金奈皇家艾美飯店

Le Royal Meridien has been very disappointing, to say the least. I asked for a non-smoking room and when I checked in, it smelt of cigarette smoke. The loud noise of the elevator kept me up. I called the guest services twice to ask for help, and when there was no response, I had to go down to the lobby past midnight and complain. They assigned me a different room. The rooms are dirty, carpets are not probably not vacuumed frequently. The drapes and curtains are filthy. There were other minor issues such as a broken kettle, lamps not working properly, iffy wifi… minor irritants, but one doesn’t expect this level of shoddiness from a star hotel. I am very disappointed and I don’t think I will be returning here in the near future.

My wife and I stayed there for 3-days in mid July, overall stay was good and pleasant and we take this opportunity to thank Mr Ramar (Manager @ Cilantro) who was not only polite and professional, he went the extra mile to help us out in a complex situation that arose on our 1st day. A well deserved PAT for Mr Ramar in exhibiting his professionalism But I cant say the same for the Travel Manager Mr Balaji who vehemently refused and not even seeking any other avenues or alternatives to assist us, totally no empathy shown at all bearing the fact that we being tourists cant access to all your facilities This we consider a major setback as its reflects horrid customer service

Very Poor Customer service with discrimination in handling people based on their look. We booked King size Room but given 2 single bed joined together initially with badly cleaned room . Getting frustrated after see the room… complained to reception & then they changed room in the night but again shower is not working. Around 12:30 in the night fixed the issues…. Even towels are not placed enough for the people, again requested & then provided. My frien also stayed in the same condition 2 days before, so after we complained then they changed his room also… Really frustrated how badly they managed room & service people . Last 2 days they didn’t even placed hand towel too… TV is not working… Totally bad stay . They told king size bed will be like this single bed joined together , seems they think that we looks like never stayed in any hotel before. People who comes from abroad hv this bad experience means, if any one come from local then they hv to believe what they said. They have to learn from Countries like China what is service means…. We travelled many countries, Even 3 star hotels hv very good service in other countries…. Anyway except hotel we enjoyed the Chennai trip. Really they hv to improve the service and also don’t think that people don’t know anything & need to believe what they said.  Don’t allot bad rooms / don’t do poor service based people’s look. Never expect these kind of discrimination in service in hotel. Next India visit, need to think about other hotel for stay to hv complete enjoyment 😊

Breakfast service was worst for my experiens. Because I don't have enough time so I requseted staff to give me cup of caffee to go. But staff said no, although I requested again, he just said I confirm with manager but never came answer. I never go.

The breakfast was excellent, as well as the services that the staffs had provided. However, the hotel aged, so some of the facilities in the room are malfunctional.

Rooms are very old but lobby is good and very nice selection of Indian restaurants.