倫敦蓋特威克機場假日飯店的評論

住宿方回覆: Thank you for sharing your feedback, we truly appreciate you taking the time to let us know about your experience. We're very sorry to hear that your stay did not meet expectations, and we sincerely regret the inconvenience caused.Regarding room allocation, please know that we do not assign rooms based on any specific criteria; rooms are allocated based on availability at the time of check-in. We understand that receiving an accessible room unexpectedly may have been unsettling, and we’re glad we were able to resolve this by offering a standard room.As for the green light in the room, it is a mandatory fire exit indicator required for safety compliance. However, we recognize that it can be disruptive to sleep, and we’re actively exploring ways to reduce its brightness to improve guest comfort.Your feedback is invaluable to us, and we’re committed to making improvements wherever possible. We hope to have the opportunity to welcome you again and provide a more seamless experience.

住宿方回覆: Thank you for your feedback! Sincerely, Holiday INN Gatwick Airport Hotel

住宿方回覆: Thank you for your feedback! Sincerely, Holiday INN Gatwick Airport Hotel

住宿方回覆: 感謝您的回饋！此致，假日酒店蓋特威克機場店

住宿方回覆: Hi there,Thank you for your detailed feedback! We're glad you found the location convenient for Gatwick and appreciated the breakfast, dinner, and nearby amenities.We’ve taken note of your comment regarding the bottled water and will certainly keep this in mind as we continue to enhance our guest experience.We hope to welcome you back again soon!Warm regards,Maksim PospelovFront Office ManagerHoliday Inn London Gatwick Airport

住宿方回覆: Thank you for your feedback! Sincerely, Holiday INN Gatwick Airport Hotel

住宿方回覆: Dear Guest,Thank you for your wonderful review! We're glad you enjoyed your stay and found the location convenient for getting around — and the picture you took from your room is amazing!We hope to welcome you back again soon.Warm regards,Maksim PospelovFront Office ManagerHoliday Inn London Gatwick Airport

住宿方回覆: 感謝您提請我們注意這一點。對於您在入住期間遇到的不便，我們深表歉意，因為這不符合我們的正常標準。我們將與我們的員工分享您的回饋並做出必要的更改。我們希望您再次選擇入住我們酒店，以便我們向您展示我們真正的服務水平。謹致問候，倫敦蓋特威克假日酒店

住宿方回覆: Hi leafflute2,Thank you for your detailed and kind review! We're delighted to hear you found our location convenient, the shuttle service useful, and the team at reception helpful and considerate.It’s also great to know our breakfast and value met your expectations. We hope to welcome you again next time you're flying through Gatwick!Warm regards,Maksim PospelovFront Office ManagerHoliday Inn London Gatwick Airport

住宿方回覆: Hi Saierbahetangwan,Thank you for your lovely review and for choosing to stay with us again! We're so glad to hear you found the room comfortable and access to the terminal convenient.It means a lot to be one of your preferred hotels in London! We look forward to welcoming you back again soon!Warm regards,Maksim PospelovFront Office ManagerHoliday Inn London Gatwick Airport

住宿方回覆: Thank you for your feedback! Sincerely, Holiday INN Gatwick Airport Hotel

住宿方回覆: Thank you for your feedback!