码头区附近住宿

地理位置特別好，車站右轉五分鐘就到。服務人員很熱情，特別乾淨，還有一點很重要的是是地板，早餐很好吃，強烈推薦➕早餐。微微會有點不太隔音，不過不影響睡覺，這個價格不能要求更多，非常好的體驗

I can understand the lack of amenities in the hotel for example no kettle, coffee or tea bags in the room, no toilet for customers who are waiting but not for the receptionist. Whenever I have a business meeting with my bf in Newcastle, he always books this one as the location is perfect but for several of time I have the same problem and unpleasantness with the receptionist. Her name is Shahib or something starts with Sha I can't see clearly. But when the first we step in, no welcoming, just a rude attitude look at me, I come over and ask kindly hi we came for checking in (it 12:00pm at that time), she says ok and ask do you have booking early I said no, then she stop talking look at me was like ok if you don't book check in early then why you here bother me, and I have to say ok so it 3pm, I understand. She can even say checking in at 3 so you will have to wait. Then we sit there and wait, she and her coworkers are laughing, talking loudly. Then I am not happy, my bf goes inside and asks to cancel the booking, she says ok if you cancel you still get charged, my bf was upset. Then I ask very gently Do we have the toilet for customers here while we wait, she just says no and that it. After that she let us check in early again with the boss and owning the whole Newcastle attitude. Then I was not about to take it personal and put on review but the day we checked out, I took the key, politely went to the receptionist and said ”Hi, I would like to...” She doesn't even look at me or let me complete the word she looks in her phone saying thank you out loud just to get me to put the key and go quick. I stayed in this hotel 5 times and exactly 5 times felt unpleasant with customer service here. This hotel is fine, but the most simple thing for the hotel business and the most priorities is customer experience but you do not do well which made some of my trip uncomfortable. I am nobody to judge how is anyone's attitude but at least done the work as it should be. Other than that hotel was clean, tidy and the bed was really comfy.

我們有一個驚人的住宿,從我們入住的那一刻起,服務很好!房間真的很乾淨。有點令人失望的是,晚上接待處的女士比客人更忙於FaceTimeming。但總的來說,我們喜歡它!

房間很大，河景很美。浴室很舊了，我們遇到了浴缸塞子卡住的問題，所以不得不打電話給接待處，接待處很快就來了，用大螺絲起子敲擊塞子將其鬆開。在接待員離開房間之前，我嘗試了一下，以確保我們可以洗澡並且水會排走。插頭再次卡住了，看著它，它在金屬上留下了幾道痕跡，顯然是多次撞擊才將其釋放。這意味著我們不能洗澡，只能淋浴，因為堵住排水孔的塞子被牢牢卡住了。不夠好的，應進行修復。沐浴露頂部掉了下來，流進了排水孔，所以我們只能用洗髮精洗澡。

房間乾淨衞生，床品舒適，環境很好，窗外景色很美，早餐很棒，餐廳服務員人都很好，對孩子很有愛心，服務人員非常熱情，態度很友好，幫忙打車，還幫忙解決了入住等許多問題，非常推薦國內的朋友入住。想送給温柔善良的前台小姐姐一件禮物，沒來得及。希望以後有機會，見到前台小姐姐再送給她。

酒店本身很不錯，就在河邊，房間也很乾凈，雖然沖淋和洗手池沒有單獨一間衹是用了隔斷和床隔開，但是能接受。酒店離火車站不遠，但是紐卡斯爾這座城市有點小重慶的感覺，很多地方需要爬樓梯，火車站到酒店導航給到的路線需要近四層樓的下行樓梯，帶行李很不方便，如果要避免樓梯選擇下坡/爬坡，需要繞路。次日上午打車到火車站8磅，供參考。

飯店的清潔度下降了，家具和設備也破損磨損。 我們到達的那天，馬桶裡就積滿了污垢。當我們離​​開時，污垢仍然附著在馬桶上。 床墊狀況不佳，不平整，中間像個淺盆。 床也出了問題。當你睡在上面，想換個姿勢，翻到另一邊時，床的木質部分會搖晃，發出很大的「吃、吃、吃」聲。 五樓所有房間的門都出了問題，關不起來。你必須用很大的力氣才能關上門，而且會發出很大的「砰、砰」聲。這對其他客人來說非常煩人，尤其是在他們睡覺的時候。 這家旅館很老舊，過去幾年使用率很高，需要立即進行維護和升級。

首先酒店首頁這個照片不是酒店 是泰恩橋旁邊的標誌建築。但是不影響這個酒店位置極好。火車站下來步行應該5分鐘就到了，然後樓下轉彎就有很好吃的泰餐，再走一條街有電影院，再穿過China town就可以去聖詹姆斯公園看紐卡的比賽。去泰恩橋稍微要走一段 但也不遠，在火車站下面的地鐵半小時可以去海邊，風景非常好。

門口有門鈴，按了門鈴之後就馬上開了，不是自動的，需要手動推開門。 環境還不錯，去哪兒都還算比較方便。靠近火車站很近，走路幾分鐘就到了。 房間和洗漱間都乾淨整潔。 房卡第一次沒刷進去，又下去找她，她説是我太靠近手機了…… 第二天早上我退房後需要寄存到10點去取，前台是個叔叔，很熱情，幫我寄存了，沒有額外的寄存費用。 整體很滿意。

從這家飯店步行到火車站最多只需 20 秒。 我的房間很乾淨，有我需要的一切。 不幸的是，我這次停留的時間太短，沒能嘗試休閒設施或早餐，但我相信它們會很好。 入住和退房都很快速方便，工作人員也很友善。 物有所值是肯定的