住宿方回覆: 我們非常感謝您對您在 ADORA Hotel 的入住發表評論。我們很樂意聽到您的更多意見,以提高我們的服務品質。服務,並與他們分享您的回饋,作為他們學習過程中的教訓。我們的客人是飯店的第一要務,如果有人對他們的體驗不滿意,我們會努力立即及時糾正,以扭轉他們的體驗。再次感謝您分享您的想法,我們期待在不久的將來歡迎您回來。
住宿方回覆: Dear JERRY REUS !!We greatly appreciate your comments regarding your stay at ADORA Hotel.We appreciate your feedback. On a positive note, we’re glad you enjoyed our central location and friendly staff.We have noticed that some aspects of our service did not meet your expectations caused by the room size and outdated equipment,please accept our sincere apologies. Please allow me to express my sincerest apologies for the discomfort you experienced during your stay. Let me address each point you’ve raised:Room Size: We understand that spacious accommodations are essential for a comfortable stay. On each website we describe in detail the amenities in each room type, We apply the standard of the room: luxury, most convenient for guests to use and optimize space for the bedroom and living area. We apologize if this may create some discomfort for you but we hope that with the comfortable bed, it will somehow help us make up for the negatives. Please see our website for more information or if you decide to try another room type to be able to fully satisfy your wishes on your next visit, we will be delighted .Must bigger than the deluxe noview you booked (Most affordable rooms for customers ) .Once again, thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. If you have any further concerns, please feel free to reach out to our management directly. We value your feedback and are committed to making necessary improvements based on your insights.