布魯塞爾馨樂庭聖凱瑟琳飯店的評論

住宿方回覆: Dear Guest,Thank you very much for sharing your wonderful review following your stay with us in August 2025. We are truly delighted to know that you had an outstanding experience, and we greatly appreciate your perfect scores across all categories — Amenities, Cleanliness, Surroundings, and Service.We are pleased that you enjoyed our convenient location near the metro, the warm hospitality of our team, and the complimentary coffee, tea, and water refilling station. It is also wonderful to hear that all our facilities met your expectations and functioned well throughout your stay.Your kind words serve as great motivation for our team to continue providing excellent service and memorable experiences to all our guests. We look forward to welcoming you again soon at Citadines.Warm regards,The Citadines Team

住宿方回覆: Dear Wutongqiuyu,Thank you for taking the time to share your review following your stay with us in September 2025. We are delighted to learn that you had a great experience, particularly appreciating our convenient location, comfortable amenities, and the ease of on-site parking.We also take note of your comments regarding the street noise and room size. Please rest assured that your valuable feedback will be shared with our management team as we continually work to enhance the comfort and quality of our guests’ experience.We sincerely appreciate your positive ratings — especially your Service score of 10 — and hope to have the pleasure of welcoming you back for another enjoyable stay at Citadines.Warm regards,The Citadines Team

住宿方回覆: 尊敬的Azmi先生，感謝您分享您的回饋。我們很高興得知您覺得我們飯店位置便利，步行即可到達布魯塞爾的許多景點。對於您短暫入住期間因未能提供清潔服務和毛巾更換服務而造成的不便，我們深表歉意。我們理解這可能會影響您的舒適度，尤其是在您與家人一起旅行時。請注意，對於入住時間少於6天的客人，我們不提供清潔服務，但客人可以隨時在前台要求額外的毛巾和其他便利設施，這些均免費提供。對於沙發床未能達到您的期望，我們深感抱歉。我們將與我們的團隊一起審查此回饋，以確保我們不斷提升住宿的舒適度。再次感謝您的評論。我們希望有機會歡迎您再次光臨，並在您下次光臨時為您提供更舒適的體驗。此致，前台經理

住宿方回覆: Dear Simge Yilmaz Turker, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the variety and quality of our breakfast, as well as our convenient location with easy access to the metro and nearby attractions.We sincerely apologize for the cleanliness issues you experienced in your room. Please rest assured that we take such comments seriously and will address this with our housekeeping team to ensure that we maintain the highest standards of cleanliness for all our guests.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing you with an even better experience in the future.Best regards,Front Office Manager

住宿方回覆: Dear Guest,Thank you for taking the time to share your review following your recent stay with us in September 2025. We are pleased to learn that you had a very good overall experience and that you rated all aspects of your stay — including Amenities, Cleanliness, Surroundings, and Service — with an excellent score of 8 out of 10.Your kind comment “Super” is truly appreciated and motivates our team to continue delivering a high standard of comfort and service to all our guests.We look forward to welcoming you back for another enjoyable stay at Citadines.Warm regards,The Citadines Team

住宿方回覆: Dear Prasela, Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed our excellent location, with easy access to the metro, nearby restaurants, and popular tourist sites. We’re also glad you appreciated the complimentary coffee and tea available throughout the day.We understand your concern regarding the decor, and we’re currently planning updates to enhance the overall experience for our guests. Your feedback is invaluable as we work to improve our services.We hope to welcome you back soon and provide an even more enjoyable stay.Best regards,Front Office Manager