檳城直落巴巷悅椿度假村的評論

住宿方回覆: Dear 龍之子,Thank you for staying with us at Angsana Teluk Bahang, Penang, and for taking the time to share such a thoughtful and detailed review of your recent stay in our Angsana Two-Bedroom Seaview Suite.We’re really happy to hear you enjoyed the beautiful sea views, the comfort of the suite, and the little touches like the towel art and aromatherapy. It's also great to know our team made a positive impression—your kind words will definitely mean a lot to them.Thank you as well for your honest feedback about the water pressure and the overall room facilities. We understand how important those details are for a comfortable stay, and we’re looking into the issues you mentioned to make sure they’re addressed. We're also taking note of your comments about the beach and facilities not quite matching your expectations of a five-star experience—this kind of insight is incredibly helpful as we continue to improve.We're glad you had time to relax at the bar by the beach and that you enjoyed the range of dining options. It sounds like you made the most of the surroundings and amenities, and that’s exactly what we hope for all our guests.Thanks again for choosing us for your family getaway. We hope to welcome you back soon for an even better experience by the sea.Warm regards,Davidde OngHotel Manager

住宿方回覆: 親愛的賓客，非常感謝您在近期入住檳城直落巴巷悅椿度假村後抽出時間與我們分享您的入住體驗。我們衷心感謝您周到且富有建設性的回饋。首先，對於您在預訂過程中溝通中斷，我們深表歉意。我們非常遺憾您之前嘗試聯絡我們卻無人接聽，我們也理解您在出發前面臨不確定性時所承受的壓力。雖然我們很慶幸問題最終得到解決，但我們絕不容忍任何賓客在旅程的任何階段感到被忽視或得不到支持。我們目前正在與我們的團隊和第三方合作夥伴共同審查此情況，以確保此類失誤不再發生。然而，我們很高興得知您在抵達後享受了愉快的住宿體驗——從舒適的客房到水療中心、泳池以及溫馨的迎賓禮品。我們的位置確實比較僻靜，儘管前往喬治城的路途有些不便，但我們很高興您喜歡這裡的自然環境以及靠近恩托比亞和熱帶香料園的便利。請知悉，您的體驗正在與更廣泛的團隊分享，以便我們能夠不斷成長和改進。在悅椿度假村，我們致力於為每位賓客創造有意義的時光，您的回饋有助於我們堅持這項使命。再次感謝您選擇入住我們酒店。我們真誠地希望在不久的將來歡迎您再次光臨，享受更順暢、更愉悅的悅椿體驗。此致，Davidde Ong 飯店經理

住宿方回覆: 親愛的 Fannyfang，感謝您與我們分享您在檳城直落巴巷悅椿度假村尊貴海景雙床房的美好體驗。我們很高興得知您覺得房間寬敞，喜歡獨立的淋浴和浴缸佈局，並且每間客房都享有一覽無餘的海景。我們很高興得知我們的早餐選擇讓您完全滿意，並且您發現無邊際泳池在黃昏時分特別美麗。我們也很高興我們的接駁車服務為您前往城鎮、海灘和蝴蝶谷、榴蓮山等附近的景點提供了便利。感謝您注意延遲退房安排；我們的目標是盡可能滿足客人的日程安排。非常感謝您對我們服務的好評，我們將與整個團隊分享您的寶貴意見。我們期待您再次光臨，享受另一次難忘的住宿。此致，Davidde Ong 飯店經理

住宿方回覆: Dear Our Valued Guest, Thank you so much for taking the time to share your thoughts with us. We are thrilled to hear that you enjoyed the beautiful surroundings and found our location to be the ideal choice for a relaxing vacation. We take great pride in offering a peaceful retreat away from the city, and we’re pleased that the environment contributed positively to your stay.We appreciate your comments about our food and amenities. We understand that dining on-site can be priced differently from local restaurants, and we strive to ensure that our offerings provide good value for the convenience and quality we aim to provide.We’re also glad that the convenience store and nearby recreational activities met your needs, even though the participation levels were a bit quieter than expected. We’ll be looking into more ways to enhance these experiences for our future guests.We also take note of your feedback regarding the taxi fares to the city. We understand the challenge of being located in a more tranquil setting, and we will continue exploring ways to make transportation more accessible and affordable for our guests.Once again, thank you for your feedback. We look forward to welcoming you back to Angsana Teluk Bahang, Penang, for another memorable stay.Warm regards,Davidde OngHotel Manager

住宿方回覆: Dear PO LYNN, We are delighted to have had the opportunity to welcome you to Angsana Teluk Bahang, Penang, and humbled that your stay was met with such positive feedback. Your kind words of appreciation are significant, and we thank you for booking with us!We look forward to welcoming you back soon and providing more cherished Angsana Moments. Until then, may your journeys be safe!Cordially,Davidde OngHotel Manager

住宿方回覆: Dear Our Valued Guest, Thank you for taking the time to share your feedback following your stay in our Superior Seaview Room at Angsana Teluk Bahang, Penang. We are delighted that you found our environment and service to be of a high standard and that you appreciated the value we offer. It is also gratifying to know that you enjoyed our spa facilities.We apologise if the room size did not fully meet your expectations and for any inconvenience caused by its location relative to our dining and leisure facilities. We understand that convenience is important, and we will review our wayfinding signage and guest communications to improve access to all amenities.The two larger pools are designed with families and young children in mind and are therefore shallower. We invite you to make use of our infinity pool, which offers greater depth and an adult-friendly environment.Once again, thank you for your observations. We value your insights and will continue to refine our offerings to enhance the guest experience. We look forward to welcoming you back for another enjoyable stay.Yours sincerely,Davidde OngHotel Manager

住宿方回覆: Dear Our Valued Guest, Thank you for sharing your experience and for your generous ratings. We are delighted that you enjoyed the stunning sea view and the expansive swimming pool. It is wonderful to know that the Saturday night fire flower show added a memorable touch to your stay.We appreciate your compliments on the rich and delicious breakfast, as well as the cleanliness and surroundings of our resort. Your feedback on amenities and service is also noted, and we will continue striving to enhance these areas.Thank you once again for your review. We look forward to welcoming you back to Angsana Teluk Bahang, Penang for another enjoyable stay.Warm regards,Davidde OngHotel Manager

住宿方回覆: Dear Deong, We are delighted to have had the opportunity to welcome you at Angsana Teluk Bahang, Penang and humbled that your stay was met with such positive feedback. Your kind words of appreciation are truly meaningful, and we thank you for booking with us!We look forward to welcoming you back soon and providing more cherished Angsana Moments. Until then, may your journeys be safe!Cordially,Davidde OngHotel Manager

住宿方回覆: Dear Our Valued Guest, We are delighted that you chose to stay with us at Angsana Teluk Bahang, Penang and grateful that you scored our services and facilities with a five after your stay! It was an honor hosting you during your visit to Teluk Bahang, Penang, and we look forward to the opportunity to create more Angsana Moments in the future; until then, we wish you safe travels!With best regards,Davidde OngHotel Manager

住宿方回覆: Dear Our Valued Guest, Thank you for your wonderful review and for sharing your experience with us. We are delighted to hear that you enjoyed our breakfast selection and found the bathroom layout comfortable. It is always our goal to provide a relaxing environment where guests can truly unwind.We hope to welcome you back soon for another peaceful stay.Warm regards,Davidde OngHotel Manager

住宿方回覆: Dear Our Valued Guest, We are delighted to have had the opportunity to welcome you at Angsana Teluk Bahang, Penang and humbled that your stay was met with such positive feedback. Your kind words of appreciation are truly meaningful, and we thank you for booking with us!We look forward to welcoming you back soon and providing more cherished Angsana Moments. Until then, may your journeys be safe!Cordially,Davidde OngHotel Manager

住宿方回覆: Dear zhangyuan2500, Thank you for sharing your experience with us. We are delighted to hear that you had an enjoyable stay at Angsana Teluk Bahang, Penang. It’s wonderful to know that you appreciated our beautiful location, peaceful surroundings, and the scenic views.We are pleased that you enjoyed the variety of amenities we offer, including our swimming pools, the rich breakfast, and the sea and land buffet on Friday. It’s also great to hear that our team’s service and the Chinese language support at the front desk made your check-in process more convenient.We truly value your feedback and are grateful for your kind recommendation. We look forward to welcoming you back for another memorable stay next time.Warm regards,Davidde OngHotel Manager

住宿方回覆: Dear Our Valued Guest, We are delighted that you chose to stay with us at Angsana Teluk Bahang, Penang and grateful that you scored our services and facilities with a five after your stay! It was an honor hosting you during your visit to Teluk Bahang, Penang, and we look forward to the opportunity to create more Angsana Moments in the future; until then, we wish you safe travels!With best regards,Davidde OngHotel Manager

住宿方回覆: 親愛的客人，感謝您分享您在檳城直落巴巷悅椿度假村的愉快體驗。我們很高興聽到您喜歡您的住宿，而豪華海景房提供了您所尋求的舒適和壯麗的景色。很高興得知我們酒店寧靜的海景、寬敞的設計和現代美學為您的放鬆做出了貢獻。您的建議對我們意義重大！我們理解這可能會帶來不便，特別是對於身材較高的客人，我們將對此進行審查，以提升所有人的用餐體驗。