安達西美酒大廈 Spa 飯店的評論

It was the 4th or the fifth time in the hotel. The management of the hotel has changed, but the quality of service is still high. I hope it will not change with the time. Magnificent wellness area, helpful staff and very good restaurant.

Amazing place for couples. Spa amenities and sauna options are better than expected. Rooms have feeling of luxury and elegance.highly reccomend.

Magnifique hôtel, spa plus qu’agréable, notre suite était plus que spacieuse avec deux chambres. Restaurant relativement bien mais pas exceptionnel.. le service peut vraiment laisser à désirer pour un 5 étoiles: verres ou assiettes non débarrassées lorsque des nouveaux arrivent. Le matin, une seule machine à café/the pour tout le restaurant donc gens qui font la queue.. pas un 5 étoiles à ce niveau là. Et anglais à améliorer

Very dissappointing experience – only nice hotel interior and wellness is not enough for 5 star hotel! Possitive points: very nice exterior (however, under reconstruction at this time for short period, pleasant and beatiful interior and wellness, kind staff at reception, great breakfast menu. But, all other aspects of hotel was disaster. To read reviews of hotel in advance, we would not decide to choose this hotel for this life celebration. Negative points: very bad dinner service at restaurant – totally mess of serving food, extremely long time to get meals (2,5 hours), average food quality, but the worst experience was with an approach and behaviour of hotel manager – totally unfriendly, unpleasant, arrogant, exactly opposite to pro-customer approach, which expect in any hotel with less stars! We decided to organize our anniversary celebration in this hotel with our friends. We travelled to hotel in advance to agree personally organisation and conditions of our stay and celebration. That was first and last good experience with staff of hotel, especially managers. After arrival, any agreement was valid from hotel manager! Firstly, agreement was to stay longer at restaurant for drink. At 11 pm, they stayed arround us to show us that we are not welcome there any more. Any willingness... At arrival, any promised welcome drink. When we asked about this drink, receptionist said – they did not offer us because we did not asked for it! Dinner from 3 meals and 3 courses menu took arround extremely 2,5 hours (despite we have small children to sleep early), some guests even did not get main meal or cake. There was a huge chaos and mess, waiters did not understand english. We asked for fork, we got pork meal. We asked for coffee and cake, waiter arrived with bottle of wine. They served a wine totally dissorganized, and at departure they asked a huge bill – no control about wine consumption. And when we noticed kindly about long time for dinner serving, hotel manager asked arrogantly: „You have a time!“ No excuse, no willingness to make a correction. Next day, same dinner dissaster! This very long time for serving was not a matter of number of waiters (enough for such restaurant), it is a matter of manager skills and organising them! It was a total fail of hotel and restaurant manager. We made a celebration at event hall, which is dedicated for such event. We agreed with manager to stay there as long as we want. It was very hot and stuffy, no windows, no air condition on. We asked a staff to switch on ventilation – we needed to ask triple when finally they switched on. Celebration was not loud, talks, sometimes playing a violin and dance of folklore group for 15 mins. Teatral arrival of hotel manager at midnight with extremely lound slamming the door and she started to shout that we need to stop a celebration otherwise she has threatened by calling police!!! Increadible behavior, she spoiled totally our celebration for which we paid lots of money. Next

Great atmosphere, friendly and attentive staff! We were met by a friendly receptionist and offered a nice glass of locally produced dry Tokaji wine. We got a large room for the four of us. Newly refurbished, the room and the rest of the hotel was of high standards. Great amenities and a fantastic bathroom with an excellent shower. Coffee machine and small chocolates. The receptionist arranged transportation to a winery nearby. The driver was knowledgeable and kind and spoke excellent English. He even took a detour to show us a nice church. We were not even charged for the trip. In the evening we had a 3-course meal in the hotel. Great food in the cozy restaurant. After a good night's sleep, we had an excellent breakfast and then we went to the Spa. Our son was impressed by the gym and we really enjoyed the indoor and outdoor pools, several different saunas, cold plunge pool, showers, and jacuzzies. Check-out time was 10 a.m., but we were invited to use the Spa all afternoon before leaving. All in all, we had a fantastic experience and will highly recommend the Andrassy Kuria & Spa.

The hotel is really nice with a beautiful indoor and outdoor spa area. The staff was very friendly (special thanks to Fanni and Csongar at the reception for their support making our holiday special and to Kitti and Robert for guiding us through the complex knowledge of Hungarian wines). We had a half board during our stay, which was really good quality (mostly an a la carte menu except on busy days) and the wines available to accompany the meal were among the best of the country. Overall an absolutely amazing experience that exceeded our expectations. Highly recommended.

I had a beautiful atmosphere Big enough room tasty food Big options of breakfast Homemade style of meals for dinner and excellent service Including The manager of Zsolt Tajtyi great personality and knowledge and of course the wow category of wines and pleasure of spa and relaxing massage thank you very much Natalya

Quiet and calm hotel, the staff gave excellent. Excellent hotel with wonderful service. The room was clean, king size bed wide and very comfortable. Dinner was delicious and the hotel chef specially prepared a vegetarian meal for us. The hotel has a spa with an indoor pool, sauna and a jet tunnel that combines types of jacuzzi The hotel is highly recommended

I've stayed in this hotel twice-in 2018 and in 2022. It is simply gorgeous and I can state that from a position of a quite a picky traveller and guest. We had deluxe room with my husband and a 5* meals. It was during the week so the thermal caves worked just for us which was a bliss! Neglect the negative comments, unhappy people everywhere. The service is professional and friendly and June smells just so nice in Tarcal. Great wine tasting. Great terrace and garden. Great food and cleanness. Welcome drink-furmint wine. Great beds and beddings. The bathroom cosmetics was L'Occitane. The softest bathrobes. With my husband we were pleased.

Staff at reception did not wear masks despite governmental regulations related to indoors however they were nice. Breakfast & dinner deal is offered but dinner is served á la carte with roughly half of the dishes having extra charge assigned to them upon order. Dinner selection contains 1 starter - main course - dessert combo. For example steak dinner would cost an extra 6.000 HUF. Spa is nice however one of the evenings there was a private event after hours with very loud music which lasted until 11pm. It was disturbing even from our room.

We spent a business day here and 1 calm night. Beautiful hotel, very nice staff, perfect catering. I'm on glu free diet, staff was very cooperative to assist on my special requeriment. If you need a relaxing time, don't miss this hotel.

Luxury rooms and spa. Friendly, polite and supportive staff. Fabulous atmosphere with good services. High quality fine dining restaurant with great wine list. The head of the restaurant was ready to talk about the wines telling us some own stories. First time have been there but not last.

A very pleasant stay at Andrássy. The rooms are spacious and the facilities around the hotel excellent - especially the spa, which is definitely the highlight. The food provided as part of board at Talu was tremendous, well deserving of its Michelin recommendation. All interactions with staff were warm and friendly, but I want to pay special mention to Lilla at the reception who was tremendously helpful throughout our stay. A few small downsides: 1. There is some visible wear and tear in our room, a few minor stains on the wall and scratched furniture. 2. Not all staff are proficient in English - especially some restaurant staff - but there is always one who is fluent around. 3. The spa closes at 8 pm, which in my mind is rather early for people who are out a busy day exploring the area. Nonetheless, I would say that none of these downsides are sufficient to detract from a well earned 5 star rating. I look forward to returning for a future holiday in Tokaj.

The hotel was nice all the staff were helpful, friendly! We were here for 2 days and during this time I can mention 2 things: 1. during the dinner time me and my husband had to wait so long (around 1,5 hours) as the hotel was full and most of the waitress had to work after their working hours and they weren’t enough for full house. Ofc. they tried their best, but it was hard. 2. When we arrived we got a very cold room and we had to sleep there 1 night, but then the receptionist was so kind and we could change our first room for an other - warm - one. So the place was nice, the staffs are also nice and helpful, so thank you all of them.