Franchesca
2023 年 11 月 7 日
It's quite unfortunate that I'll have to write this as I do enjoy staying and dining at this hotel. I've been here 4 times before without issue. On this occasion, however, I had my visiting family stay at this hotel for the weekend, and unfortunately, the sweater portion of her Adidas set went missing after the hotel's cleaners came to clean the room on Sunday morning. It is quite odd as the pant portion remained, and only one bed was fixed and the other remained unkempt. We looked everywhere in the room, including removing the pillowcases in our desperation to locate the sweater. We found a small cockroach inside of the pillowcase instead. I mean, I was quite stunned as literally I've stayed here several times and due to the reliability of comfort and safety of this place, I put my family there. I was very unhappy that the sweater was taken as it was a recently purchased outfit that my cousin wore the day before. I understand that the weather is cold now in DC, but whoever cleaned the room shouldn't be touching people's belongings. The sweater was folded and placed on the table. There was no reason for it to be removed from the room especially as laundry service was not requested. The matter was never rectified as the sweater was not found. I'm truly disappointed and very much embarrassed as I gave the hotel great reviews before.
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