雷蒙德飯店的評論

I’ll start with the only good thing there was — location. Apart from that, it was the worst experience ever. It’s definitely NOT a 4 star hotel. The room was fine but the bathroom wall had a giant rusty spot. Breakfast was awful. Cheapest spaghetti, cheese and ham, plastic apples, no good coffee, no good bread. But the worst experience was with the receptionist. She didn’t find our request for early check in so we had to wait with a baby from 8am to 2pm to get checked in. The receptionist Zarina wasn’t even trying to help or even pretend to do so. She wasn’t able to book us a late check out so I had to buy another night at the hotel just to make sure I could stay there for a couple of hours before our flight home. Zarina also kept calling me to say she forgot something while I was at an event with my family. I cannot believe how bad the service is! I guess Neo Tasigo is the only good 4 star hotel in Kazan; I should’ve stayed there as usual.