Everything was great.
Breakfast was great, quiet rooms, great service but please your food menu needs better quality, the breakfast was great but at lunch or dinner the menu food quality was the worst in my stays in Colombia
Hotel has no AC or fan makes it too hot. Please install a AC or fan, if you open window it's so much noisy as the hotel is located just at the main road so 24 hrs traffic beeping. Apart from that all good. Free breakfast. Shower pressure is ok. Staff are attentive.
AAmybellOur experience was really disappointing, I paid in this platform the full price including taxes and the receptionist charged a double taxes saying was not hee Douro and hotel’s fault just law, here I’ll be adding the capture I took when I bought my service here and it said including taxes, she was so rude and also blaming me for don’t “understand”, read good , don’t understand I had to know they will be charging it , so unprofessional and gross with a client, I’ve been travelling for more than 10 years so try this platform and never had a bad experience till now, I recommend the hotel change their administrative staff they are not the people to treat with other humans. But I have to say the service staff I mean maids and the people in charge of breakfast were awesome, they would fix better in the reception they are so polite and clean, they k it how to respect other people. Gym is so basic but useful, breakfast so delicious, the fudge in the room was broken and no useful and nobody did nothing… last thing they referred my sisters iD, promised to deliver in the room and never did it so we had to go to claim it, this details from the receptionist, that rude woman and the unuseful manager too who said would be reviewing the reservation and who also said we have to claim to the website trip because was trip fault
訪訪客用戶Buena habitación, servicios y demás. Solo no le pongo máximo porque solo hay enchufes de dos patas paralelos, y los extranjeros podemos tener cargadores de celular, computadora u otros que sean de otro tipo que no hay donde enchufar