Grand Hyatt Playa Del Carmen Resort

Service at reception/ lobby is fantastic, helpful and friendly. Also at the pool, staff tries to do their best as many people order and I think they need more staff to service everyone. However, at the restaurant ‘La cocina’ for breakfast as well as Dinner at the Sushi restaurant: service was pretty slow, even some dishes were forgotten and we had cancelled, some food arrived cold — needs to improve the table service. I didn’t appreciate that most of the weekly activities scheduled needed extra $. Need proper beach place to walk along. Is fun they have an arcade for extra entertainment.

有史以來最差的酒店！！！！房間清潔不佳，圖片中的水療中心很棒但實際上超級臟需要更多照顧在便利設施中......海灘我這麼小而且到處都是人在預訂這家酒店之前三思而後行這個價格留在坎昆酒店區更好的海景，更好的海灘，而且距離機場不遠，距離機場 15 分鐘......這家凱悅酒店距離機場 1 小時，而且在前往著名的“瑪雅火車”途中的所有建築的路上“

Un hotel muy bonito, en todo momento estuvimos cómodos. Nos agradó bastante las atenciones que tenían los trabajadores del hotel en general, pero especialmente los chicos que llevan acabo las actividades del hotel, Gio, Rafael y Odette. Muy dinámicas tus actividades y atentos. También tuvimos muy buena atención del maestro de Yoga Ángel.

super séjour sur Playa Del Carmen hotel idéalement situé magnifique vu mer service du personnel vraiment top chambre très confortable seul petit bémols l'eau des piscines trop froides on ne peut se baigner et le restaurant soir vide et pas top par rapport au prix mais du coup on a mangé dehors dommage....mais je recommande tout de même

El Hotel es super bonito y moderno, pero para ser Hyatt me decepcionó la calidad de la comida, normalmente me encanta la comida de los Hyatt, he estado en GDL y USA y es muy diferente, hay algunas áreas del hotel olvidadas y se ven feas como las camas y camastros de la playa, los precios de las bebidas en Room Service son excesivos, en la parte buena el servicio y el personal son excelentes, las instalaciones en general son increíbles en especial el Spa

We stayed at this property for two nights during our 1st anniversary weekend. The hotel is located within walking distance to 5ta Avenida where you can find multiple options to eat, shop and entertain. The cocktails on the lobby bar are AWESOME. The bartenders Jorge and Manuel surprised us with some great cocktail creations and made us fun stories. We had a good time there.

Loved the property but staff needs work in dining areas. Waitress at breakfast started cleaning and setting up tables after we gave our order, had to constantly track someone down. Prices were insanely expense (even though we were all inclusive), menu options were very limited and the only thing we liked was the tuna sashimi at the sushi bar. Saki was extra at a sushi bar? Selections at the grill were extremely limited but good and staff there was the best. Would never do all inclusive there again. Walk a block and tons of better choices and quality.