms you booked met your expectations. It’s great to know that you appreciated the free coffee available in the lobby and found our rooms to be clean and comfortable.We’re also pleased that the one-bedroom suite with a balcony suited your needs. While we strive to offer a varied breakfast selection, we appreciate your feedback and will continue to work on enhancing our breakfast options.Thank you for sharing your experience with us. We look forward to welcoming you back and hope to provide an even better stay in the future.Best regards,Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Valued Customer, Warmest greeting from Citadines Sudirman Jakarta!Thank you so much for your wonderful review! We're delighted to hear that you appreciate our excellent management, timely service, and well-maintained facilities. It's great to know that our hotel meets your needs for weekend cooking and is conveniently located for business trips. We truly value your feedback and look forward to welcoming you back soon!Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Valued Customer, Warmest greeting from Citadines Sudirman Jakarta!Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the room’s size, kitchen facilities, and the convenience of being able to cook. It's also great to know that the bar downstairs added to your relaxation without disturbing your rest. We hope to welcome you back for another enjoyable stay soon!Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Mr. Gu, Warmest greeting from Citadines Sudirman Jakarta!Thank you for sharing your feedback with us. I am truly sorry to learn about the issue with your missing money. This is certainly not the level of service we strive to provide.Please rest assured that we are conducting a thorough investigation into this matter. Our investigation is still ongoing, and we are committed to addressing this issue with the utmost seriousness. Safety and security are our top priorities, and we will review and strengthen our room cleaning procedures as necessary to prevent such incidents in the future.We value your trust and are committed to ensuring a resolution that meets your expectations.Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Valued Customer, Warmest greeting from Citadines Sudirman Jakarta!Thank you so much for your kind feedback and for choosing to stay with us at Citadines Sudirman Jakarta. We are delighted to hear that you found our facilities comprehensive and comfortable, and that our cleanliness met your expectations. It's wonderful to know that the suite’s layout, including the separation of the bedroom and living areas, made your business trip more convenient.Your satisfaction is our top priority, and we're glad that our accommodations suited your needs. We aim to create a home away from home for our guests, especially for those on business trips, and it’s heartening to know that we succeeded during your stay.We truly appreciate your loyalty and look forward to welcoming you back on your next visit to Jakarta.Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

住宿方回覆: 尊敬的先生/女士， 來自雅加達馨樂庭蘇迪曼公寓酒店最誠摯的問候，感謝您抽出寶貴時間與我們分享您最近入住的回饋。 我們很高興得知您在我們這裡的整體住宿體驗非常愉快。您的善意話語激勵我們更努力提供優質服務。 再次感謝您的寶貴回饋，並期待您回到我們的服務公寓。 此致 Ittaki Tafuzi - 助理。賓客服務經理

住宿方回覆: 尊敬的先生/女士， 感謝您與馨樂庭蘇迪曼雅加達酒店分享您的回饋！我們很高興聽到您發現我們的位置非常好。為客人提供方便快速的位置是我們的首要任務，我們很高興您對此表示讚賞。 我們了解黃金地段對於提升客人整體體驗的重要性，我們很高興它能為您的住宿增添價值。無論您是遊覽當地景點、在附近的餐廳用餐還是只是享受周圍的環境，我們很高興我們的位置滿足您的期望。 再次感謝您選擇入住我們酒店。我們期待您再次光臨，享受另一個愉快的體驗！ 此致， Ittaki Tafuzi - 助理。賓客服務經理

住宿方回覆: Dear Valued Customer, Warmest greeting from Citadines Sudirman Jakarta!Thank you for sharing your experience! We're delighted to hear that you enjoyed the upgraded two-bedroom layout with two separate bathrooms. It’s great to know it provided the comfort and convenience you needed during your business trip. We’re glad our setup allowed for privacy and a smooth stay. We look forward to hosting you again!Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

住宿方回覆: Dear Valued Guest, Warmest greeting Citadines Sudirman Jakarta!Thank you for sharing your feedback. We’re sorry to hear that the noise level affected your sleep and that our breakfast did not meet your expectations. We understand how important a good night's rest and a satisfying breakfast are to our guests.We’re glad to know that our service staff’s attitude was appreciated. We will address your comments with our team to improve the overall guest experience. Your input is invaluable to us, and we hope to have the opportunity to welcome you back and provide a more comfortable stay in the future.Thank you again for your feedback.Best regards,Ittaki Tafuzi - Guest Service Manager