埃斯坦西亞別墅海灘Spa度假村-納亞里特海濱(Villa la Estancia Beach Resort & Spa Riviera Nayarit)

Excelente lugar para descansar, personal muy atento y amable, todo muy limpio, alimentos excelentes. ¡Felicidades a todo el personal !

Mi estancia fue genial, el servicio desde que llegamos fue excelente, las instalaciones, la limpieza, la comida, todo me pareció perfecto, volvimos muy satisfechos.

Buena experiencia. Personal muy amable. Nos hospedamos con desayuno incluido el cual está muy completo y bien en general.

El servicio y sus áreas públicas, son lo máximo

Muy agradable, elegante y súper servicio

Hotel muy bonito, muy limpio y excelente atención

Excelente servicio

Don’t waste your time or money on this place. They’re only nice if you book their all inclusive package. Upon arrival, Alma stated our room wasn’t ready and it would only be 30 minutes more. She invited us to go have snacks at La Parrilla, which we did. The service there was mediocre, the food was terrible. They asked if we had any food restrictions, I said yes cause I’m pregnant so I wanted to make sure my food was cooked properly. The food wasn’t cooked properly and made us sick. We also ordered food that wasn’t given to us and I had to remind the waiter because he kept bringing the wrong thing. We paid and left a tip, later to find out that they charge you a 15% tip without consent and without notice. I didn’t know if this until checkout time. After eating, about an hour and a half later, we went back to Alma to get our room keys. The room still wasn’t ready. She proceeded to make us wait another 20 minutes, mind you I’m already feeling sick from the undercooked food, she gave us attitude and even laughed cause I was getting frustrated. I noticed I wasn’t the only one who had been waiting for their room key, as another gentleman kept asking her if he was going to get his key soon. Again, she chuckled and told him he needed to wait longer and that they only had the all-inclusive rooms ready. That day, she also mentioned that they would be having a “Mexican fiesta” at their sister resort Flamingos. She said it was from 6pm-10pm which actually ended at 8:45

I like this hotel, but be advised that this hotel has a policy of never accomodating a late check-out or room upgrade request regardless of your ******* status. My comments are based on having Platinum status and having stayed here multiple times over a period of many years. My experience is that most flights out of PVR leave in the late afternoon and the 11am check-out time can have you waiting in the airport vs. by the pool (or someplace else) for 3-4 hours before your flight. The hotel management doesn't seem to understand how valuable a simple late check-out time can be to a travelling family.