伊普斯維奇旅客之家飯店的評論

Upon arriving on Friday we waited 20-25 minutes to check in, despite only one couple ahead of us. We were given a key to a room seemingly without issue. The next day, after returning briefly at 11:30 AM, we went out for the day. Returning at 11:30 PM, our key card didn’t work. The reception staff reset it, but it still failed to grant access to our room. The staff then incorrectly claimed we were in a different room altogether, at one point suggesting we weren't even meant to be sharing! After 45 minutes of back and forth, including disrupting the guest in the room we were originally staying in and discovering someone else’s belongings in another room; we found that our belongings had been moved without notice or consent. Meanwhile, another family faced similar booking issues. Despite our urging, the staff were hesitant to call a manager. When Manager Alex finally arrived, he quickly resolved the issue, finding our belongings in a cleaning cupboard and allocating us a new room around 1:30 AM—two hours after we first raised the issue. On Sunday, Paulina at reception understood our issue and attempted to process a refund. However, due to our booking not being correctly checked in, she could only offer a partial refund and advised us to contact customer service for the full amount. Regrettably this was one of the worst hotel experiences we’ve ever had. I hope Travelodge addresses these gaps in staff training regarding safety, security, and customer service to prevent such incidents in the future (and we're still waiting for assurances from HQ that gaps have been dealt with) Despite the issues, I want to commend Alex for his prompt response and prioritizing the family with a young child, and Paulina for her helpfulness on Sunday morning. As for rooms themselves, basic (no hair dryer, ironing board, hooks) but clean.

Noisy as near main road, totally overlooked by flats opposite. Room unbearably hot. Car blocked in by a car not even in a bay

Very basic. No hair dryer. Rooms too hot. Very noisy outside. The room was clean No one on reception when we arrived waited over 15 minutes

Arrived to find two single beds when a double was booked spoke to receptionist who was no help whatsoever

Der Manager und sein Team hat mir sehr geholfen. Ich musste eine Buchungsänderung vornehmen und dann hat auch noch meine Visakarte nicht getan was sie sollte. Obwohl das Hotel gut gebucht war wegen eines Autorennens, haben sie alles getan, damit ich die Nacht bleiben konnte. Das Zimmer war perfekt, mit Hafenblick, sehr angenehm und bequem. Sauber sowieso. Menschlich und praktisch eine herausragende Erfahrung. Danke!

Room was amazing and food was really good went away for a weekend with my wife. Staff was really friendly and helped with all our needs during our stay. Would return again.

Staff was brilliant and overall service with on site meals and shop right next door top place very quite no noise from anyone pleasant night stay and would stay again in heartbeat

This isn’t just any Travelodge, this is a JFS Travelodge!! Attention to detail, friendly personable staff and an absolute joy to stay here! Thank you Jess & Falk & Sara.

The staff at the hotel were so friendly and accommodating. I was in a room at the front of the hotel and was travelling solo and I requested if I could change to a room at the rear, which was quieter away from the traffic as I have trouble sleeping and the receptionist searched for a more suitable room, she found one and helped me to move all my luggage and make sure everything was ok for me. Very pleased with the service, room was great.

Emma and the team are fab Great location Can never do enough Love the place Cant wait to come back Really near airport

Lady on reception when I checked in was nice enough as for the rest awful rooms and there meant to be new and improved! Bathroom is disgusting! Breakfast awful wouldn’t even fry an egg when asked! And all staff smoking out the front of reception is a really lovely look!

Conveniently located, it was close to an event I was attending, right by the marina. I had a lovely view of the Marina from my room and enjoyed my stay. I got 2 glasses of wine for £7 at happy hour which was a great price. Jess and Sara were very helpful behind the reception and my room was spotless. I will definitely be back again.

Wonderful staff especially Jonny he made it feel so welcoming. , rooms are so nice and comfy Breakfast and dinner was delicious

From the moment we arrived We were made to feel welcome, staff were fantastic, Jonnie was most helpful and this should be recognised by head office. Room was clean and food good . I will definitely be returning next time we are in this area .