阿布扎比Dhashi附近住宿

I booked this hotel through Agoda on the 22nd of October 2021. On the 22nd of November, o received an email from Agoda that my reservation have been cancelled due to wrong rate. I was wondering if the rate was wrong, why they did not cancel during this month, why wait for a whole month when all other hotels rates went up. I was depdending on that reservation and didn't look for other hotels when the rates were reasonable. Now when all the rates went up, they cancelled my reservation to receive other reservations with increased price. I never thought a hotel which should be centered around customer satisfaction more than the money would act like this.

We were looking for a hotel for one night to spend the night before flying out of Abu Dhabi airport. We got to the airport by bus from the central bus station and, accordingly, we were looking for a hotel within walking distance from the bus to the airport. Also, we were traveling with small children and needed a kitchen to cook. This hotel met all our expectations: convenient location, cleanliness, fast internet, comfortable mattresses, kitchen, cooking utensils. In addition, seeing that we were with children, we were given a free upgrade and we got a room even better than booked.

已經在機場路附近的阿布扎比假日酒店住了幾天。到目前爲止,我的整個住宿體驗都很棒。在這裏,真的很有幫助和驚人的一羣人,他們一直微笑着照顧你。保持整個團隊的良好工作。特別提到Jenica,Joyti和Rose(前台團隊)May,Florence,Pamela和Shristi(餐飲團隊)Dasan和Marriyappan(禮賓團隊)Raj(客房清潔團隊)。所有最好的和良好的祝願!!!!

The hotel was in a perfect location for us the vibes also it was nice unfortunately that’s where the positive ends. The reception staff were abrupt and unfriendly on check in and dont have ethics on phone, The room was definitely no more than 2 star quality which is for 280 in UAE its like nothing (looks like hostel) but the main thing its not about the room or lication but the service it was there. The staff attitude it was very poor they dont know even how to talk with a guest, i have some short story regarding their facilities and i was reauesting about smart tv coz that time i need to watch something on youtube ( even i mention i just need 2 hrs only) but the way they are answering it was so rude (first time they said they gonna send someone with the tv i still remember “don’t worry mam we will sent someone with smart tv” butttt after 3 hrs nobody come and i call back, after 2times call engineering come and tell me he cannot do anything, and i call again to recepetion with hoping they can help me with this case as i mention i just 2 hrs for that, but unfortunatly i just get some bamboo from your staff hotel😅 i was wondering how they are so dare treat a guest with rude attitude and talking without manner ( i cannot mention his name coz when i ask his name he cannot mention that, but i belive he is arabic and was in the reception, i remember when i do check in he is was there stand without smile make a face and that is so ugly!)he is really really rude and talking without manner, if i there as manager i’ll find out and check the attitude of my staff, of course i’ll not let him still working there coz makes the hotel name bad, only the indian guy was so better even he cannot give me the solution ( he said i need to pay for solution) its mean they dont have any solution. Actually for me easly to catch that guy but i dont have time for this thing. Also please mantain your staff to pickup the call coz i need more than 5 times to talk with them. And i hope this complaint find General Manager directly. Thank you

It was a great stay at the hotel and it was a very peaceful place. A special thanks to the food and beverage team for their welcoming and assistance, as well as the front desk and the rest of the staff.

謝謝前台美女安排的房間，升級了套房，兩間房連在一起，還帶了一個小客廳，有一個開放性廚房，有些小廚具，去超市買些東西就可以自己簡單烹飪，小朋友活動空間很大。 如果下次再來，還住這家酒店。 所有設施都很好，空調足，廁所什麼的都很乾凈，也沒看到評論説有壞的情況。 這家酒店交通很方便，隨時打的都沒問題，周圍很多餐館，超市。

老五星酒店，設施和服務都對得起價格。但是入住是一場噩夢，在凌晨一點，衹有我一個客户的情況下，辦理了一個小時，説是沒有找到我的訂單。可能酒店的預訂系統也是二十年前的老系統吧。

很好。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。

酒店有些年份 但房間已經重新裝修 室內設計幾靚 到Vendome食早餐 員工衣服和餐廳是相襯 早餐種類選擇多 有日式 相對旅程之前住嘅兩間酒店 比較適合中國人口味 食物有質素 咖啡好飲 原本以為一個七歲入住嘅小朋友要額外加早餐錢 點知係免費 意外驚喜 我哋沒有要求加床 佢都加咗張小朋友床 亦都係冇收費 有兩個泳池 一個係有滑梯多小朋友玩 另一個係比較寧靜 酒店範圍好大，但係可以坐buggy由一邊去另一邊 有免費騎駱駝 仲有好多小朋友活動但係我哋冇時間參加 我哋由check-in到check out一整天留在酒店 很有度假感覺

條件很好，價格也合適。服務很友善熱情。整體五星好評。接下來説説問題: 主要是交通問題。這家酒店在T3客運大樓，而T3是阿提哈德航空公司的專屬客運大樓，所以根本不是步行900多米的距離。。酒店到機場有免費來回擺渡車，但運營時間不清楚。。 如果沒有訂阿提哈德的機票，而是從其他客運大樓去酒店，就要從機場外面繞過去，那是八九公里的距離，打車至少RMB50元（換成外幣付款），而且司機會嫌太近不願去，即使接了活也會多要錢。這次碰到的第一個司機就假裝不認識而拒載，向扎耶德機場反映後他們説這個司機以後會被列入黑名單不許到機場攬客。。 在機場等了快一個小時沒等到，衹好自己打車去了。好在離店趕飛機時恰好碰到擺渡車出發，是夜裡12點多從酒店出發的，不知道是不是24小時運營的。