住宿方回覆: Dear Valued Guest,Thank you for sharing your thoughts with us. We appreciate your feedback regarding the environment and facilities at our hotel.We understand that the condition of our facilities may not have fully met your expectations, and we apologize for any inconvenience this may have caused. We are actively working on updates and improvements to enhance the comfort and overall experience for our guests.Your input is valuable, and we will take it into consideration as we continue to make strides toward improving the property. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.If you have any further suggestions or concerns, please feel free to reach out to us directly.Kind regards,The Manager