菲拉赫民宿

這很容易是我住過的最舒適的房間之一。我不確定位置,因爲它不是最漂亮的,但我很舒服,這無關緊要。步行15分鐘(帶行李)到火車站,大約也進入了市中心。接待處的人很可愛。有火車罷工,我問我們是否可以再呆一天,她對此非常有幫助。房間真的很乾淨,牀很舒服。淋浴效果很好,有熱水,水壓很好。有空間掛外套和東西。我發現室溫很棒,雲消失時,我們有可愛的山景。太安靜了。真的很喜歡這家酒店,會推薦。附近還有兩個超市。超值!

Hotel City was convenient. We arrived by Flixbus and we just had to cross the street. Everything was fine. The reception was busy but staff were helpful. Breakfast was good but very busy. If you go to Villach be sure to reserve a restaurant! We arrived late on a Saturday and several restaurants were full. On Sundays many places are closed. We went to Landskron castle and it was nice. But we had to take a taxi because buses were not running on Sundays. Very convenient for the bike trail

錯過了火車後,我們在莫塞爾酒店住了一晚。抵達時,我們受到了最友善和樂於助人的接待員的歡迎,他們多走了一英里,以確保我們得到所需的確切住宿。我們定了一間家庭房,房間很大,一塵不染,乾淨舒適安靜,保證了晚上睡個好覺。位置也完美,就在火車站和老城區中心之間。我們完全推薦這次住宿,一定會再來探索美麗的週邊地區。

The positives: room was clean, breakfast is excellent, staff is friendly, free WIFI, nice outdoor seating area. The negatives: horrible location right on a busy highway that creates noise and bad air quality. Staff is not well trained - they sent us to a lunch restaurant that is only open for dinner (good concierge would check online first). The website information is inaccurate. One is supposed to get a welcome drink at the bar - but this is not available. Worse, the website says the front desk is staffed until 11 but when we checked in we were told they would be shutting down at 10. Our colleagues had a car breakdown issue and the front desk blithely informed us that we would have to stay awake and let our colleagues in whenever they arrived. Really? The paying guests have to take over the front desk duties? Especially for a hotel on a highway that caters to business travelers, there needs to be a Plan B for those who unexpectedly arrive late.

I will not go into detail about the service, location, or whatever, but I will specifically target the room, because this is not worth an IGH standard. I booked this hotel, because I needed to have surgery in Villach and had to be at the hospital very early in the morning and therefore got myself a room. I will be honest, I took the cheapest room, which was the ”Cozy” and still was 135€ per night for me. When I arrived at my room, I couldn't believe my eyes, it was an adapted conference room, with a pull-up bed. One could clearly see the ”walls” that could be put away and the beamer overhead for presentations. I was just shocked. I will admit, I could have gone back to the front desk to ask them to change the room, but I was kind of nervous and tired, so I didn't do that. And it seems that the hotel was pretty much booked, so I didn't have high hopes for another room... Anyway, apart from this very weird room, also the cleanliness was questionable, the coffee mugs were already covered in dust, the spoons were brown, from past use? As I had to get up very early anyway I didn't mind the preparing of the conference room next door, which involved vaccuming and loud phone calls. If I would have been here for leisure and wanted to get a good sleep in, that would not have been the correct adress. I did tell the hotel about my bad experience and asked them to clarify. Basically they told me that it was my own fault, as I booked the cozy room and that they are indeed cheaper. After consulting the website, one cannot identify on the pictures that the ”cozy” rooms appear to be conference rooms, that can be reused as rooms when needed and have a pull-out-bed. Additionally the ”normal” rooms were just 10€ more expensive, and appear to be nice at least looking at the pics. They did offer me a 10% discount for my next stay. I gladly decline that. Therefore for all others: If you decide to stay at the Voco don't take the Cozy rooms, especially not for that price, its a scam. An IHG hotel should at least have the decency to not sell those ”things” as rooms and certainly not at this price ...