The hotel staff were very friendly and welcoming. They accommodated us well and assisted us with anything we needed. The hotel facilities and rooms were okay. For $70/night including taxes, we were expecting a better-kept room and area. The lobby was honestly one of the nicest parts of the hotel. The pool and gym were maintained but looked old. The room was also very dated and there was rust and grim on the metal taps and drains and the pain jobs were visible on the walls and hallways. Some of the furniture was breaking or bending. The beds were very comfortable and the blackout drapes were perfect. The staff accommodated us with a late checkout and an additional night when we extended our stay.
Disappointing Experience with the In-House Nightclub
Overall, my stay at this hotel was good, but my experience with their in-house nightclub left a lot to be desired. When I tried to enter, I was abruptly informed that it was ”couples only”—a policy that was not mentioned anywhere on their website when I booked. If the nightclub is advertised as part of the hotel’s amenities, it should be clearly stated that solo male travelers are not welcome.
To make matters worse, the staff at the entrance were extremely rude. They asked me to move aside so a couple—who weren’t even hotel guests—could enter, while simultaneously demanding an absurd 10,000 INR entry fee from me. I’ve been to some of the top clubs around the world and have never paid even half that amount for entry.
When I raised my concerns with the front desk, the response was dismissive. One of the staff members simply said, ”Stags are not allowed.” I found the term both unprofessional and unnecessary. This lack of hospitality and fairness was disappointing enough that I’ve advised my friends—who had upcoming reservations—to cancel their stay.
If you're looking for a more premium and welcoming experience, I’d strongly recommend Leela Palace instead.
VVictorYetiDisappointing Experience with the In-House Nightclub
Overall, my stay at this hotel was good, but my experience with their in-house nightclub left a lot to be desired. When I tried to enter, I was abruptly informed that it was ”couples only”—a policy that was not mentioned anywhere on their website when I booked. If the nightclub is advertised as part of the hotel’s amenities, it should be clearly stated that solo male travelers are not welcome.
To make matters worse, the staff at the entrance were extremely rude. They asked me to move aside so a couple—who weren’t even hotel guests—could enter, while simultaneously demanding an absurd 10,000 INR entry fee from me. I’ve been to some of the top clubs around the world and have never paid even half that amount for entry.
When I raised my concerns with the front desk, the response was dismissive. One of the staff members simply said, ”Stags are not allowed.” I found the term both unprofessional and unnecessary. This lack of hospitality and fairness was disappointing enough that I’ve advised my friends—who had upcoming reservations—to cancel their stay.
If you're looking for a more premium and welcoming experience, I’d strongly recommend Leela Palace instead.
TTakanobiDie Lage des Hotels war für meine Bedürfnisse gut. Es gibt zwei bis drei schöne Cafés in der Umgebung und zu Sehenswürdigkeiten konnte *** sich ein Taxi nehmen und war in 10-15 Minuten dort. Das Personal war freundlich und zuvorkommend. Das Frühstück war sehr umfangreich. Zum Flughafen sollten *** bis zu 45 Minuten einplanen.
RRaj23The hotel staffs are exceptionally helpful and courteous, from bell service and the front desk to room service and restaurant staff, all dedicated to meeting your expectations. Despite the slightly aged hotel rooms, the excellent customer service compensates for it. A warm and pleasant experience.
CCHW0101Just stayed overnight in this hotel. The location is very close to the airport so perfect for travellers who need to take flights. Hotel room is a bit small but overall quite clean. Breakfast is not included in my room. Breakfast quality is decent.
訪訪客用戶We enjoyed the ITC amenities, service and food. Special mention to Monica who brought us for the Chola walk within ITC and impressed us about Chola history significance and the effect and impact it had on the structure and foundation of the ITC Hotel, Chennai.
CChienFengThe overall feeling of staying here is very clean, the environment is clean, and the service staff is friendly.
Counter Service R A JASH The service is friendly and attentive.
Well worth staying again.