曼谷素裡翁可可特爾飯店的評論

住宿方回覆: 尊敬的客人，感謝您花時間提供評價。我們深感抱歉，您在住宿過程中遇到了一些問題。我們已經注意到您提到的房間光線較暗的問題，為此我們將與維修團隊進一步交涉以提高房間的照明條件。對於您因房卡遺失而付款的費用，我們已經改進了卡系統，以確保客人可以更容易地找到它們。很抱歉您在交通方面感到不便。雖然位置離BTS站點和MB地鐵稍遠，但我們正在考慮提供免費的班車服務幫助客人。您提到的巷子問題，我們將會與當地的市政部門合作改善該地區的衞生和清潔狀況。 大家的安全和舒適是首要之務。非常感謝您的反饋，我們將努力改善服務和設施，以滿足所有客人的期望。期待在未來的某個時候有機會再次歡迎您的光臨。此致Kokotel Bangkok Surawong 駐店經理

住宿方回覆: Dear Aisiwaerde,Thank you for taking the time to share your stay experience.We are glad to hear your positive comments on the overall cleanliness and youthful atmosphere.Regarding the room layout you mentioned, the design team has carefully considered the layout in order to meet the needs of different customers. However, thank you for your feedback, we will inform the design team and consider your suggestions in future designs.We also noticed the sound insulation issue you mentioned. Our goal is to provide a comfortable and peaceful environment. Regarding this matter, we will discuss with the maintenance team whether further steps can be taken to improve this issue.Thank you for providing us with this opportunity for improvement. We hope to welcome you again in the near future so that you can experience the improvements and enhancements firsthand. Thank you again for your valuable feedback.Sincerely yours,FAHSucheeraphat Chuasanit (Ms.)Resident Master

住宿方回覆: 親愛的zhangyin,感謝您抽出寶貴的時間提供反饋。我們對您的入住體驗未能達到您的預期深感遺憾。您提到的窗户問題我們已經注意到，正在評估如何才能改進這個問題，希望能夠改善這個問題以提供一個更加舒適的環境。對於您反饋的清潔問題，我們非常認真對待。我們已經要求管理團隊對此進行徹底的調查，並確保清潔標準得到嚴格執行。我們對此次服務不足表示歉意並承諾會進行改進。您的反饋對未來的改進非常有價值。我們一直在尋求提供最高質量客户服務的方法。我們對您的失望感到很抱歉，希望有機會再次歡迎您的光臨，有機會改正這次入住體驗。期待下一次有機會為您提供更好的服務。此致Resident Master of Kokotel Bangkok Surawong

住宿方回覆: 親愛的Airalien,非常感謝您再次選擇Kokotel並分享您的入住體驗。很高興聽到您對房間和服務的高度評價，這對我們來説是一種鼓勵。也很高興知道您對提前準備早餐的服務感到滿意。我們始終致力於提供周到貼心的服務以滿足各種不同的客人需求。希望您的旅程順利愉快，期待您的再次光臨。再次感謝您的推薦，這是對我們服務的最高讚譽。此致Resident Master of Kokotel Bangkok Surawong

住宿方回覆: 親愛的Wang,感謝您抽出時間撰寫評論並提供反饋。很高興聽到您讚賞地理位置和舒適的房間。您的反饋對我們來説非常寶貴。我們注意到您提到的隔音問題，對此深感遺憾。我們已經向維護團隊反饋，他們將尋找可能的解決方案以改善這一問題。我們始終致力於優化設施和服務，讓您的住宿體驗更加愉快。再次感謝您選擇我們的酒店，並且我們期待有機會在下一次您的訪問中，為您提供更好的服務。此致Resident Master of Kokotel Bangkok Surawong

住宿方回覆: 尊敬的客人,非常感謝您留下了如此積極的評價。很高興您認可房間清潔度和舒適度，這是我們一直以來的追求。服務團隊也十分高興您對服務滿意，我們會將您的好評分享給他們，這將是一份巨大的鼓勵。同時也很高興您對地理位置和性價比表示滿意。我們相信這對其他旅客也是一個有用的訊息。同樣，我們會繼續提升服務水平以確保每一位賓客都能享受到最優質的服務。期待您在不久的將來能再次選擇我們的酒店，享受我們的服務。再次感謝您的評價，最後祝您生活愉快！此致Resident Master of Kokotel Bangkok Surawong

住宿方回覆: 尊敬的客人， 非常感謝您的反饋。我們深感遺憾，您的入住體驗未能達到預期。我們理解您對於房間狀況以及服務質量的不滿，並對此表示歉意。對於您提到的房間問題，包括窗户狀況、被單質量以及空間問題，我們已經向相關部門進行了報告，並將重新審視和改進設施。同時，關於提供的早餐單一的問題，我們也會考慮提高菜單種類和質量。關於服務，我們始終堅持為客人提供熱情周到的服務，我們會再次強調員工的服務態度，以確保每位客人都能感受到熱忱和專業。再次感謝您抽出寶貴的時間向提出寶貴的建議，幫助提高服務質量。希望有機會再次為您服務，展現改進後的優質服務與環境。此致Resident Master of Kokotel Bangkok Surawong

住宿方回覆: Dear Valued guest,Thank you for choosing our hotel and sharing your stay experience.We are glad to hear that you were satisfied with the service and breakfast.We are very sorry for the room space issue you mentioned. The hotel has always been committed to providing guests with a comfortable accommodation environment, and your feedback provides opportunities for improvement. We will consider how to use the room space more effectively to improve the guest's accommodation experience.Regarding the distance from the hotel to the subway station, we will indicate the distance more clearly in the description. And when possible, provide guests with more convenient transportation options. Your suggestions are very valuable, and we look forward to the opportunity to provide you with better service in the future.Thank you for your valuable comments and sincerely invite you to visit again.Sincerely yours,FAHSucheeraphat Chuasanit (Ms.)Super Resident Master

住宿方回覆: 親愛的Tangjun,非常感謝您的積極評價，並選擇Kokotel作為在曼谷的住宿之選。很高興聽到您覺得地理位置便利，同時也為您能方便地前往icon siam和其他熱門景點而感到開心。我們的目標是為每一位客人提供最佳的住宿體驗，您的肯定給我們帶來了極大的鼓舞。我們理解公交車對於旅行者的重要性，因此很高興知道附近的公交路線滿足了您的需求。再次感謝您選擇Kokotel，並分享您的住宿體驗。期待您在未來再次光臨，以便有機會再次提供您優質的服務。此致Resident Master of Kokotel Bangkok Surawong

住宿方回覆: Dear Valued guests, We would like to thank you for choosing to stay with Kokotel Bangkok Surawong during your recent visit to Bangkok and for sharing your appreciation with us. We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely yours, FAH Sucheeraphat Chuasanit (Ms.) Super Resident Master

住宿方回覆: Dear Jun, We would like to thank you for choosing to stay with Kokotel Bangkok Surawong during your recent visit to Bangkok and for sharing your appreciation with us. We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely yours, FAH Sucheeraphat Chuasanit (Ms.) Super Resident Master

住宿方回覆: Dear Valued guests, We would like to thank you for choosing to stay with Kokotel Bangkok Surawong during your recent visit to Bangkok and for sharing your appreciation with us. We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely yours, FAH Sucheeraphat Chuasanit (Ms.) Super Resident Master