曼通別墅飯店(Villa Mentone Hotel)

Nice hotel with amazing views. We stayed in the Empire State Room for 4 nights, the highlight for me was the jacuzzi bath, it was lovely soaking in there after sightseeing for the day, with a glass of wine. Bed was very comfy and it was nice to have our own private terrace. Salma and her team ( especially Tina) were all lovely and friendly and appeared to work very hard, we didn’t have any problems during our stay but we felt that they would have been dealt with immediately if we had. The breakfast was plentiful, hot and cold selection, eggs were cooked perfectly. We were a bit disappointed on the first night that we could not book dinner there that evening, but it actually wasn’t a problem because there are so many lovely pubs and restaurant around there, and it made us go and explore the area. We met some lovely people in the hotel garden and felt ‘quite at home’ after our stay. Would highly recommend and would return if we ever visited again. Thanks for the Happy Birthday surprise Salma x

We had a very pleasant stay. The staff was really helpful and courteous. The location of the hotel is great and close to everything. This is the place to stay if you want a real feel for the warmth & charm of Shanklin Isle of Wight. The Manager Salma & staff make us feel like part of their family and give wonderful support in every need of our visit ex. tours.& transportation. Recommend this place to whoever planing to go Shanklin .

A welcome beyond compare, Selma is the perfect hostess throughout your stay. The location of the hotel and our sea view room were excellent. Room rather small to what we are used to and no room for a chair sadly. No full length mirror and hairdryer wasn't the best. Needed a good dust and cobwebs removing too. Fantastic view however! Breakfast was buffet style and ok, a little more choice would have been good. Didn't eat in restaurant in the evening as had to order at breakfast, not ideal. Also no room service/ clean on Friday which was disappointing. Overall a good stay, would definitely return but attention to detail required for me

What a great return to my ancestral home on the Isle of Wight the Villa Mentone was a great hotel and the staff and owner Salma was a superb host and nothing was to much trouble for her. I will return again soon and highly recommend it to any one. Food was great and plentiful

Very good hotel, nicely situated. It is not far from the old town or the beach. the bed was very comfortable. We were on the 3rd floor overlooking the carpark with a view of the sea. Hotel is very quiet, and we did not hear any doors banging in the morning. The breakfast is copious. I appreciated the fresh fruits. From the restaurant you have great views of the sea Salma the owner is very pleasant and always ready to help make your stay enjoyable.

I have just spent a lovely 5 nights at the VILLA MENTONE HOTEL THE SERVICE WAS FIRST CLASS The views from the garden are breathtaken cannot ask for anything more and SALMA THE OWNER nothing was too much trouble for her I have booked again for this month of MAY

This hotel was awful :( the person who met us to give us key cards to our rooms was drunk, the rooms smelt of cigarettes, and damp. We didn’t stay as we had a bay and there was no way I was letting my baby stay there we had to pay extra for somewhere else and the hotel won’t even give a refund,the photos are not how the rooms are at all

I am giving this hotel 1 star for the following reasons. Never stay in Room 5. It is the most miserable “room” (cupboard more like) that I have stayed in since my Youth Hosteling days. You can see from the photographs how small it was; the window was frosted glass; couldn’t reach to open the transom part of the window; toilet paper was in a large dispenser which stuck out of the wall like something in a public lavatory to stop you stealing the paper which meant you had to approach the toilet sideways and do a 90 degree turn to get around it; the TV was on the ceiling as there was nowhere else for it. Apparently I could have upgraded for a further £70 but - and this is key - the room should be fit for purpose in the first place. They should not have the temerity to offer anything so inadequate. We arrived at the 3 pm check-in time and were told that dinner could only be obtained by ordering at 8.30 in the morning. Nowhere on the website does it say this. It was a Monday and I spent nearly an hour on line trying to find a restaurant nearby that was open. As my mobility is not good, had to get the car out again to go out to eat which was not what I wanted to do after driving all day and had been looking forward to a glass or two of wine with my meal. On the second night we bought food from the supermarket as you are allowed to bring in your own food to eat in their dining room. I had to show the man on duty how to open a bottle of wine with a corkscrew as he had no idea. (He was training.) Breakfast was a very sorry affair. Cheap bread, cheap marmalade and cheap cornflakes. On the second morning I asked for fresh cornflakes as the ones in the dispenser were stale. She did bring them but said she would leave the ones in the dispenser as to throw them away would be a waste. The mind boggles! As a vegetarian I can always have eggs for breakfast but the tray of pre-cooked fried eggs were very strange and I didn’t have them on the second morning. I was very glad to leave.

When booking, I found Selma very helpful and accommodating and also arranged my ferry tickets at a discount. Prior to arriving I needed to amend the ferry time which she did with no hesitation or additional cost. I arrived on the Monday and the original room allocated to me was not suitable due to my disabilities. They arranged for me to have the family room which had 2 double beds and a wet room, which I accepted but had to pay extra. The room was lovely and had plenty of tea/coffee/bottles of water in the room. There was a standard radiator in the room and heated up the room nicely, but the heating was switched off at around 11pm. Fortunately my room had a separate electric wall heater, so was able to keep warm. The wet room did have a couple of flaws. The toilet was positioned under a sloping roof and I banged my head a couple of times but soon learned to duck when standing up. The toilet flush handle was broken but I still managed to flush with a bit of tinkering. The door going into the wet room was a sliding door with no lock. The shower in the room was right by the door and shower curtain provided was to use across the sliding door only. The hot water took some time to come through and eventually had a shower. The floor was very wet and slippery and used the small mat provided. The flaw with the design if the wet room is you have to go through the shower area with the wet floor to get to the toilet, not safe. Further issue was there is no emergency pull cord in the wet room. The full English breakfast layed on in the morning was lovely, the staff were very accommodating in providing decaff coffee and the next morning I had an early start and would have missed the 8.30am start for breakfast and once I mentioned it, they arranged to put cereals and toast etc out for me, to make sure I was still able to have food before leaving, which was good service. The views from the hotel were amazing, had free parking, I was able to bring in my own drinks and snacks to have in the conservatory area. You have to book your evening meal in the morning which I did and was delicious. The staff were friendly. Thank you for an enjoyable stay.