普拉亞德爾卡曼Zona Comercial Paraiso Playa del Carmen附近住宿

這家酒店很好，床很舒服。自助早餐很棒，服務也很棒。有一個女服務員，名叫弗爾妮斯（Verynice），她是微笑最好的最好的女服務員。家政服務也很棒，我的房間總是打掃得很好。我有一個漂亮的陽台，可以俯瞰街道，並且在早晨，這裏很安靜。 。 。但。 。 。如果您想安靜與和平，這不是您想要的酒店。如果您想要響亮的音樂和屋頂游泳池，可以變成喧鬧的酒吧和舞池，直到中午或以後，那麼這個地方適合您。我當時在四樓，有時走廊裏有喝醉的女孩大喊大叫。整個晚上的大部分時間裏，人們都會聽到泳池音樂的重擊聲。它並不太麻煩，但是除了您必須付費的水療中心之外，沒有其他地方可以在酒店內享受安靜的體驗。管理層未解決或解決的另一個問題是我們安排從機場接送並送至酒店的交通。情況如此混亂，找回行李等了一個半小時后，我決定付錢給出租車，不再找私人護理來接我們。當我們開車去酒店時，我接到汽車公司的電話，責備我離開了那裡。我在多個航站樓（坎昆機場不小）尋找這位駕駛員時，幾次打電話給Reef 28，每次被擱置15分鐘，沒人幫我。該酒店從未解決此問題，而這種差勁的客戶服務反映在Reef 28總經理身上。

我們在Soho Playa住了5晚,超級舒適。房間很大,有你需要的一切,冰箱,空調,大浴室,一個小露台,他們超越一切,以確保你有一個偉大的住宿。我有一些要求,他們不僅提供了我需要的東西,而且超出了我的期望。我讀了很多評論,人們都在抱怨早餐,我不透露,它總比什麼都沒有好,你得到咖啡和麪包拿它或離開它,它包括在內,至少它是什麼東西。另外很方便,他們旁邊是一個果汁/沙拉/戳碗的地方,我們在那裏吃了幾次。位置真的很好,他們每兩天來打掃一次,對我們來說足夠好了。我真的想感謝加芙列拉,因爲她在我提出要求時超越了她,她在外出期間幫了我們很多忙。我唯一想說他們可以改善的是游泳池地區的公共露台,看起來它需要更多的維護,但它的目的是使用游泳池放鬆一點。

真是太不可思議了 特殊位置,工作人員非常快和微笑。 美食是美食!

I would not recommend this hotel. There was no water supply in the room and electricity supply in the communal area (which means no lift) for our last night of stay. We have to carry our heavy luggage down the stairs at check out. Receptionist promised to refund the money for the last night, but our booking agent said the hotel is not reachable as they never reply to phone calls or emails, so our refund request is still on hold. The hotel committed to proceed with our refund immediately but obviously this is not the case. I am really disappointed with my stay.

這是一家非常不錯的小酒店,服務特別好。我們每次在Playa del Carmen都住在這裏。您在這裏感覺如此舒適,以至於您真的感覺像家一樣。這是我們第五次入住,我們住了8天。酒店地理位置優越,距離海灘步行5分鐘,距離拉昆塔大道兩個街區,那是卡門廣場的中心,到處都是餐館、酒吧和咖啡館,但儘管如此,酒店還是很安靜,環境也非常放鬆。而且這個地方在您考慮卡門廣場的價格時很便宜。我們強烈推薦它!

在他們訪問墨西哥時,我爲家人預訂了房間,在郵件中,他們要到凌晨3點才能入住。他們在另一個城鎮參加婚禮,因爲距離太遠,所以無法晚點入住。因爲已經是午夜,而且他們知道離酒店只有一個小時,所以他們多次打電話給酒店,因爲溫德姆說,如果您計劃晚入住,您可以直接與酒店進行特殊安排。沒有人回答!他們凌晨3點之前到那裏沒什麼大不了的。他們最終爆胎了,而且花了很長時間才得到幫助修復。再次,來自另一個國家的訪問。沒有人再回答前台。我直接打電話給溫德姆,他們試圖打來...沒有人回答。我的家人凌晨3:10到達那裏,被拒絕!再次,已經預訂了2間房間。他們經歷了很多,卡住了。預訂部說他們無法幫助我,只能在早上打電話直接與溫德姆客戶服務部聯繫。好的,但是我的家人呢?幸運的是他們找到了附近的一家隨機酒店,並剛剛入住。他們有一個年長的女士和他們一起有健康問題,不得不處理一個一開始甚至從12am-3am根本就沒有在前台回答過的人。甚至在溫德姆預訂時也沒有。我肯定這個地方很不錯,但我很生氣,因爲我去過遍地的旅館,知道可以住宿,我打算堅持住希爾頓酒店。

I don’t even know where to start. Residence Inn at Marriot Playa Del Carmen has to be on of my pleasant hotel experiences ever. Starting from the positive vibe you feel as soon as you enter the premises all the way to when you checkout, they make you feel like a truly valued guest. Staff Everyone keeps smiling at you and they always try their best to accommodate your requests. Willy(security) was always there to assist whenever we arrived at the hotel. He was very professional and knowledgeable of the area, so he could put you on the right track regardless of which destination you were trying to get to. Gabriela (front desk) was super pleasant to work with during our check-in, when we had to extend our stay and every others time we had to request assistance from her. She always had a smile on her face and truly made us feel welcome. Cleanness The hotel appears to be brand new, with modern amenities and great décor. They keep all the common areas squeaky clean. I had to work from my room, so oftentimes when Domingo and Paulina came by to clean the room, I was in the middle of a meeting, but they never gave up on me and kept coming back until they made sure my room was clean on daily basis. Amenities Considering it is a hotel, they have an amazing gym and rooftop pool. I was hesitant about working out there at first when I made a reservation, but after seeing the equipment, size and clean environment they have at the gym, I actually looked forward to working out in the mornings. Food They serve decent breakfast(included) in the mornings between 7 to 10 am. They also have a specious dining area, so you will never have an issue finding a table. Waiters are also amazing, they try everything they can to make sure you have a pleasant dining experience. Thank you for an amazing experience, we will be back!

真的很可愛的住宿,餐廳的工作人員特別友好。華麗的度假村,有兩個海灘和漂亮的游泳池 - 酒店餐廳的食物很棒,所以我們每晚都在那裏愉快地用餐。