在我為期九天的住宿中,第四天因食用酒店提供的變質酸味鷹嘴豆而患上急性腸胃炎,不適持續了兩天。我的核心訴求是退還因此被迫延住兩天的房費。然而,酒店經理的迴應極其遲緩,其提出的補償——邀請毫無胃口的我共進晚餐——更是毫無誠意。最令人無法接受的是,他們起初拒絕承認食物有問題,甚至在查驗後迅速撤走了問題餐盤,並以“無其他客人投訴”為由推卸責任。充分暴露其管理的混亂與對客人健康的漠視。
During my nine-day stay, I developed acute gastritis on the fourth day after consuming the spoiled and sour chickpeas provided by the hotel. The illness lasted for two days. My request is for a refund of the two additional nights I was forced to stay due to this illness.
However, the hotel manager was extremely slow to respond. The compensation they proposed—offering a dinner to someone with no appetite—was completely inappropriate and showed a lack of genuine care.
The most unacceptable part is that they initially refused to acknowledge the issue with their food. Right after I reported the problem and they inspected the food, they immediately removed the plate from the scene. They used the lack of similar complaints from other guests as an excuse to deny responsibility, This entire experience has been highly disappointing.
房間地毯充滿了黴味。過道地毯散發出黴味。前台電話一次,當面一次要求再送一雙拖鞋。沒送。向大堂客户經理協助與當地網約車司機溝通,回絕掉了。空調晚上一開,風機聲音巨響。衹能關閉。因為 holiday inn 的牌子入住,但這次入住是在是過往很多年未曾遇到過的。前台服務也很冷漠。很少差評酒店,這次必須差評。國內預訂必須避坑這個酒店。
訪客用戶
標準特大床房-禁菸
入住於 2025 年 1 月
商務出差
1 則評論
7.5/10
發布於 2025 年 3 月 1 日
The hotel was good near to el Cornish
翻譯
訪客用戶
標準特大床房-禁菸
入住於 2025 年 8 月
商務出差
3 則評論
9.5/10
極佳
發布於 2025 年 9 月 13 日
تجربة جميلة والفندق نظيف والهدوء ممتاز
وقريب من مواقع حيوية كثيرة
فقط الاثاث قديم نوع ما ويحتاج الى تجديد