住宿方回覆: Dear Guest,Thank you for sharing your detailed feedback about your stay. We're delighted to hear you appreciated the convenience of our shuttle service, theme park tickets, and family-friendly facilities like the children’s pool. We sincerely apologize for the inconvenience caused by the room design and the limited Chinese dining options and language support. Your comments are valuable to us, and we will work on improving these areas to better serve our guests.We hope to welcome you back and provide an even better experience in the future.Best regards,Guest Relations Team
住宿方回覆: Dear Guest,Thank you for sharing your experience with us. We are pleased to hear that our front desk staff was able to assist you effectively and that you enjoyed the breakfast and scenic views during your stay.We appreciate your feedback regarding the room amenities and the theme park ticket policy. Your comments are valuable to us, and we will consider them as we strive to enhance our services and facilities.We hope to have the opportunity to welcome you back in the future.Best regards,Guest Relations Team
住宿方回覆: Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you and your family had such a fantastic time enjoying the theme parks. It’s great to know that the free tickets added to your experience and that you had fun at both Ocean Park and Ferrari World! The roller coasters are definitely thrilling! We're also happy that you enjoyed our room service surprises and the rich breakfast selection. We look forward to welcoming you back for another exciting and comfortable stay!Best regards,Guest Relations Team
住宿方回覆: Dear Guest,Thank you for sharing your wonderful experience with us! We’re so glad to hear that you enjoyed your stay, especially the thoughtful birthday surprise for your child. It’s great to know that the free shuttle and park tickets added value to your visit.We appreciate your feedback about the noise from the bar, and we’ll certainly look into this to ensure a more peaceful stay for future guests.We look forward to welcoming you and your family back soon!Best regards,Guest Relations Team
住宿方回覆: Dear Guest,Thank you for sharing your experience! We’re delighted to hear that you enjoyed the breakfast, the pool, and the convenience of the shuttle service to the amusement parks. We’re also happy to know that your children had fun at the pool and the beach.We truly appreciate your feedback on the theme parks, and we’re glad you had a great time at Ferrari, Oceanarium, and Warner. We look forward to welcoming you back for another memorable stay!Best regards,Guest Relations Team
住宿方回覆: Dear Guest,Thank you so much for your wonderful review! We are delighted to hear that you found our rooms spacious and clean and that you enjoyed the convenience of our complimentary shuttle service and theme park tickets. It’s our pleasure to provide a comfortable and enjoyable stay for you and your family.We’re also glad to know that you and your children found our dining options suitable. Your kind words mean a lot to us, and we truly appreciate your recommendation.We look forward to welcoming you back to Yas Island and Hilton in the future!Kind Regards,Guest Relations Team
住宿方回覆: Dear Guest,We sincerely apologize for the challenges you faced during your stay, and we deeply regret the discomfort it caused you and your family, especially your sick child. Your experience certainly does not meet the high standards we strive for, and we understand your frustration. We appreciate your feedback and will address these issues with our team to ensure that similar situations do not occur in the future.Please know that your comments are important to us, and we are committed to improving our services. We hope to have the opportunity to welcome you back under better circumstances.Best regards,Guest Relations Team
住宿方回覆: Dear Guest,Thank you for sharing your feedback. We’re glad you found the theme park tickets and the view from the upgraded room enjoyable, as well as your positive experience at our Korean restaurant. However, we sincerely apologize for the housekeeping delays and any inconvenience caused by the toothbrush issue and noise from the bar. Your comments are valuable, and we will address these concerns to improve our services.We hope to welcome you and your family back for an even better stay.Best regards,Guest Relations Team
住宿方回覆: Dear Guest,Thank you for sharing your delightful experience with us! We’re thrilled to hear that you enjoyed the spacious rooms, stunning balcony views, and the opportunity to watch a beautiful sunrise.It’s wonderful to know that the complimentary park tickets and convenient shuttle bus added to your stay’s enjoyment. Swimming in our heated pool from sunset to evening sounds like a magical experience, and we’re glad you appreciated the quick food service.We truly value your feedback and look forward to welcoming you back for another amazing stay soon!Warm regards,Guest Relations Team
住宿方回覆: Dear Guest,Thank you for sharing your experience with us! We’re so glad to hear that you enjoyed the hotel’s environment, facilities, and food options. It’s great to know that the shuttle service to Ferrari and Warner Bros. added convenience to your stay.We appreciate your kind words and hope to welcome you back for another memorable visit!Best regards,Guest Relations Team
住宿方回覆: Dear Guest,Thank you for sharing your feedback with us. We’re sorry to hear about the issue with the kettle, but we’re glad our team could assist you promptly. Your comfort is our priority, and we appreciate your understanding.We’re happy to know that you enjoyed the theme park tickets and had a great time exploring the attractions. We also acknowledge your comments regarding the park facilities and will share them with the relevant teams.We hope to welcome you back for another enjoyable stay in the future!Best regards,Guest Relations Team