住宿方回覆: It sounds like you had a pretty disappointing experience at the hotel. I’m sorry to hear about the issues you faced, especially with the damp room, the unsafe bathtub, and the poor service. That really affects the overall enjoyment of your stay, especially when you were hoping for something more relaxing with the lake view. It must have been frustrating to also deal with the airport pick-up situation.Were there any aspects of the location or the view that made up for it, even a little? Or is there something specific that you feel the hotel could improve on to make the experience better for future guests?
We had booked lake view room, was given a room that wasn’t lake view. Then they made excuses like it was partial lake view, then said booking number is different, finally they said they would change the room but they can’t because we used the room.
A/C remote was broken on first day, but they fixed it immediately.
There was no hot water on the last day in the morning, came back much later but it was too late for taking any shower before checkout.
Room service food was horrible, burnt paneer and biriyani full of bones and fat. We could only eat part of it.
The only good thing I would say is that the staff is well behaved and the breakfast was really good.
But this is not the experience I was expecting from a 4* hotel. And it wasn’t even the busy tourist season. I would recommend to avoid this place.
翻譯
住宿方回覆: It sounds like your experience was frustrating and disappointing, especially considering the issues with the room, food, and amenities. It’s understandable that when you book a lake-view room, you expect to get exactly that, not to be told excuses or given a room that doesn’t meet your expectations. The issues with the A/C and hot water add to the dissatisfaction, too, especially when it disrupted your plans.It’s good to hear that the staff was courteous and that the breakfast was up to standard, but overall, it seems like the service and quality weren’t in line with what you were promised for a 4-star hotel. Your constructive reviews are always welcoming. For sure we will serious with these things and do better in future. If you let us earn your trust definitely you will feel the difference.
dipeshrupakheti
豪華房
入住於 2024 年 6 月
家庭出遊
34 則評論
10/10
超棒
發布於 2024 年 10 月 27 日
nice hotel near Fewa lake, helpful staffs, tasty breakfast, nice swimming pool,
翻譯
住宿方回覆: Thank you for your kind words! We're so glad to hear you enjoyed your stay near Fewa Lake. Our staff takes great pride in providing helpful service, and we're thrilled that you found the breakfast tasty and the swimming pool to your liking. We hope to welcome you back again soon!"
住宿方回覆: Thank you for reviewing our property. It feels very bad to hear that your stay was not pleasant. Regarding the maintenance issue it was fixed. If you visit next time definitely you will feel the difference. Thank you!
Estadia perfeita, destaque para a equipe, sempre muito atenciosa e simpática (special thanks for Binita and all the waiters), quarto confortável e com vista para o lago e o restaurante serve pratos incríveis. Os passeios nepaleses e indianos foram os meus favoritos. O café da manhã é bem completo. Há uma pequena academia no hotel também. Minha estadia foi perfeita e com certeza, se voltar ao nepal, voltarei a me hospedar aqui.
翻譯
6/7
住宿方回覆: Thank you so much for sharing your kind words and wonderful feedback. We are delighted to hear that you had a perfect stay with us and that our team, especially Binita and our restaurant staff, made your experience memorable. Your appreciation truly means a lot to us. It’s great to know you enjoyed the comfort of your room, the lake view, our restaurant dishes, and the tours. We’re also glad you found our breakfast and facilities like the gym to your satisfaction. We look forward to welcoming you back on your next visit to Nepal. It will be our pleasure to host you again.
Pascal G
入住於 2025 年 7 月
家庭出遊
10/10
超棒
發布於 2025 年 8 月 22 日
Wunderbare Oase am Rande von Pokhara. In der Monsunzeit kaum Touristen, daher nehmen sich die sehr zuvorkommenden Mitarbeiter und Mitarbeiterinnen alle viel Zeit für Smalltalk. Dank vor allem an Binita, die sich ganz besonders um uns gesorgt hat. Die Kinder haben Stunden im Pool verbracht. Ein verdienter Ruhetag nach der anstrengenden Fahrt bei Jeep von Kathmandu. Heute geht es auf eine kleine Trekkingtour zum Auszralian Canp.
翻譯
住宿方回覆: Thank you so much for your kind words! We’re delighted to hear you enjoyed your peaceful stay with us during the monsoon season. It’s wonderful that your children had such a great time in the pool and that you could relax after the long jeep ride from Kathmandu. Binita and the whole team will be very happy to know their efforts made your stay special. We wish you an amazing trek to the Australian Camp and hope to welcome you back again soon!
Jean O
入住於 2025 年 8 月
夫妻/情侶出遊
10/10
超棒
發布於 2025 年 9 月 27 日
Hotel perfeito, vista incrível do Lago e com ótimas acomodações. Quartos confortáveis e a equipe do hotel é extremamente atenciosa. Voltaremos outras vezes e recomendamos demais.
翻譯
住宿方回覆: Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the lake view, the comfort of our rooms, and the attentive service from our staff. Your kind words mean a lot to our team. We can’t wait to welcome you back on your next visit, and we truly appreciate your recommendation!
Amazing place to stay. Me and my wife and a great time here. Because of the climate, I fell a little bit ill and they went out of the way to help us out and make us feel warm and comfortable in every way possible. The people are very courteous, respectful, sweet and helpful. The restaurant staff were also really helpful, especially Binita, Sabina, dikshya and chij. They made us feel very welcoming and safe which gave a very homely feeling. Thank you team for this experience!
翻譯
住宿方回覆: Dear guest, A warm greeting from Waterfront Resort by KGH group of hotels. Thank you for taking your precious time to leave us a 5 star review. We are delighted to hear that you experienced the jubilant moment during your stay in our property. We will definitely convey your message to our restaurant team you mentioned. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. Hope to see you soon at Waterfront Resort with more upgraded service in future.Have a pleasant day. Thank you!
Tartinlove
入住於 2025 年 9 月
好友出遊
10/10
超棒
發布於 2025 年 10 月 13 日
Personale gentilissimo. Camere pulite. Cibo squisito. Esperienza indimenticabile e comoda struttura che offre tutto ciò di cui vi è bisogno, comoda anche per la centralità del posto
翻譯
住宿方回覆: Thank you so much for your kind words! We’re delighted to hear you enjoyed our rooms, food, and central location. It’s wonderful to know you had such an unforgettable experience with us . We hope to welcome you back soon!
caribbeangal6
入住於 2024 年 9 月
獨自出遊
10/10
超棒
發布於 2024 年 10 月 28 日
The perfect hotel for relaxation! From the moment you step onto the property, it is bliss-just what you need after coming down off the mountain! Service: check-in was swift, courteous and efficient. Staff: a big smile and Namaste every time they see you! Breakfast Staff: greets you immediately and provides everything you need -even toasting your bread for you. Never had to wait! Thank you to Dikshya- who remembered me and where I was from! Also to Chij, Sabina and Binita- they work so hard to ensure your stay is perfect! My last day-they all greeted me at the entrance and brought me a good bye brownie-such a personal touch! Breakfast-great variety and fresh-lots of vegetarian options. Thank you to the wonderful man at the egg station! Had the yummiest Veg MoMos for dinner in my room! Pool: beautiful, clean and welcoming! The man who supplied me daily with mattress and towels was so attentive- thank you! Rooms: clean, beautiful, and comfortable. Loved having the cold fridge and LOTS of hot water! Great relaxing on the balcony at night! Location: right on the waterfront! Quiet and peaceful, yet less than a 10 min walk to the town! Great Get-Away to relaxation and away from the noise and chaos of the town I would definitely return to this hotel!
翻譯
住宿方回覆: Dear guest, A warm greeting from Waterfront Resort by KGH group of hotels. Thank you for taking your precious time to leave us a 5-star review. We are delighted to hear that you had great time in our property .Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. And also, thank you for recommending our resort. Hope to see you soon at Waterfront Resort with more upgraded service in future.Have a pleasant day. Thank you!
DaphneKM
入住於 2024 年 9 月
好友出遊
10/10
超棒
發布於 2024 年 10 月 25 日
Amazing hotel. Clean, beautiful, and with a great view. Good location, away from the noise but within walking distance of the restaurants and shops. Breakfast was very nice too! The staff was very polite and aways ready to attend to our needs. Special thanks to Sabine, Dikshya and Piya, who were all very lovely
翻譯
住宿方回覆: Dear guest, Namaste! A warm greeting from Waterfront Resort by KGH group of hotels. Thank you for taking your precious time to leave us a 5-star review. We are delighted to hear that you like our location, breakfast and service provided by Sabina, Dikshya and Piya. We will let them know to keep up the amazing work.Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. Hope to see you soon at Waterfront Resort with more upgraded service in future.Have a pleasant day. Thank you!