住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet your expectations. Your comfort and peace of mind are very important to us, and we regret that the room assigned caused you discomfort. Please rest assured that the safety and security of our guests is a top priority, and we are reviewing your comments with our team to ensure a better experience for future guests.While we understand that Kuta may not have been the right fit for you, we do hope you'll consider giving us another chance to provide a more enjoyable and memorable stay.Sincerely,Management
住宿方回覆: Dear Valued Guest,Thank you for sharing your experience with us. We're glad to hear you appreciated our prime location and that the breakfast and room cleanliness met your expectations. Your feedback is truly valued, and we hope to welcome you back to Mercure Kuta Beach Bali for an even more memorable stay!Sincerely,Management