西哈努克港諾富特度假飯店的評論

住宿方回覆: Dear Veronica,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us. We’re glad to hear that you enjoyed your stay overall and appreciated our breakfast and the warm service from our front desk team. We strive to provide a welcoming environment for all our guests, and it’s great to know that our staff made a positive impression.We sincerely apologize for any inconvenience caused by the construction in the surrounding area. We understand how important the environment is for our guests, and we appreciate your understanding and flexibility in upgrading to a sea view room. We're pleased to hear that you enjoyed the improved view!Regarding the gym, your feedback is valuable, and we’re continually looking for ways to enhance our facilities. We will take note of your comments as we work to improve our offerings.Thank you again for your feedback, we hope to welcome you back soon for an even better experience!Best regards,Ayub YULIANTOGeneral Manager

住宿方回覆: Dear Valued Guest,Greetings from Novotel Sihanoukville Holiday Resort,Thank you so much for your kind words and recommendation! We’re thrilled to hear that you enjoyed your stay and found our accommodation clean, comfortable, and welcoming. Our team works hard to provide great service, and it’s rewarding to know that it made a positive impact on your experience.Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay.Best regards,Ayub YULIANTOGeneral Manager

住宿方回覆: Dear Valued Guest,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you enjoyed your stay with us and found your room to be your first choice for travel and vacation. It’s wonderful to know that you appreciated our independent beach and swimming pool, as well as the beautiful environment we strive to create for our guests. It is our pleasure to provide a serene and spotless environment for our guests, and we’re glad that these aspects contributed positively to your stay.We're also delighted that our breakfast met your taste and provided you with a satisfying start to your day. Your kind words inspire our team to continue delivering the best experiences for our guests.Thank you again for your feedback, we hope that you'll consider giving us another chance to show you the level of service you deserve.Best regards,Ayub YULIANTOGeneral Manager

住宿方回覆: Dear Chhay Zou,Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We’re thrilled to hear that you found your room clean and tidy and that you enjoyed the spacious executive suite and its large balcony. It’s wonderful to know that your children had a lot of fun and that you appreciated the cleanliness of the beach. It is our pleasure to provide a serene and spotless environment for our guests, and we’re glad that these aspects contributed positively to your stay.We’re glad you liked the breakfast; however, we apologize for the limited variety and for the lack of specific options like Chinese breakfast. Your comments are valuable as we continually strive to improve our offerings. Regarding the pool slide, we appreciate your feedback, and we will take it into consideration for future enhancements. Thank you again for your feedback. We hope to have the opportunity to welcome you back for another enjoyable stay. Thank you once again for your input!Best regards,Ayub YULIANTOGeneral Manager

住宿方回覆: Dear Wu11111,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our indoor venues on the second floor to be a great alternative for those sunny afternoons. We're committed to providing our guests with various options to relax and enjoy their stay, and it's wonderful to know that you've discovered this feature of our hotel.Thank you again for your feedback, we hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay.Best regards,Ayub YULIANTOGeneral Manager

住宿方回覆: Dear Tedzhang,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us. We understand that finding high-quality restaurants with hygienic meals is important, and we’re sorry to hear that most of the restaurants in the area did not meet your expectations. We would like to invite you to dine in our hotel restaurant during your next visit, where we pride ourselves on maintaining high standards of hygiene and offering a diverse menu to cater to various tastes. We are committed to providing delicious meals in a clean and welcoming environment. If you’re interested, our team would be more than happy to recommend some of our popular dishes. We hope to make your dining experience a memorable one!We want to assure you that we're always working on improving our benefits and value for our guests. We’re constantly looking for ways to enhance our amenities and services to make your stay with us more enjoyable and rewarding. In fact, we are currently exploring ways to offer more inclusive packages and promotions that would provide better value for our guests.Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide you with a better stay. Best regards,Ayub YULIANTOGeneral Manager

住宿方回覆: Dear Valued Guest,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you enjoyed our hotel facilities and the special touches we provide for children. We're particularly glad to hear that the kids had a blast at our playground - we love creating a fun and welcoming atmosphere for families!Regarding breakfast, we apologize if the options were limited. We're constantly working to improve our menu and offerings, and we appreciate your feedback. We're glad to hear that the food was still rich and satisfying, though!And thank you for mentioning the sea view from our restaurant on the second floor - it's indeed one of our favorite spots in the hotel! We're glad you enjoyed it and we hope to have you back again soon to enjoy it again.Best regards,Ayub YULIANTOGeneral Manager

住宿方回覆: Dear Valued Guest, Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us.We're glad to hear that you overall enjoyed your stay and found your room to be spacious and comfortable. However, we're sorry to hear that you were disappointed with the beach area. We understand that our beachfront location may be affected by the nearby wastewater treatment plant, and we are working closely with the local authority to address this issue and ensure our hotel meets the highest standards of cleanliness and comfort. We apologize for any inconvenience this may have caused.We're happy to hear that the rest of your stay was fine, and we hope you'll give us another chance to show you a better experience.Best regards,Ayub YULIANTOGeneral Manager

住宿方回覆: Dear Chensir007,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us.We are thrilled to hear that you enjoyed your stay with us and that our newly opened hotel exceeded your expectations. We are particularly proud of our Superior Ocean View rooms, and we are glad that you appreciated the stunning views of the ocean.We are also thrilled to hear that you enjoyed our beach swimming pool and breakfast in the restaurant. Our chef takes great care to prepare a delicious and varied spread for our guests, and it's great to hear that it hit the mark.Thank you again for your kind words and for choosing to stay with us. We hope to welcome you back again soon and show you even more of what we have to offer.Best regards,Ayub YULIANTOGeneral Manager

住宿方回覆: Dear Jie_Tu,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us. We apologize for the disappointing experience with our room cleaning Heartist and the incomplete toiletries and towels provided. We take all feedback seriously and are taking immediate action to address these issues. We will be providing additional training to our housekeeping staff to ensure they are aware of our high standards for cleanliness and attention to detail. We will also be increasing our inventory of toiletries and towels to ensure that all rooms are fully stocked. We appreciate your feedback and would like to make things right. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.Best regards,Ayub YULIANTOGeneral Manager

住宿方回覆: Dear AboQQQ,Thank you so much for taking your precious time to share your experience with online readers.Your feedback is important for us and would be grateful if you can elaborate details of your experiences with us. We hope to see you again soon.Best hospitality regards,

住宿方回覆: Dear Valued Guest,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us.We're thrilled to hear that you enjoyed our new hotel, its location, and the service. We're glad that you found our place and We apologize for any discomfort caused by the air conditioner in your room. We want to assure you that we will look into this issue again and make sure that it is functioning properly. We will also provide additional training to our staff to ensure that they are able to troubleshoot any issues that may arise.We value your feedback and appreciate your honesty. We're committed to providing the best possible experience for our guests, and we hope that you will give us another opportunity to welcome you back to Novotel Sihanoukville in the future.Thank you again for your review, and we hope to see you soon.Best regards,Ayub YULIANTOGeneral Manager

住宿方回覆: Dear Valued Guest,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us.We're thrilled to hear that you found your room to be very new and enjoyed the sea view from our restaurant on the second floor. We're proud to offer our guests a modern and comfortable living space.We apologize for any limitations you may have experienced with our breakfast options. We're always looking for ways to improve and expand our menu, and we appreciate your feedback. We'll take this into consideration as we plan for future improvements.Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back again soon.Best regards,Ayub YULIANTOGeneral Manager

住宿方回覆: Dear Valued Guest, Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us.We're thrilled to hear that you enjoyed your stay with us and that our newly opened hotel exceeded your expectations. Your remarks about stunning sea views and a range of amenities, including a bar and swimming pool, our service was top-notch, the delicious food at our restaurant on the second floor, are sincerely appreciated. Indeed, our central location offers a convenient, especially with the 7Eleven just across the street. We can't wait to welcome you back again soon and thank you for choosing to stay with us!Best regards,Ayub YULIANTOGeneral Manager