We missed the furry that we have to ship. Then we have arrived at the hotel past midnight the hotel accommodated us by dropping the key in front of the reservation there for us thank you so much.
Our stay was lovely. We liked the novel idea of staying in someplace that is technically a castle. The room was nice and clean and the bathroom was spacious and very clean. They didn't offer the info to us when we arrived, but we ended up walking ourselves around the hotel and found the reception desk person giving another couple a tour of the hotel and telling them the history -- I'd have been disappointed to have missed this, but I'm glad we got the info regardless that it wasn't offered to us. Had dinner and drinks in the Green Lady Lounge which was nice and had good food.
訪訪客用戶The hotel is looking and feeling very tired and dated and in serious need of upgrading. They’re charging 2025 prices for 1980 standard services. They clearly cater for bus tours and large parties which are not there to appreciate where they are and their surroundings. There was serious problem with running hot water in the room as well as in the showers in the spa. I overheard many guests complaining about no hot water in their rooms at reception.
Breakfast was very disappointing, they offer a continental selection of one type of cold meat and one type of sliced cheese with pan loaf bread! Fort William boasts artisan bakery’s so no excuse there. During breakfast very loud 80s movie themed music is blaring, the dining room is so big there’s practically a speaker above every second table. When asked to turn it down we were met with a standard reply, “I was just asked to turn it up”. Totally unbelievable. Due to the large parties tables are not cleared fast enough nor cleaned, we had to clean and set our own table before we could eat and this is where we were directed to sit. Waiting staff are clearly not trained nor directed appropriately for a hotel boasting a high standard. We were not encouraged to dine in the hotel at all.
The exterior of the building is not only showing signs of disrepair but is also very dirty. They are missing the B in the main signage and is the first thing you see on arrival.
Positives: the room was clean although all views from most rooms do not look out onto anything nice. Temperature of the pool, steam room and jacuzzi excellent. The lounge bar appeared to have the best atmosphere and felt like a highland hotel.
Would I recommend this hotel? Definitely not!
Would I stay there again? Definitely not!