1. 前台告知,預訂的基礎房型(探索房型)僅可分配至4樓及以下樓層,若需更高樓層需額外付款3500泰銖升級。
2. 平台顯示探索房型和尊貴探索房型差價約100元人民幣,但實際升檔需付款約700元人民幣差價(按當前匯率)
3.酒店有私家海灘,也有很多水上娛樂設施適合家庭帶小朋友出遊,也基本不存在排隊很久的情況。基礎設施不需要額外付費,動力漿板,水上摩託等需要額外付費使用。酒店整體房間數量很多,服務響應速度有限。
建議
① 平台需標註房型對應的樓層權限;
② 酒店應提前説明特殊房型規則;
住宿方回覆: 尊敬的貴賓,感謝您抽出寶貴時間分享您的入住體驗和寶貴建議。關於您提到的樓層分配及房型升級費用問題,我們深表歉意。我們會將您的反饋及時傳達給相關部門,並與合作平台溝通,確保房型訊息(包括樓層限制與升級説明)更清晰、透明地呈現給所有客人,避免誤解。很高興您對我們酒店的海灘、水上設施及家庭友好環境感到滿意。我們也意識到在服務響應方面仍有提升空間,尤其是在高入住期間,我們將繼續努力優化流程,以更快速地響應每一位賓客的需求。再次感謝您的理解與支持,期待未來有機會為您帶來更完善的入住體驗。順祝商祺,Centara Grand Mirage Beach Resort Pattaya 團隊
住宿方回覆: Dear Valued Guest,Thank you for choosing to stay with us during the May Day holiday and for sharing your feedback.We’re pleased to hear that you enjoyed the overall environment of the hotel. However, we sincerely apologize for the inconvenience caused by the breakfast crowd, the limited dish variety, and the issues with the bedding and door lock. Your comments are very valuable and will be shared with our management and maintenance teams for review and improvement.We understand that adapting to new cuisines can be challenging for children, and we’re glad to know you found nearby dining options that suited your family's taste.We truly appreciate your constructive feedback and hope to have the opportunity to welcome you again, with a more comfortable and seamless experience.Warm regards,Centara Grand Mirage Beach Resort Pattaya Team
住宿方回覆: Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. We will certainly share your thoughts with our team members as it is certain to serve as motivation. May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management
住宿方回覆: Dear Valued GuestWe are very grateful you took the time to share your thoughts regarding your recent experience with Centara Grand Mirage Beach Resort Pattaya. We have noted your comments and addressed to concerns and use this as a learning and development opportunity. .May I take this opportunity to thank you again for staying with us and look forward to hearing from you. We hope having the opportunity to welcoming you back again.Warm regards,Centara Grand Mirage Beach Resort Management
住宿方回覆: Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya.We will certainly share your thoughts with our team members as it is certain to serve as motivation.We look forward to welcoming you back to Centara Grand Mirage Beach Resort in the future.Best Regards,Centara Grand Mirage Beach Resort Management
住宿方回覆: Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. We will certainly share your thoughts with our team members as it is certain to serve as motivation. May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management
住宿方回覆: Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. We will certainly share your thoughts with our team members as it is certain to serve as motivation. May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management
住宿方回覆: Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. We will certainly share your thoughts with our team members as it is certain to serve as motivation. May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management