Aamittra我們一家三口(兩個大人和一個孩子)在墨爾本短暫逗留期間入住Arrow on Swanston酒店的1003房間。飯店地理位置優越,可直達Swanston街的電車站和附近餐廳,步行即可到達女兒在Scape Swanston的學生公寓。房間雖小但功能齊全,配備設備齊全的小廚房,適合烹飪簡單的餐點。雖然空間有限,但入住時房間很乾淨,床還算舒適。
然而,客房清潔服務每四天才安排一次,我們不得不反覆要求打掃房間。毛巾和盥洗用品不會自動補充,需要親自到前台領取。電梯服務也令人失望——飯店只有兩部客梯,而且經常來得慢,垃圾桶也多次與客人共用同一部電梯,體驗非常糟糕。飯店提供的沙發床適合短期入住,但可能不適合長期居住。暖氣運作良好,在寒冷的夜晚尤其令人欣慰,小廚房也配備了基本但實用的設施。前台工作人員通常都很有禮貌,樂於助人。不過,房間和一些公共區域看起來有些陳舊,需要翻新。總的來說,考慮到服務和維護水平,這家酒店的價格略高,但它位置便利,滿足了我們家庭短期住宿的基本需求。
訪訪客用戶Not recommended for those who value their personal data security and privacy.
Not recommended for internati9nal travellers who may not have enough charge on their phones to complete 3 forms, then download and set up an app that requires constant internet and Bluetooth connections.
Booking required multiple insecure methods of sharing credit card details and identification documents along with 2 forms to fill out with personal details and an app to download in order to gain access to the Building entrance, Elevator, and Apartment.
None of this information was given to me prior to booking. I would not have stayed here if I had known the extent of insecure transmission of personal information and amount of admin and work required just to check in and stay one night. I work in this space and know the risks. Management is putting guests personal data at risks with the excessive documentation requests.
FYI, requiring someone to send credit card PICTURES and ID pictures over email is completely insecure. This is bizarrely at odds with the excessive security to get into the building.
The constant need to carry your phone everywhere or you'd be locked of the apartment or even the whole building was extremely stressful.
In terms of the actual room, once I got in, the bed, kitchen, lounge and floors were clean but the toilet had not been cleaned in a long time. This was not nice. You could see parts under the rim had not been cleaned in years. Toilet had also been recently used and not flushed properly upon arrival. I did not take photos of any of this, it was too gross.
I ended up buying paper cups as the glasses/cups as those supplied were not clean, tried to take a picture but it's hard to see. They were covered in fingerprints and fibres of some kind.
The view was nice and loungeroom was great, study nook was extremely handy for remote work. Balcony tiles are moving and could be a tripping hazard. Laundry was well equipped but did not have time to use it.