鉑爾曼海防大飯店的評論

住宿方回覆: Dear Value Guest,Thank you for taking the time to share your detailed feedback about your recent stay at Pullman Hai Phong Grand Hotel.We are glad to hear you appreciated our central location, the modern and clean facilities, the well-equipped Technogym fitness center, and the English proficiency and friendly attitude of our staff.However, we sincerely apologize for the discomfort caused by the new furniture smell and the air conditioning blowing directly towards your head. We understand how this could affect your rest and will review our systems to improve guest comfort. Regarding the late check-out request, we apologize if the communication did not meet your expectations. We strive to be as flexible as possible within our hotel policies and appreciate your understanding.Your feedback is very valuable as it helps us improve our services and guest experience. We hope you will consider giving us another chance to provide you with a more comfortable stay in the future.Warm regards,Trọng Phan (Mr.)Guest Services ManagerPullman Hai Phong Grand Hotel

住宿方回覆: Dear Valued Guest,Thank you for your kind words about our Guest Services Agent Team! We are thrilled to hear that their dedication and attentiveness made a positive impression during your stay. Our team works diligently to ensure every guest feels welcomed and cared for, and it’s rewarding to know their efforts contributed to your experience.We look forward to welcoming you back soon for another perfect stay!Best regards,Trọng Phan (Mr.)Guest Services Manager

住宿方回覆: Dear Valued Guest, Thank you for your recent stay at Pullman Hai Phong Grand Hotel. We are glad to hear that you did enjoy the hotel amenities and services. I will definitely share your comments with our team. I am sure that this is an encouragement for continuous quality improvement. Your constructive feedback is really appreciated. Rest assured that we take every feedback seriously and will strive to improve each time.Thank you again for sharing your experience and looking forward to welcoming you back soon. Yours Sincerely, Lam Yen Nhi (Ms)GUEST RELATIONS MANAGER cum GEM

住宿方回覆: Dear Valued Guest, Thank you for your recent stay at Pullman Saigon Centre. We are glad to hear that you did enjoy the hotel amenities and Chinese service. I will definitely share your comments with our team. I am sure that this is an encouragement for continuous quality improvement. Thank you again for sharing your experience and looking forward to welcoming you back soon. Yours Sincerely, Lam Yen Nhi (Ms)GUEST RELATIONS MANAGER cum GEM