札幌大通公園皇家花園康瓦斯飯店的評論

住宿方回覆: Thank you for staying at The Royal Park Canvas Sapporo Odori Park.We're grateful for you taking time to provide us with thoughtful feedback.We appreciate your compliments about the bathtub and the view.However, we are sorry that you were not satisfied with the view from your room.The view of the room you have reserved this time is an office view type (no park view).If there is availability, we will accept changes to the room type on the day for an additional fee, but this may not be possible depending on the availability of rooms.Even if you make a request in advance, we will only respond on the day, so if there is availability, we will ask you to change the room type and make a new reservation.And you can also select the view of the room when making a reservation.If you have the opportunity to use our hotel again and have any questions regarding your reservation, we would appreciate it if you could contact us in advance.Our wish is for our guests to escape the digital world of their daily lives, enjoy music in the lounge, rooms, and rooftop surrounded by wood from Hokkaido, forget about time, and relax.All rooms are equipped with record players, and one jazz record is provided. We also have records of various genres available in the lounge on the second floor, so please use them the next time you visit.We hope that our philosophy of "becoming a piece of happiness" has reached your heart and that you had a pleasant time here.All of our staff will continue to work hard to provide you with even more comfortable moments in the future.We are very looking forward to welcoming you.All the best, Chiharu, Front desk

住宿方回覆: Thank you so much for staying at The Royal Park Canvas Sapporo Odori Park.We sincerely appreciate that your valuable feedback. We are very glad that you are satisfied with our hotel. We will keep trying to do our best to make all guests feel comfortable from now on. We are really looking forward to seeing you again. Kan, Front Desk　

住宿方回覆: Thank you for staying at The Royal Park Canvas Sapporo Odori Park. We are very pleased that you found the location of our hotel convenient.The room sizes are listed on the reservation page. However, if you have any questions, please don’t hesitate to contact us in advance—we’d be happy to assist you.Additionally, if a larger room is available on the day of your arrival, we would be glad to offer you an upgrade for an additional fee. Please feel free to inquire at check-in.We are always striving to ensure that all our guests have a comfortable and pleasant stay.We sincerely look forward to welcoming you.Sincerely,Tomosato, Front desk

住宿方回覆: Thank you for staying at The Royal Park Canvas Sapporo Odori Park.Regarding the breakfast, we understand it did not meet your expectations. We will continue to strive to improve the breakfast so that guests staying multiple nights can be satisfied.We will continue to improve our service standards to provide more satisfying experience for our future guests.Hope to welcome you back again soon!Eri, Front Desk

住宿方回覆: Thank you for sharing your review! We're glad to hear that you enjoyed the convenient location near Sapporo TV Tower and Odori Station, and found the hotel rooms to be comfortable and clean.We understand that the self-service check-in and check-out process might seem a bit unusual at first, and we appreciate your patience. While the machines are designed to save time and manpower, our staff is always on hand to assist and ensure a smooth experience for our guests.Your feedback is valuable, and we'll consider ways to improve our service. We hope to welcome you back for another pleasant stay in the future!Warm regards!Kent, Front Desk

住宿方回覆: Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park.We're grateful for you taking time to provide us with thoughtful feedback. We are very pleased that you enjoyed your stay at our hotel.The library on the second floor has about 270 books related to Hokkaido and books donated by elementary schools in the city.This library has a wide variety of books in collaboration with the local community.We are very happy that your child enjoyed it.We're still waiting for you to come back here!! !!Nozomi, Front Desk

住宿方回覆: Thank you for taking the time to share your detailed review! We're pleased to hear that you found our hotel's overall environment to meet your expectations and appreciated the separate bed for your child. We apologize for any inconvenience caused by the room size and hope the luxurious bathroom space made up for it.We strive to provide efficient self-service from check-in to check-out, and we're glad you found the amenities in the lobby satisfactory. The bottled water and other toiletries are part of our effort to make your stay as comfortable as possible.We're thrilled to know that you and your child had a great time playing in the snow on the rooftop, especially with the picturesque view of the TV station. We're also happy that our location near Odori Park, Parco, and Tanukikoji added to your experience.We look forward to welcoming you back to Sapporo for another memorable stay. Best regards.Kent, Front Desk

住宿方回覆: Thank you so much for staying at The Royal Park Canvas Sapporo Odori Park.　And, thank you for your positive feedback and for sharing your impressions of your stay.The wooden speakers in the guest rooms are original speakers made from scraps left over from the construction of the hotel, and are also available for sale.The shelves on the gallery floors from the 3rd to 8th floors are made from scraps of CLTused in the construction of the hotel, and are made by cutting off the ends of large structural timbers called motherboards, like "offcuts of castella cake."If you have the opportunity to visit our hotel again, we hope you will take a look at the shelves.SANA, Front Desk

住宿方回覆: Thank you for staying at The Royal Park Canvas Sapporo Odori.We are very happy to receive your compliments regarding our location and service.Our hotel aims to be a place where you can escape from the digital world of everyday life, enjoy music and books in the lounge, guest rooms, and rooftop surrounded by wood from Hokkaido, and relax and forget about time.We have a variety of rental items available at the front desk and in the rental room on the 4th floor, such as reading lights that are convenient for reading in your room and folding tables that are convenient for work.Please make use of them during your stay.We look forward to seeing you again.Otoha, Front Desk

住宿方回覆: Thank you so much for your wonderful review!We're delighted to hear that you enjoyed our convenient location and the beautiful view of the TV Tower right from your room. It's great to know that you found our facilities comprehensive and our spacious bathroom and bathtub provided you with a relaxing experience.We look forward to welcoming you back for another enjoyable stay.Safe travels!Kent, Front Desk

住宿方回覆: Thank you for choosing The Royal Park Canvas Sapporo Odori Park from among the many hotels available.Thank you for sharing your valuable feedback.We are very pleased to hear that you were satisfied with our hotel's services.Although we do not have televisions, we hope that you will be able to relax and unwind from your digital life.We will endeavour to clearly inform you of this when you make your reservation.We look forward to welcoming you again.Ugaki, Front Desk

住宿方回覆: 感謝您從眾多酒店中選擇皇家花園札幌大通公園酒店。房間內提供的唱片中的音樂。如果您有任何歌曲需求，請告訴我們！

住宿方回覆: Thank you for staying at The Royal Park Canvas Sapporo Odori Park.We would like to thank you for your kind words about our hotel.We are very glad that you enjoyed your stay in the room.The "Gallery Floor" room type of our hotel is made of Hokkaido's specialty Sakhalin fir laminated wood and adopts the "wooden formwork back grain construction method" that achieves a ceiling height of 3215 mm.The scent of wood and the rich ceiling height make the special experience of "staying in a wooden hotel" even more memorable.The "Cabin Floor" is a different type of room where you can feel the warmth and texture of the times.We will continue to strive to provide even greater customer satisfaction.We look forward to seeing you again.Ugaki, Front Desk