Stayed here during the Meskel holidays. Checking in took some time (2 hours of waiting) since we had no choice but to go to the hotel early before the roads close. Place has modern amenities that made for a comfortable stay. Breakfast is okay, a good selection for vegans and health conscious alike.
Upon arriving the reception staff greeted me with smiles like a long lost family member. The appartment was amaizing, well designed with more than enough plug points and all the appliances you can think off, most I didn't even use. But the best part of the stay is not the amaizing food and drinks it was the friendliness of the staff, they made my 2 week stay feel like home and I am sad to leave. I will devinitely recommend this hotel, it is simply the best I've stayed in in Africa, and I've been to a lot! Wish there was 6 stars!
Best welcome gesture I have ever received!! Lovely and helpful staff. Amazing breakfast. I had a communication situation with a Rides driver and didn’t have much time. A doorman, named Yohannes Banata came through for me. I’m grateful. He was so professional!! Unforgettable.
Very nice place. Very homely people and the staff is really good and very cooperative for foreigners, especially I would like to recommend the service by David David bar supervisor- the bar supervisor and Teddy, okay. Miki is very good person in serving the best cocktails in the world. I enjoyed, and I had a great time as they made me feel at home.
訪訪客用戶I have stayed at Cassiopeia for five weeks. Compared to many four - and five-star hotels I stayed at in Addis Ababa, I would rank Cassiopeia top on my list when it comes to comfort, most amazingly friendly staff, and the overall environment. The room was spacious, and the bed was comfortable. If there is any issue, just call the front desk. You will be surprised by the speed they take care of things. Above everything else, their politeness is amazing. I have to express my special thanks to the manager, Alaye. He is the most humble and friendly person. The breakfast buffet is also excellent. If you prefer something else, just tell the staff at the kitchen and they will gladly get it for you. The chef is another amazing and pleasant person, and he always offers to make you omelets. And when you say yes, his face brightens with happiness. Note that there is no swimming pool or spa. However, there is a small gym on the sixth floor, with well planned machines, and I used it almost on a daily basis. Thank you all for making my stay comfortable and memorable.
YYirmeyahu CI found your hotel food very nice. I also found Maryamawit who is the lady at the front desk very professional and helpful. The rooms are clean . Please keep up the good work. Your chef comes to meet us as your clients and speaks to us to find out if we are happy with the food which I found to be very good. Please keep staff happy and reward them appropriately to retain them . I do not hesitate to recommend your facility to other international visitors .
訪訪客It was a wonderful stay at sapphire
Clean and comfortable
Receptionist were always willing to assist
Breakfast was good
It’s worth to stay and will visit again
Nice hotel, which was spotlessly clean, with good facilities.outdoor pool and games room plus pool on roof.Good choice for breakfast.Bar area was pleasant, but fairly quiet,although not expensive.In general, the staff were helpful and efficient.The Hotel is in a rather scruffy area about 15 minutes walk from the airport and felt very safe.Good example of a value
訪訪客用戶The customer service was very poor. There was black mold growing above my shower. Overall this hotel presents a nice front but when you get beyond the facade of nicety you find a slum lord mentality. It is true that when you make a customer happy they probably won't say anything but when you treat them poorly they will tell the world... Well that is true here. I had a legitimate complaint and was told there was no managers on duty that could address it. Out of trying to solve my issue the front desk apparently called the ”owners son” who was to be consulted in case of no managers being available. He offered to give me ”free services” next time I came to the hotel knowing full well I was about to fly out and would not be back. I had asked for at least a partial refund or some kind of compensation which he refused.