曼谷蘇拉旺美居飯店

Wonderful stay at Mercure Bangkok Surawong! Staff's surprised me with a thoughtful birthday setup — towel cake, brownies & a handwritten card from the Front Office Manager, Ms. Jatuphat Taraphoom. Room was cozy, modern, with a balcony and great layout. Big thanks to Front Desk & Concierge for their amazing service. Thai hospitality at it’s best. Highly recommend!

I stayed at Mercure Surawong twice during my Thailand trip, I booked both stays using a third-party as I couldn’t get a decent price using Accor website. During both stays , all the stuff especially Ms. Pin who was always very pleasant with a genuine smile on her face. During the first stay, I was allocated a room on the 10th floor that overlooked a derelict building , the room was noisy and the staff provided me with earplugs which helped me to sleep. While the hotel is located on a very busy street it’s not close to any BTS or Metro  stops but I don’t mind the walk and I know the area well from previous visits but it might not suit others . Also the hotel provides tuk tuk almost every hour that goes to the BTS station which can be helpful if you adjust your times around it . I found the rooms to be on the smaller side, but have been recently renovated and very well maintained . Mr.Noom, the Concierge was really helpful and doing multi tasks, driving the tuk tuk, helping with the luggage, few times he gave me good tips, he always had a smile on his face and was always looking to help. I had a breakfast only once and it was ok.  I’ve no regrets booking this hotel and would stay here again if offered a good rate as it’s a solid four star. The hotel has no swimming pool so if traveling with my family I would look for a hotel with a swimming pool.

호텔도 깨끗하고 직원들도 친절하고 너무 좋습니다. 알고 갔어도 수영장 없는건 너무 아쉽고.. 화장실에서 밖으로 물이 많이 튈수 밖에 없게 되어있어서 아쉬웠어요. 하지만 다 커버되는건 직원분들의 애티튜드. 특히 리셉션의 “벨라”직원분 너무 친절했어요

スタッフの対応もすごく良くて、 荷物を部屋まで持って来てくれたり 清掃も行き届いてて　毎日部屋の清掃してくれたり 無料で部屋のグレードアップしてくださったり。 近くに夜遅くまでマッサージ屋さんも多くて 近くにセブンがあったのも優勝ポイント また利用したいです！！ 有難うございました(^^)

The staff is unprofessional and charged all the deposit money as a payment and they told me that on the spot, instead of fixing there they provided an email that I had to contact several times and didn’t refund even after all the trouble and effort I put into contacting them, their customer service is bad and nothing was fixed. I end up paying more I guess 🙈 Ps. Yeah, the room is nice, but for that price better be haha