First of all, this hotel's staff and accomodation was fine but I wanted to warn travelers of the deceptive booing site as I couldn't find a Tripadvisor category for online booking sites. I entered the hotel name 'Travelodge Suites by Wyndham New Glasgow Nova Scotia' figuring I was booking directly with the hotel but I ended up on a site called ' GUEST RESERVATIONS' but it had the hotel site highlighted.I booked the hotel at a decent rate , it advised me there would be additional tax which I expected. Next step was credit card entry which I entered and confirm ...... The confirmation came back with a total 65% higher than the room rate , advising of a booking site ' Recovery fee' !!! The taxes were $21.00 only but another $51.00 in so called recovery fee of which there is no explanation or breakdown. This is a NO REFUND site even though I tried to cancel 10 min after booking , called their 1 800 number but only got a recording. I advised the Travelodge GM upon my arrival about this hidden fee, she advised us that she gets regular complaints about the site and has passed them on to WYNDHAM but head office ' didn't care ' . My advise is AVOID using any booking site titled ' GUEST RESERVATIONS' and avoid WYNDHAM hotel site .... unless of course you don't mind paying hidden fees !!
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101 評價