德文峽谷飯店的評論

Save your money and go to Lord Charles or any other hotel in Stellenbosch. This place sucks and when I explained my dissatisfaction to management they wrote to me: "We take not of your email, and your threats." meaning they couldn't care less to rectify any issues... Here is my story and context if you have the time to read: My partner and I stayed at Devon Valley for a close friends wedding. While a beautiful property, booking a stay was difficult in that their main point of contact, Melissa Van Staden was extremely unresponsive via email. Imagine how difficult this is when you're booking from a different country. They made us pay upfront and charged extra for using a credit card, which is something you can avoid with other hotels by simply booking online but whatever - we did it. The unresponsiveness should have been our warning sign to go else where because a slew of problems arose when we arrived: Incorrect Billing: We were charged for an additional night that we did not stay!!!! This seemed like a simple mistake because I had asked if it was possible to add another night, and while they confirmed adjusting the reservation was possible, we never confirmed we would be staying an extra night. We had pre-paid for our three nights, and upon checkout (3/11/25), they billed us for an extra night despite me confirming we actually would be checking in on 3/9 prior to arrival. Calvin, the manager, whom I dealt with at the property refunded me 50%. However I requested an immediate refund for this erroneous charge via email and they refused claiming I was in the wrong for asking for an extra night. Unresponsive Staff and Damaged Property: Despite four separate requests for a clothing steamer, none was provided though they kept saying they would deliver one to our room. Eventually, I was given a defective iron after running to the front desk four times. Because it was broken, it damaged my partner's formal pants. This forced him to change his outfit for the wedding we were attending. This represents both poor service and property damage. I totally understand they aren't obligated to have steamers, but at a top hotel I would at least expect better service! Misrepresented Accommodations: I specifically paid a premium for a vineyard view room. However, upon arrival, I discovered that my room had no such view (see photos) due to ill maintained and overgrown foliage. This is blatant false advertising and failure to deliver the specific room category I paid for. When I took this up with Calvin, the hotel manager, instead of listening to a customers dissatisfaction, he screamed that "this is the best view in South Africa, and has won awards". Like ok? Can you see the vineyards in this picture? Because I can't... Overall I'm truly appalled at the lack of hospitality from a hospitality group... when I reiterated my concerns over email they responded saying that all my "allegations were denied" and that their "excellent reputation is well documente

我們在瑪麗皇后號酒店住了21 個晚上後抵達酒店，我們對這裡的服務感到震驚，我們受到的關注與我們從冠達航空收到的標準相當，接待員、提供食物的工作人員、葡萄酒服務員，經理和管家都非常棒，無論何時迎接我們，他們總是面帶微笑，甚至還幫助我們聯繫機場以安排我們回家的航班，他們超越了我們，對此我們非常感激！我們的房間和酒店一塵不染，我在斯皮爾斯住過，但這家酒店在我眼中是優越的，我強烈推薦任何想去南非斯泰隆博斯的人，把這裡作為他們的第一選擇！絕對一流，我認為業主非常幸運擁有如此優秀的員工！感謝大家讓我們的住宿如此難忘！簡·英尼斯

絕對美麗的景色和庭院——很棒的家庭經營的酒店。可愛的游泳池，美味的餐廳，很棒的小酒吧區/休息室，有很多選擇。室外露台區的景色令人驚嘆，工作人員非常友好和樂於助人。

我們不知道這家酒店，但我們真的很驚訝。它絕對美麗，可以欣賞德文谷的壯麗景色，有很多魅力，一切都非常漂亮和舒適。房間佈置得很好，整個酒店有一種特別的魅力。

在過去的 10 年裡，我們在這裡住過很多次，每次都住在葡萄園套房。它們新的時候很可愛，但現在看起來有點舊了，我們遇到了浴缸注水和淋浴漏水的問題。當我們到達時，房間裡還隨意丟棄了額外的家具，我們不得不將其移走，最奇怪的是。真是遺憾，因為飯店的很多東西都非常可愛——工作人員很棒，游泳池是一片綠洲，露臺上的早餐是一種享受。遺憾的是，這讓我們重新考慮下次訪問該地區。

一個寧靜安全的小天堂，有美麗的花園、景觀和游泳池。好食物。高效率可靠的接駁車服務。非常樂於助人且友好的工作人員。絕對會推薦這個地方給家人和朋友

在Savors 餐廳吃了晚餐，由Stephan（服務員）照顧，優質的服務、美味的食物和精緻的氛圍- 菜單豐富，可滿足所有喜好- 感謝Stephan 的產品知識和優質服務給我們留下了深刻的印象。

服務無可挑剔、優秀且有效率。感謝埃德加和他的團隊讓我母親的 60 歲生日變得如此特別。自助餐很棒，食物美味又令人滿意。我強烈推薦這家餐廳的任何活動。

在德文谷酒店住了 5 天參加工作會議。飯店地理位置優越，享有山谷和山脈的壯麗景色。更添美景的是，敬業的工作人員提供卓越的服務，全心全意為客人提供所需的一切，讓他們擁有難忘的住宿體驗。餐廳提供的每餐都展現了南非和國際美食的風味，更不用說白天創意美味的咖啡休息時間了。當然，一個可以回來的地方。

風景優美、房間漂亮的飯店。然而，花了一些時間才讓淋浴正常運作，而且排水管也無法正常運作。我們小組中的一些人的房間因此被淹沒。工作人員很友好，早餐也很好。在夏季造訪這家飯店會很愉快。

Sehr schön in den Weinbergen gelegenes Hotel mit gepflegter Außenanlage. Die Zimmer sind allerdings renovierungsbedürftig! Die Tür zur Terrasse ging sehr schwer, es gab Keinen Kühlschrank, obwohl in der Ausstattung angezeigt und nach dem Duschen stand jedesmal das Bad unter Wasser. Der Ausblick ins Tal entschädigte etwas. Die Mahlzeiten können auch draußen eingenommen werden. Man sitzt hier sehr schön, mit Blick auf Stellenbosch. Es gibt nur eine Karte für mittags und abends. Das Frühstück ist vollkommend ausreichend und gut, das Abendessen war dafür sehr schlecht. Steak total zäh, kein Angebot von regionalen Speisen undies Karte insgesamt sehr überschaubar und ideenlos. An den folgenden Tagen aßen wir auswärts deutlich besser.

德文谷再次成為斯泰倫博斯最好的住宿地點，我們無法感謝工作人員馬庫斯/埃德加/艾倫。就是您的家外之家，友好，是您的家。

We spend a delightful weekend at this country hotel set in the idyllic Stellenbosch winelands. The staff were attentive, helpful at all times and the breakfast offered both Continental as well as English breakfast. We stayed in a Standard room which was comfortable with a very generous bathroom.

Very nice staff. We had breakfast, lunch and dinner at the hotel and it was excellent. Winetasting by Stefan was incredible, both his knowlegde and good histories. A bit dissatisfied with the design of the bathroom, the doors could not be proper closed and the showerhead was not possible to faste. The hotel is a little far from the city center of our liking,but the view was guite nice.