L’hôtel est une magnifique hacienda, très bien restaurée, les chambres (et la literie) sont confortables, quoiqu’un peu vides (car très grandes). Bons repas (très copieux), et superbe piscine. Un (très) gros bémol, surtout sensible à la piscine et dans la terrasse où se prennent les repas : omniprésence de moustiques et la présence de taons. Rien n’est fait pour les éloigner, et cela devient vite très pénible
翻譯
住宿方回覆: Chere Vadorarg: Merci d’avoir pris le temps de partager vos impressions sur votre séjour. Nous sommes ravis que vous ayez apprécié la beauté de notre Hacienda, le confort de nos chambres, la qualité des repas et notre piscine. Nous comprenons cependant votre remarque concernant la présence de moustiques et de taons, en particulier près de la piscine et de la terrasse. Nous vous assurons que nous prenons ce point très au sérieux et explorons activement des solutions pour améliorer l’expérience de nos invités tout en respectant l’environnement naturel qui nous entoure. Nous espérons avoir l’occasion de vous accueillir à nouveau et de vous offrir une expérience encore meilleure.
maria andrea h
入住於 2023 年 12 月
夫妻/情侶出遊
2.0/10
發布於 2024 年 1 月 15 日
Nos robaron en el cuarto, en cuanto nos dimos cuenta fuimos a recepción a explicar la situación y nos hicieron llenar una hoja con lo que había pasado diciéndonos que iban a tomar cartas en el asunto, llevamos más de una semana y su respuesta en pocas palabras “chin caray que pena” pésimo! No regresaría ni lo recomendaría, no puede ser que no estes seguro en un hotel así y ya me enteré de otra persona que igual le robaron ahí!
翻譯
住宿方回覆: Lamentamos profundamente escuchar sobre lo sucedido durante tu estancia. La seguridad y el bienestar de nuestros huéspedes son de suma importancia para nosotros, y lo que describes está muy lejos de los estándares que nos esforzamos por mantener. Agradecemos que nos hayas informado de inmediato, y estamos tomando muy en serio tu situación. Entendemos que nuestra respuesta hasta ahora no ha estado a la altura de tus expectativas, y sentimos mucho que te hayas sentido desatendido. Seguiremos investigando y tomando medidas para asegurar que situaciones como esta no vuelvan a ocurrir. Apreciamos tu feedback, aunque lamentamos mucho que haya sido en estas circunstancias. Esperamos poder corregir esto y recuperar tu confianza en el futuro.
MarcEngel68
入住於 2023 年 7 月
夫妻/情侶出遊
10/10
超棒
發布於 2023 年 8 月 20 日
Fantastisch relaxed hotel met uitstekende service. Sinds een paar maanden staat dit haciënda onder nieuw management. Enkele mindere reviews onderstaand herkennen wij in ieder geval niet. Kamers waren enorm ruim, zeer schoon, met alles erop en eraan. Personeel was zeer service gericht. Uitgebreide en prima kaart voor ontbijt, lunch en diner. Service aan zwembad uitstekend. Lekkere bedjes zowel in als uit de zon. Achter zwembad is de oude hacienda als een soort museumpje nog te zien met alle machines, werkplaats, wagons etc. Haciënda heeft ook een eigen kerk(je) waar toevallig een lokale dienst plaats vond toen wij er waren in het kader van asuncion-feest. Leuk om te zien allemaal. De haciënda staalt veel rust en luxe uit. Ook Clinton en Bush jr zijn hier geweest (leuke foto’s). Als je aankomt in dorpje vraag je je af of je wel goed zit. Maar eenmaal in haciënda is het verblijf bijzonder prettig. Wij hebben vanuit hier Uxmal bezocht. Is prima te doen 30-40 mins met de auto.
翻譯
住宿方回覆: Hartelijk dank voor je fantastische review! We zijn ontzettend blij te horen dat jullie een ontspannen en prettig verblijf hebben gehad bij ons. Het doet ons goed te weten dat het nieuwe management en team hun servicegerichtheid en toewijding hebben kunnen overbrengen. Het is geweldig om te horen dat jullie genoten hebben van de ruime en schone kamers, evenals de uitgebreide opties voor ontbijt, lunch en diner. Ook de service bij het zwembad is iets waar we trots op zijn, dus we zijn blij dat jullie dit hebben ervaren als uitstekend. De historische elementen van de haciënda, zoals de oude machines en het werkplaatsmuseum, bieden inderdaad een unieke blik in het verleden, en we zijn blij dat jullie ook de lokale kerk en de Asuncion-dienst hebben meegemaakt. Het is altijd bijzonder om zulke lokale tradities te kunnen zien. We hopen jullie in de toekomst opnieuw te mogen verwelkomen voor een even ontspannen en aangenaam verblijf. Bedankt voor het delen van jullie ervaring en voor de leuke herinneringen aan beroemde bezoekers zoals Clinton en Bush!
Stephanie B
入住於 2023 年 4 月
夫妻/情侶出遊
10/10
超棒
發布於 2023 年 5 月 21 日
Un lugar extraordinario, que te transporta en el tiempo y te hace sentir como en un sueño. Servicio maravilloso, cálido y profesional. Nos trataron increíble, con muchos detalles bonitos. Los jardines, la alberca, nuestra suite, todo fue de primera! Y la cama es una delicia, para dormir sin parar!
翻譯
住宿方回覆: ¡Muchísimas gracias por tu reseña tan encantadora! Nos alegra enormemente saber que tu experiencia en Hacienda San José fue tan mágica, y que te sentiste transportado en el tiempo. Nos llena de orgullo que el servicio cálido y profesional de nuestro equipo haya hecho que tu estancia fuera aún más especial, cuidando cada detalle para que te sintieras como en un sueño. Es fantástico saber que disfrutaste de los jardines, la alberca y tu suite, y que la comodidad de nuestra cama fue un verdadero deleite para el descanso. ¡Esperamos tener el placer de darte la bienvenida de nuevo muy pronto para otra experiencia inolvidable!
訪客用戶
入住於 2023 年 2 月
家庭出遊
6.0/10
發布於 2023 年 3 月 15 日
La alberca fría, tumbonas y muebles de alberca descuidados. Hotel en genera descuidado. Se ve muy poca supervisión. Cuartos muy sencillos y sin servicio de café en las mañanas. No hay gimnasio. Cancha de tenis deshabilitada. Buena comida en general.
翻譯
住宿方回覆: Estimado Rafael P, en nombre de nuestros asociados en Hacienda Temozon agradecemos vuestros comentarios y observaciones. Las mismas seran compartidas a nuestro equipo para continuar mejorando las experiencias de nuestros huespedes.
shogunturi
入住於 2024 年 11 月
夫妻/情侶出遊
10/10
超棒
發布於 2024 年 12 月 30 日
Prime Resort in an original Mexican Hacienda built originally about 400 years ago. The place was used to produce Sisal fibres of plants. The old machinery, including a steam engine, are still there to be seen during some free tours. Hotel rooms are first class, very high rooms, incredible spacy with warm interior out of an expensive country style design catalogue. Worth a longer stroll is the extensive garden around the property and the pool/SPA area which offers good views to the Hacienda’s buildings and the old Sisal production machines. The true burner, however, is the Restaurant which offers a good selection of local foods as good as it is only availabe in CDMX best restaurants. Also very positive are the motivated people working there.
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訪客用戶
入住於 2025 年 1 月
其他
8.0/10
很好
發布於 2025 年 2 月 9 日
This is an incredible hotel. It’s like real old school, Mexico. It’s probably the most authentic place we went to in Mexico. Really, really fantastic. But do avoid the rooms in the old stables as they look a bit dark. The pool is gorgeous and the location really interesting.
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訪客用戶
入住於 2025 年 1 月
好友出遊
10/10
超棒
發布於 2025 年 2 月 3 日
This place is so cool it's ridiculous. I'm never sure why there aren't more guests but having the staff working almost for yourself alone is part of the charm. The crazy thing about this particular one of the haciendas is that the food is also world class. Pro tip: don't miss the steam engine and note that the boiler is being lifted out of the old boiler room by the tree that grew under it. The boiler is so big that your mind might miss what it's really going on with it.
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訪客用戶
入住於 2025 年 1 月
其他
10/10
超棒
發布於 2025 年 2 月 2 日
Hacienda Temozón is a GEM and possibly one of the best hotels I've stayed at in Mexico. My wife and I spent one night here on a short visit from Mérida, using a free night certificate from my Chase IHG credit card. Upon arrival, we were warmly welcomed with cool towels and refreshing glasses of ice cold jamaica juice. The hacienda itself is incredible - beautiful colonial buildings that have been fully restored, a gorgeous swimming pool with shaded lounge areas, and stunning grounds. Our suite was luxurious, featuring a very comfortable king size bed, a spacious bathroom with shower and a separate tub, cable TV, a minibar, outdoor hot tub, and as an IHG platinum member we were provided with thoughtful touches of complimentary bottles of mineral water and a basket of fresh watermelon, cantaloupe, and chocolates. We also appreciated the high-quality soaps and bath products. After returning to our room from dinner, we were delighted to find a small surprise - slices of chocolate cake and a carafe of water, a nice touch that made our stay feel even more special. The food at the on-site restaurant was excellent, and the service was top notch. The hacienda is in the middle of nowhere. There isn’t much else to do in the immediate area, so bring a book, unplug, and prepare to relax.
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lmlmlm
入住於 2024 年 2 月
家庭出遊
10/10
超棒
發布於 2024 年 3 月 17 日
Stunning hacienda, beautiful grounds, huge rooms with great amenities but the staff team really make the experience perfect. Incredible service, friendly staff. There is so much to do at hacienda - bird watching, cenotes, walking trails, enormous pool, spa and relaxation. Highly recommend for peaceful nights and relaxing days. We visited on the tail end of our Merida trip.
翻譯
6/8
住宿方回覆: Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the beauty of our hacienda, the expansive grounds, and the amenities in our spacious rooms. It’s especially heartwarming to know that our staff contributed to making your experience exceptional – we truly believe they are what make Hacienda San José so special. We're glad you had the opportunity to explore all that we have to offer, from bird watching and cenotes to walking trails and relaxing by the pool and spa. It’s always great to hear when guests fully enjoy the peaceful and serene atmosphere we aim to provide. We hope to welcome you back soon for more peaceful nights and relaxing days. Thank you again for your kind recommendation!
agregorich84
入住於 2023 年 12 月
好友出遊
10/10
超棒
發布於 2024 年 1 月 25 日
Stunning hacienda about an hour south of merida. Room are very nice. Service is 1st class from staff. The only thing I would suggest. I stayed the previous night at the other ihg property hacienda santa rosa. The menus at the on site restaurant seem to be the same. Some variety would be nice if someone was staying for an extended amount of time. Either way the food was pretty good.
翻譯
住宿方回覆: Thank you so much for your kind review! We're delighted to hear that you enjoyed your stay and found the service to be first class. Our team takes great pride in providing a memorable experience for every guest. We appreciate your feedback regarding the menu variety between Hacienda San José and Hacienda Santa Rosa. Offering unique dining experiences at each property is something we continually strive for, and we will certainly take your suggestion into consideration for future improvements. We're glad to hear that the quality of the food met your expectations, and we hope to welcome you back for another stay in the future!
v_roniqued780
入住於 2023 年 11 月
獨自出遊
8.0/10
很好
發布於 2023 年 12 月 28 日
The hacienda is located in a small village, it takes some driving to reach it from Merida (close to one hour). It’s a beautiful place, very well maintained and very much what you would expect when you think of a Mexican hacienda. Service is efficient and friendly. Unfortunately the rooms can be dark as they are located in old buildings that were not meant to become a hotel, and it is sligthly disappointing given the price. Overall, it’s a beautiful place, but too expensive given the remote location and the rooms being rather dark. The restaurant is good and not too expensive, which is important since there is no other place where to eat in the village. There’s also a beautiful swimming pool, very pleasant. There’s unfortunately not much to do/see around, apart from some cenotes, and Merida is almost a one hour drive.
翻譯
住宿方回覆: Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed the beauty and charm of our hacienda, as well as the friendly and efficient service. We strive to maintain the historical essence of the property, and it’s wonderful to know that it aligned with your vision of a traditional Mexican hacienda. We appreciate your feedback regarding the rooms. Being located in historic buildings, some rooms may indeed feel darker, and we understand how this could affect your overall experience, especially given the remote location. Your comments are valuable as we continuously work on enhancing guest comfort. We’re happy to hear that you enjoyed the restaurant and found the prices reasonable, especially given the limited dining options in the village. The swimming pool is definitely a highlight, and we’re glad you had a pleasant time there as well. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future.
訪客用戶
入住於 2023 年 5 月
家庭出遊
10/10
超棒
發布於 2023 年 6 月 1 日
We ate lunch here after visiting Uxmal in the morning and before going to the Mucuyche cenotes at the recommendation of a friend from Merida. That was a great day! We were the only ones in the restaurant when we visited in late May and had a great lunch in a beautiful setting on the veranda with a view of the pool. Definitely felt like we had stepped back in time with surroundings. Excellent food.
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訪客用戶
入住於 2023 年 2 月
其他
6.0/10
發布於 2023 年 3 月 21 日
Hacienda is beautiful. It is grandiose, and relaxing. You will hear the birds chirping as you eat your quiet breakfast overlooking the large pool, and feel serene. Food in the restaurant was great - the servers were very kind and always aiming to please. I had overlooked the negative reviews when we booked thinking people were just being picky, but now that we went feel it’s worth stating that there really isn’t much to do here. We did 2 days, one of which we mostly spent at Chichen Itza (2 hours+ driving each way) and that was plenty. Other than that, there’s a pool, and a massage (not a full spa), or you can go for a walk on a poorly kept trail. The hacienda could use a little love to maintain the grounds a bit better. Theres a beaten down tennis court that isn’t usable, the walking trails need some work, the spa could offer some actual facilities, and the pool finish needs a face lift. Lastly - we did the presidential suite which was beautiful. But, the loud bird sqwaking throughout the night on that side of the hotel made it difficult to sleep. The beds are so comfy but we barely slept from the noise. The shower was also WAY too hard on pressure. Neither of us took a comfortable basic shower here. Impossible without feeling like you’re being hit by a paintball gun in sensitive areas while you’re trying to soap up! The private pool was also very unkept and cold (and almost dangerous with the rocks and stairs you have to take to get there) and we preferred the larger pool. This is the perfect place for someone who’s trying to find a quiet place to write a book, or read, or get work done, or simply be contemplative. However, if you can’t do that for more than a certain # of days without going nuts, then plan your stay accordingly. Two days here and moving to downtown Merida for the rest of our week was the perfect balance for us.
翻譯
住宿方回覆: Dear mmgallo1, on behalf of our associates at Hacienda Temozon we thank you for your stay and your feedback that will help us on our continuing improvement. I am sorry your stay did not result as expected. Thank you again for your notes and observations and we hope to welcome you again at Hacienda Temozon in the future
訪客用戶
入住於 2023 年 2 月
其他
10/10
超棒
發布於 2023 年 3 月 20 日
Great place to visit. Remote, relaxing, and staff is friendly, and full of smiles. The property is clean, and well kept. Visit the straw factory on property to take you back 300 years. Very peaceful and relaxing. We will be going back. Restaurant has great food also. With Yucatan ingredients.