Great location in the heart of the city. Staff were very warm, welcoming, friendly and helpful. The room itself was clean but just very dated and tired looking.
Unglaublich freundlich. Sehr gutes Frühstück. Öffentlicher Parkplatz keine 3 Min Fußweg entfernt. Über Nacht auch kostenfrei.
Das Hotel ist etwas in die Jahre gekommen und hat dadurch auch einen gewissen Charme. Leider etwas hellhörig, bei dem Preis aber auch ok.
The hotel promotes itself as Dog friendly but it only accommodated dogs in the annex bedroom. Dogs are not allowed in any part of the main hotel reception, dining area etc so it’s not really a dog friendly hotel. As owners our movements were restricted as it wasn’t appropriate to leave our dog in an unfamiliar location unsupervised as he became very distressed. Dog friendly hotels usually allow owners to bring dogs into reception areas and dining areas. If I knew this was not possible I would never have booked. On a positive note the young man Rory working in the dining room gave a great standard of service, listened to our concerns and couldn’t be anymore attentive. It is important to highlight this and obvious how hard he was working whilst we where there😀 please note the photo uploaded was taken in another local dog friendly hotel ‘Mckays’ which did actually allow dogs in the bar and communal areas as it should be.
RRosemary CameronThe hotel promotes itself as Dog friendly but it only accommodated dogs in the annex bedroom. Dogs are not allowed in any part of the main hotel reception, dining area etc so it’s not really a dog friendly hotel. As owners our movements were restricted as it wasn’t appropriate to leave our dog in an unfamiliar location unsupervised as he became very distressed. Dog friendly hotels usually allow owners to bring dogs into reception areas and dining areas. If I knew this was not possible I would never have booked. On a positive note the young man Rory working in the dining room gave a great standard of service, listened to our concerns and couldn’t be anymore attentive. It is important to highlight this and obvious how hard he was working whilst we where there😀 please note the photo uploaded was taken in another local dog friendly hotel ‘Mckays’ which did actually allow dogs in the bar and communal areas as it should be.
訪訪客
Ratings for all except service based on website. rating on SERVICE based on experience
for reasons entirely out of my control, I had to cancel my stay 24hrs beforehand. I called to let them know. I advised I had to cancel and the reply was (word for word)
” ok , that's still chargeable”. NO ' I'm sorry to hear that' NO ”maybe we can find another date so you don't lose your money”... no ' we can't refund you but do you want a credit on account'.
if I'd have phoned 12 hours earlier my money would have been refunded or I could have amended my booking.
the blame was put on TRIP as I was told ' you booked through them and they wont help you.
So I'll be avoiding this place when I go up for my trip, and I'd advise others to avoid places with staff as uninterested as here.