I was very happy with the room and it's facilities. I really liked that the safe had a key rather than the key pad which I can never work.
I was more than happy with the level of service provided. On my first night I asked reception what plugs were used in the rooms and I was loaned an adapter plug. This was greatly appreciated as I didn't have the correct plug. Also, when I asked for help to call a taxi the night before, at reception, a note was left for the morning reception to call a taxi. True to his word a taxi was called and as stated the taxi arrived within 5 mins.
All in all I was very happy with my hotel room, the staff and the location which was very close, to the beach, shops, bars and restaurants.
I will definitely return to Rimini and the Royal Plaza.
Service is great and receptionist spoke great English. Room is fine except that ventilation needs improvement.
Location is great with the hotel located near the main streets and of course the beach itself.
FfanWe are business travelers and our clients stay this hotel many times . It a standard 4 stars hotel , clean , staff and environment are good .
Unfortunately this time had a bad experience on it .
Never happened in this 4 star hotel .
The staff given the room key and well check-in for our clients at Italy time 9:00pm , Once they entranced into the room . The room was occupied. We immediately run to the front desk , the stafff use 1 hour to handle the case and said not available the triple room .
We didn’t said we must the triple room , we are 2 persons
At least settled down for us at night time . She use 1 hour slowly motion to handle the case . And said we have 2 single room for us but need extra EURO20/per room means extra total EUR 40 more . At that moment we only accepted because at night 10pm . We never see this non professional skill on any star hotel . We are happy on their management. They want to understand what happened on their staff . Management will to listen and known what are the mistakes on their staff . Thank you for their management officers.