雪梨香格里拉的評論

住宿方回覆: Dear Tim,感謝您選擇入住悉尼香格里拉酒店，並給予我們如此正面的評價。 酒店位置的確鄰近許多觀光熱點，也是許多遊客首選原因之一。 我們也致力維護酒店環境品質，讓客人有優質的住宿體驗。 我們誠摯期待您的再訪。Kind regards, Angela Kwek, Executive Assistant to the General Manager

住宿方回覆: Dear Sally Tiutiu,感謝您選擇入住悉尼香格里拉酒店，並抽空分享您的入住體驗。我們酒店位於較高的地勢，因此能夠欣賞到悉尼港的迷人景色。若您搭乘公共交通，建議選擇Wynyard站出入，相較於Circular Quay站，路線更為平緩，能減少上下坡的負擔，特別是攜帶行李時會更為輕鬆。關於您提到退房時使用現金按金可能需等待的情況，我們深表歉意，並將持續優化流程，以提升效率和賓客體驗。誠摯期待未來有機會再次為您服務，帶來更順暢愉快的入住感受！Kind regards, Angela Kwek, Executive Assistant to the General Manager

住宿方回覆: Thank you for the fantastic review and for sharing such a beautiful itinerary — what a brilliant way to experience Sydney’s coastline. We are so pleased you enjoyed your stay with us and that breakfast stood out, especially the fresh fruit and attentive service from our colleagues.It sounds like you made the most of your time in the city and we hope to welcome you back again soon for another memorable visit.Kind regards,Rob Weeden, Area General Manager

住宿方回覆: Thank you for sharing your feedback. I am sorry to hear that your experience did not meet expectations, particularly with the breakfast variety and the hill leading up to the hotel. While Café Mix offers over 130 items and is popular with many of our guests, we understand that a longer stay calls for more variety, and we appreciate your comments as we continue to refine our offerings.Our elevated position does come with a bit of a climb, but it is also what gives us those breathtaking views over Sydney Harbour, The Rocks and Circular Quay. That said, we understand it may not suit everyone and we regret it caused discomfort during your visit.Thank you again for your feedback — we take it seriously and are sorry we did not leave you with a more favourable impression this time.Kind regards,Rob Weeden, Area General Manager

住宿方回覆: Dear XiaoshumiaoThank you for your kind review and recommendation! We are delighted to hear that you enjoyed the Horizon Club benefits, including afternoon tea and evening drinks. The Horizon Club Lounge on level 30 we agree truly offers a spectacular setting to take in Sydney’s iconic landmarks. It is also great to know you found the guestroom spacious and the service excellent. We hope to welcome you back for another wonderful stay. Kind regards, Rob Weeden, Area General Manager

住宿方回覆: Thank you for sharing your experience. We regret that your initial check-in did not meet expectations and that you felt the service was not as welcoming as it should have been. It is, however, great to hear that another colleague was able to assist in securing a room that better suited your needs and followed up to ensure you were happy. Guest satisfaction is very important to us, and we take your concerns seriously. If you would like to provide more details, please feel free to reach out directly so we can address this further. We appreciate your feedback and hope to welcome you back for a much-improved experience. Kind regards, Rob Weeden, Area General Manager

住宿方回覆: Dear Guest,Thank you for your review and for staying with us. We are pleased you enjoyed our location near the pier and the Opera House, as well as the bar downstairs — always a great spot to relax.While our style reflects a more classic Australian design, everything is carefully maintained and regularly refreshed. We appreciate your comments and hope to welcome you back again soon.Kind regards,Rob Weeden, Area General Manager

住宿方回覆: Thank you for your thoughtful review. We are glad you found the room spacious, the food delicious and the location convenient for exploring Sydney’s highlights. Great to know you felt your stay was worth it overall.Appreciate your feedback on the bed and breakfast experience — it can get busy during peak times and we will look at how we can improve seating comfort. We hope to welcome you back again soon.Kind regards,Rob Weeden, Area General Manager

住宿方回覆: 親愛的客人，很遺憾您的入住體驗未能達到您的預期。您的經驗絕對不能反映出雪梨香格里拉飯店所追求的高標準。 很遺憾您的房間分配和景觀與您的設想不符。雖然我們會盡力滿足您的偏好，但可用性有時會限制我們在抵達時進行更改的能力。對於您入住期間客房服務多次打擾，我還深表歉意。這不是我們想要提供的無縫服務，我將與團隊一起解決您的擔憂，以確保更好的協調並尊重客人的隱私。 至於位置，雖然我們位於較高的位置，可以欣賞到悉尼港的壯麗景色，但我知道步行回去可能不適合所有客人。我們非常感謝您的回饋，並會認真對待，並繼續改善賓客體驗。 我很遺憾我們在您入住期間沒有機會改善您的住宿體驗，我希望您能考慮將來再次光臨我們，以獲得更好的體驗。 謹致問候，Rob ****en 區域總經理

住宿方回覆: Dear Yeyihong,感謝您選擇入住悉尼香格里拉酒店，並分享您的寶貴回饋。很高興得知您滿意我們的地理位置、設施及服務。誠摯期待您的再次蒞臨，祝您有美好的一天！ Kind regards, Angela Kwek, Executive Assistant to the General Manager

住宿方回覆: Dear Siuho1020,Thank you for the lovely review. We are so glad you enjoyed the views of the Opera House and Harbour Bridge, along with the comfort and cleanliness of your room.It is wonderful to hear you had a great experience at our restaurant on the top floor — the views and food really do make it something special. We hope to welcome you back again soon.Kind regards,Rob Weeden, Area General Manager

住宿方回覆: 親愛的TwistZZzzz！，您好！非常感謝您選擇入住悉尼香格里拉酒店，並分享您的感受。能在夜晚關掉燈光，靜靜欣賞歌劇院的迷人景緻，確實是一種特別的體驗。我們很高興這份美好也成為了您旅途中的一部分。期待不久後能再次在悉尼港畔歡迎您的到來！Kind regards, Angela Kwek, Executive Assistant to the General Manager

住宿方回覆: 尊敬的客人，感謝您的回饋。很遺憾，您的入住體驗未能達到預期，早餐安排也有些混亂。位於 30 樓的豪華閣貴賓廊是豪華閣和套房客人的專屬空間，提供更私密的環境。如果沒有清楚地傳達這一點，我深感抱歉，並感謝您的理解。 我也很遺憾您房間的景觀未能完全滿足您的期望。我們提供多種外觀不同的客房類別，我們的團隊隨時樂意協助您選擇最適合您未來住宿偏好的客房。 您的回饋非常寶貴，希望我們有機會再次歡迎您，為您提供更無縫的體驗。 謹致問候，Rob ****en 區域總經理

住宿方回覆: Dear Guest, 感謝您選擇入住悉尼香格里拉酒店，並給予我們如此正面的評價。我們很高興得知您滿意酒店整體的服務與體驗，衷心感謝您的推薦。無論是商務出行還是情侶旅行，能夠為您帶來便利與舒適，是我們的榮幸。誠摯期待您的再次光臨！Kind regards,Angela Kwek, Executive Assistant to the General Manager