在英國大倫敦，設有SPA的飯店

房間還可以，總體入住感覺還不錯。説説設施：應該要更新了，電梯一直壞，衹有一個電梯工作，很不便利，等候的時間很長。衞生：每天都清潔，還不錯哦。環境：市中心超級繁華的地段，給5分，大堂的鮮花非常漂亮，還有無論到哪都是非常方便的。

After I made booking via trip.com for 8 nights, I sent a request to hotel for two single beds instead of one king double bed in my room and also my room to be facing the river, not the back alley of the hotel. I did not receive any response/reply from the hotel until I arrived at the hotel for check-in. The staff at the check-in desk (Ms. Kalyani) told me that there is no room with two single beds available and the only rooms available are with one king size double bed + the room is facing back alley. She said the rooms facing river will cost more as they are premium rooms and if I want I will have to pay GBP35.00 more per night for 8 nights. She kept insisting that hotel staff replied to me via email/call or message that there is no room with two single beds available and facing river side. I told her several times that I have not received any message or call or email from anyone regarding this. She kept arguing and she was joined by more staff who also kept arguing. I told her that it is not acceptable that after I have made the full payment in advance, now you are telling me that you cannot give me a nice room. If I cancel at the day or check-in at hotel, I loose a significant amount of money. So, I am left with no choice but to accept whatever room is offered to me. After an hour of unreasonable arguments by the hotel staff (mainly Ms. Kalyani), I was shown a decent room facing river with a king size double bed. I specifically requested for two single beds but I was left with no choice but accept it because of the full payment in advance. This is something which trip.com and the hotel management must look into. Because if your hotel has made an agreement with trip.com to accept guests coming via trip.com, then it is the hotel's responsibility to make sure that guests requests are replied/responded on time. You cannot simply blame it on guests and ask them to check with trip.com. You are accepting bookings via several online booking agents including trip.com. It is your responsibility to check and confirm to guests any requests coming through online booking agents. Simply pushing it on guests and asking them to check with trip.com is not acceptable and this must change. In the end, Ms Kalyani (the staff at the check-in counter) stopped arguing and trying to prove her point that they are right. I have stayed in this hotel before for 4 nights and it was a good experience but this time it was not good. Although, Ms Kalyani tried to compensate me with a free breakfast voucher for two, for one day, it was not a good experience overall. The staff on the front desk in day shift and night shift are mostly very arrogant and ill mannered. They are probably paid low wages and no training provided to them to smile and be polite to guests. Mostly the flat face and rude replies with arrogance. I think the hotel management must look into replacing the Managers in day shift and night shift and also the should consider hiring people with good attitude and provide them proper training. This is not a good hotel to stay for long term, I will not recommend to anyone to stay in this hotel more than one day.

窗外就是肯辛頓花園，景色很棒。 門口就是公交站，兩邊走幾分鐘各有一個地鐵站，打車時門僮會積極跑去路邊幫忙叫車。 房間每天打掃，房間面積大，如果需要會多送幾瓶水。 禮賓服務到位，幫我耐心預訂了兩家米其林餐廳。 早餐價格略貴；保潔人員敲門後會立馬開門，讓人尷尬。

服務：這個酒店給到夯！！！讓我的倫敦行住的很安心 提前到幫忙寄存行李後就步行到倫敦塔橋 工作人員很耐心很友好 酒店提供的茶歇餅乾好好吃！ 環境：住的環境很好 很衞生很安靜不嘈雜 每天都會打掃房間 最想説就是！我們住的前台工作人員真的超nice 路不確定去諮詢都很耐心講解 周圍交通便利無論公車地鐵都能到 甚至對於倫敦來説 步行1h都是正常

酒店位置很好，離London tower很近，我們在check in排隊的時候就有waiter問你是否需要白葡萄酒，悉心準備的乾白很不錯！等候區有大沙發，有檸檬水，可小憩💤。房間真的超預期，很大，很舒適，還準備了拖鞋，比定的市區其他知名品牌及旗下酒店整體感覺好了不少！自帶充電寶忘記在等候區了，下來沒找到，詢問了前台美女，他們給撿到放起來了，很是感謝！btw，早餐也很棒！

地理位置優越，很容易找到。步行即可到達許多商店和韋斯特菲爾德購物中心。搭乘地鐵/巴士即可輕鬆前往市中心（謝潑德布希市場站、謝潑德布什站）。 大廳寬敞明亮，裝潢精美，員工熱情周到。早餐還可以。 我預訂的是單間公寓，價格更高，因為據說空間更大，但感覺和其他房間差不多，而且佈局有點奇怪。 （我們預訂了多個房間） 總的來說，我們住得很愉快 :)

非常非常推薦， 看演出很方便。酒店前台服務好， 房間很大，整體非常乾淨，吧枱有膠囊咖啡機和熱水壺，冰箱裏也裝滿飲料和酒，浴室淋浴浴缸分離，衞浴設施非常棒，洗護用品都來自B yre do，洗護髮產品很好用。 房間整面落地窗外就是美美的泰晤士河，無論白天晚上景色都非常美，拍照很好看。 酒店可以快捷退房，入住時的100磅按金會扣除房間消費退回卡里

這是我旅行經驗中最棒的飯店，裝潢品味一流。飯店各處都點綴著畫作、室內植物和其他精緻的小物。 早餐美味可口，早餐時段的服務人員也非常熱情周到。千萬不要錯過泰晤士河畔的街區，沿著河岸漫步，可以欣賞到金絲雀碼頭摩天大樓的壯麗景色。 ——午夜前可能會有點吵鬧。

首先是屋頂露台，如果您想使用，請務必在預訂前確認是否可用。整個週末露台都被預訂用於私人活動，所以我沒能欣賞到我最初選擇這家酒店就是為了在倫敦天際線上享用晚餐的美景。非常令人失望，而且酒店的應用程式和網站上都沒有明確說明這一點。另外，我預訂的是高級特大床房，結果卻被安排到一間無障礙客房，房間裡有髒兮兮的黃色浴簾和骯髒的淋浴座椅（如果真的有殘疾人需要這間房怎麼辦……？！）。臥室地板上還有明顯的麵包屑。電視遙控器壞了，換台時電視畫面會卡頓，嘗試在電視上連接手機/Netflix時也總是顯示錯誤訊息。檯燈壞了，我一打開它就散架了，電線裸露在外，所以我只好拔掉了插頭。大廳裡的「小商店」一罐可樂竟然要3.90英鎊，簡直離譜。辦理入住時排起了長隊，而且工作人員也沒有很好地安排排隊等候的位置。門口的那個傢伙是我整個週末遇到的最不耐煩的人，我到的時候他一臉不高興，離開的時候也是。外面的庭院完全可以加蓋，方便吸煙者或想在外面坐著的人，也方便在我的房間、酒店和水療中心之間走動，避免被雨淋。很多人穿著浴袍直接從水療中心走進餐廳，感覺有點怪。我喜歡餐廳的食物，服務生也很友善，尤其是凱瑟琳。她甜美的個性和體貼周到的服務讓我的住宿體驗更加愉快。可惜的是，考慮到價格和其他選擇，我對這家酒店並不滿意。雖然它位於市中心，對遊客來說很方便，但我畢竟是倫敦人，這次回倫敦參加婚禮，所以對這家酒店非常失望。我還覺得泳池、三溫暖等等設施對於飯店的規模來說太小了。飯店很快就變得非常擁擠，男人們大聲喧嘩，還有情侶在熱水浴缸裡。很遺憾，這並沒有讓我感到放鬆。我還會再使用Trip，但不會再預訂這家飯店了。幸運的是，Trip幫我解決了飯店的問題，並退還了我一部分房費。

位置超好，到T5客運大樓不行5分鐘。設施不錯，隔音很棒，即使挨着機場，也幾乎聽不到飛機起降的聲音。服務不錯，早餐品種算多的，而且開始早餐時間比較早5:30，對出行換乘的人簡直太友好了