TownePlace Suites Austin Northwest/The Domain Area

Well located and close to restaurants and Domain. It is very clean and neat

I have stayed here a couple of times before, and it has been fine. This time was different. I arrived for check in after 6 pm. I waited over 5 minutes for someone to show up to the desk. I went over to the "office" and no one answered. The phone rang and rang, and no one came. Another man came up behind me and needed change. He and I waited several minutes. A few minutes later, another man came up and started getting food from the "In a Pinch" area. When the lady finally came, she said she had been helping someone upstairs. She did not introduce herself. She started checking me in, then stopped to help the man, who was third in line, with the snacks he picked out. She took down his information so she could add it to his bill. When she finished that, she finished that, she finished with my check in and handed me my key. I could barely hear her. She mentioned where the elevator was but that was it. She did not mention when breakfast was on the weekend. She didn't say thanks for have a great evening, or any sort of parting gesture. When I got to my room, the TV was not on. It is usually on with a Welcome greeting. Not this time. I could not even find the remote. I was only there for a short stay, so I didn't have time to watch TV but I made it a point to tell the person at checkout the remote was gone. I went down at 6:34 and again at 7:45 am to see the front desk person, but there wasn't anyone there. I finally got the food prep girl to get someone .

está muy bien ubicado, faciles accesos. Los cuartos muy limpios y en general todo el hotel. Creo que al desayuno le faltó variedad de alimentos pero estaba bien puesto. definitivamente es un hotel para regresar

Excelente servicio. Muy limpio, el hotel está en excelente estado y sobretodo el personal es nuy amable y atento.

I bought the booking cancellation thing and cancelled the hotel and still charged me

Todo en general increíble volvería a reservar lo recomiendo muchísimo cerca de un mall y restaurantes

fine

The staff was chill and friendly. Appreciate their professionalism. Breakfast was hot and ready! Thanks for the almond milk option as well. :-)