哈拉羅塔納阿瑞健飯店的評論

非常乾淨，標準服務

令人驚嘆的待遇和友好的態度願意以積極的態度協助。

Stayed in this hotel several times when I was visiting ADGM. It is a very nice walking distance from ADGM and Galleria Mall.

Great hotel in Abu Dhabi! Amazing view of The Galleria Mall from our room. Abu Dhabi Mall and Grand Emirates Market are within walking distance. Beach is also close by. Lots of restaurants around. Rooftop has a nice pool and gym. Perfect location for exploring the city.

服務很好

Best price with clean and spacious room

Nice stay with free upgrade ✅

Very nice thank you you

It was convenient and staff are very accomodating

位置在市中心，公交車站就在酒店門前，去哪裡都很方便。 工作人員都很友好，因為這是一家公寓酒店，所以有餐具和微波爐。配有電爐和洗衣機，非常適合長期住宿。

飯店很乾淨，

Myself and my husband have lived in this hotel since December 2023. It was originally supposed to be for a few months but 7 months later, we are still here! We live in Abu Dhabi and like to live in apartment hotels since we have the freedom of moving around for a change of scenery if we wish to, but we have no plans on leaving here anytime soon. First of all, absolutely everyone, all staff, at this hotel are considered as family to us, we just love all their friendly and happy faces and we have never once in 7 months ever been greeting by anything other than warm smiles from all the lovely genuine people who work here. From Security, valet, reception, housekeeping, gym and pool staff, all are absolutely amazing people and just couldn’t have asked for more lovely people to see and be greeted by on a daily basis. All the facilities at the hotel are perfect for us, the pool is huge and partly covered which is perfect in such a warm and sunny climate. The view from the pool is spectacular and the facilities such as the steam and sauna and gym is all excellent and very well looked after. The rooms are so nice, we chose a studio because there are only 2 of us and is absolutely perfect for us with a great kitchen, full sized fridge freezer and a great washing machine. The bathroom is great with huge shower, the living area with couch coffee table and cosy armchair is very comfy to chill in the evening after work, the bed is huge and very very comfortable and the view we have of the city is fantastic! The location is brilliant, walking distance to Galleria mall, Abu Dhabi mall, huge supermarkets and so so many restaurants and shops, cinemas, pharmacies and gift shops etc Overall I would 100% recommend this hotel, especially for those staying long term and want to feel at home in a big city. Special mention to the absolute best housekeeping staff we have experienced, the room is left absolutely spotless everyday and all housekeeping staff are amazing, special mention to the very energetic, friendly and smiling Jasveer, he always makes our day when we see him, he just looks so happy and always makes sure we have everything we need, as well as all the housekeeping staff, you are all fabulous. Thanks so much to each and every one of the staff here for making our stay so great and for making it very hard for us to ever leave, you’re all superstars!!

第一印像很差，接待處的那個人 Poula 不尊重我和我的丈夫。無視非吸煙房的要求，他的行為非常傲慢，感覺他看不起我丈夫，我想知道為什麼？ 後來在接待處投訴了這一事件，詢問我是否可以與經理交談，被告知她不在酒店，並要求我第二天想與她交談。經理從來沒有聯絡或道歉，那個人也沒有向我們道歉。幾天后，他不得不去接待處，他背對著我，請後面房間的人為我服務。這是多麼傲慢的行為，這就是羅塔納連鎖店教員工做的事嗎？整個星期我都覺得飯店非常不受歡迎，我抱怨了一些不可接受的說法或問題。 但我對客戶服務並不感到驚訝，品質始於管理階層，他們肯定不關心客戶體驗，或太傲慢而不願道歉。 我經常旅行，多年來指導和評估了許多知名酒店品牌的服務，我不得不說這是有史以​​來最糟糕的體驗之一。您將客戶升級到不同的房間並不能改變服務不尊重這一事實，而且該級別的經理應該對此感興趣。 飯店毗鄰繁忙的馬路，即使額外付費，房間也看不到海景。位置更「位於 AD 市中心的盡頭。晚上，人們在街上閒逛，街道骯髒骯髒，並不像酒店描述的那樣吸引人。而且行銷圖片也沒有給出酒店和位置的真實形象。下次肯定會選擇阿布達比的另一家酒店，並且也會避免羅塔納酒店，這不是很豪華，而且在頁面上也很高興告知，即使房間裡有設施齊全的廚房，也沒有炊具或其他設施。與我在阿聯酋習慣的相比，您期望在公寓中使用的器具價格過高。

I have visited several times in hala restaurant form cobon voucher. Me and my family felt uncomfortable from Lady behaviour 3 days ago. Shouting to her employees with massive loud voice. if she have same problem it should be solved within them being valgar words in her mouth front of us. Iam coming here to spend quality time with my family. Totally un professional behaviour. My children's are become sad. They don't wonted to stay their a single movement. I thought this dram will stop. but till we left from their it was keep on going. Lady is on fire she was totally horrible. she mess my quality time with my family. Even whole restaurant is waching her. Every one face was disappointed with her aggression. I have informed to reception about this situation. And I have gave a review on their web site. my opinion what I shared it was deleted. Only in their web site I can see only good reviews. The reason behind is this. They are deleted all people consen. If this hala will have some caring nature about their guest they would attlist show some concent. After seeing this taktiks from hala. I will never be back step on to hala. Very shame they have this unhumanitarian staff they don't now how to behave front of guest.