泰恩桥附近住宿

員工態度友善，房間清潔，廚房設施足夠，入住體驗良好。

酒店性價比高，地理位置優越，步行5分鐘便可以到達火車站，10分鐘便可以到達市中心。酒店周圍有很多餐廳，在Google評分都很高。

I can understand the lack of amenities in the hotel for example no kettle, coffee or tea bags in the room, no toilet for customers who are waiting but not for the receptionist. Whenever I have a business meeting with my bf in Newcastle, he always books this one as the location is perfect but for several of time I have the same problem and unpleasantness with the receptionist. Her name is Shahib or something starts with Sha I can't see clearly. But when the first we step in, no welcoming, just a rude attitude look at me, I come over and ask kindly hi we came for checking in (it 12:00pm at that time), she says ok and ask do you have booking early I said no, then she stop talking look at me was like ok if you don't book check in early then why you here bother me, and I have to say ok so it 3pm, I understand. She can even say checking in at 3 so you will have to wait. Then we sit there and wait, she and her coworkers are laughing, talking loudly. Then I am not happy, my bf goes inside and asks to cancel the booking, she says ok if you cancel you still get charged, my bf was upset. Then I ask very gently Do we have the toilet for customers here while we wait, she just says no and that it. After that she let us check in early again with the boss and owning the whole Newcastle attitude. Then I was not about to take it personal and put on review but the day we checked out, I took the key, politely went to the receptionist and said ”Hi, I would like to...” She doesn't even look at me or let me complete the word she looks in her phone saying thank you out loud just to get me to put the key and go quick. I stayed in this hotel 5 times and exactly 5 times felt unpleasant with customer service here. This hotel is fine, but the most simple thing for the hotel business and the most priorities is customer experience but you do not do well which made some of my trip uncomfortable. I am nobody to judge how is anyone's attitude but at least done the work as it should be. Other than that hotel was clean, tidy and the bed was really comfy.

地點位置方便，就在火車站對面，在市中心，去附近景點方便，步行可以周圍遊覽。房間大，整潔，員工服務有善

河景很美，特別是初秋橋邊的景色真的很好，採光很好，在房間裏很舒服，不想走了。有小冰箱，其他的設施都不錯，床品很舒服，安靜。原則上一天一打掃，不打掃會留紙條。 早餐種類比較有限，前台預訂15鎊，walk in 17鎊，如果不趕時間可以去外面吃，不過在酒店quay side吃也可以欣賞風景。 還有個交通的bug要特別説一下，我之前經常來紐卡我以為紐卡也不大，住central附近就好了。沒想到下河邊是要下很陡很長的stairs的（見圖3.4，酒店對面上central有三個stairs），google導航到的時候我都驚了， 然後來了幾個外國旅客也很驚訝，不敢相信。所以如果帶着比較重的行李的可以考慮打車，或者坐公交，或者問下酒店有沒有其他替代方案。

地理位置10分優越 距離火車站只需5分鐘 酒店在市區範圍 附近有很多食肆和超市 對日常生活很方便 酒店服務人員很友善 房間整潔企理

酒店鄰近車站，十分方便。 基本設備都有，房間尚算乾淨。 我選擇的房型有包早餐，早餐是自助早餐，款式算多，味道不錯。 整體居住還算滿意。

Amazing Hotel. Very friendly staff. Very helpfull with everything. Will definately stay there again when visiting Newcastle next time.

前檯接待員非常友善，細心解釋酒店設施位置及服務，提醒早一晚訂早餐有折扣優惠，小朋友免費。 房間空間大 乾淨,有shower and bath,有冷氣，在英國同等價錢的酒店未必有冷氣，唯枕頭不太舒服 ，泊車後需推行李行大斜路。

我和我丈夫最近住在那裡，酒店很乾淨，但很舊，設施很差。 我們預訂了一間經典客房，房間很大很寬敞，但家具很舊，浴室也很舊。 設施很差，房間裡沒有免費自來水，我覺得很奇怪，因為這裡應該是四星級飯店。 工作人員很好，但是很冷漠，他們沒有提供任何有關早餐時間或 WiFi 的信息，也沒有詢問我們入住的目的（可能是因為我們不是英國人）。 整體來說住宿體驗不錯，但不是四星級飯店。