羅切斯特飯店

房間很舒適，躺在床上看着窗外飄落的雪花別有一翻風味，周邊環境不錯👍👍👍下次還會選擇入住。

我和我的搭檔預訂了這家酒店，因為我們看到那裡有一個室內游泳池。但是，當我們走下來使用游泳池時，那是冰冷的。我們告訴前台的工作人員，她說還有其他人也抱怨溫度有多冷。顯然，維護人員負責游泳池的溫度，並整夜回家。第二天早上，我們被告知要與通用汽車談這件事，但是當我們退房時再也沒有見過他。 除此之外，酒店的房間和床都非常舒適和乾淨。衹是游泳池的情況降低了我們的住宿質量

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不錯！上下兩層，沒電梯。房間很大，不需加牀，在路旁邊，好找，有免費停車場，適合家庭出遊，我定的沒早餐，但看大堂不大，不知餐廳在哪。開車訂這個酒店方便

I've never been here before but it was clean and low rates and didn't have an issue with anything was well worth the money! Definitely will go back very soon. The location is in a good spot also so there's no worries.

遇上一次火警，我開門到樓道裏站了好一陣，工作人員跑來跑去，卻沒有人叫我撤到室外，於是以為不用出去，火警一直不停，我撩開窗帘往外張望，才有已經撤離到室外空地上的工作人員看見我，用手勢讓我到室外去，這時消防車都來了。他們沒有有效組織、督促、檢查客人撤離，好在火警不嚴重。 最後一天，house keeping 將我們兩人放有牙具的杯子一起收走了。應該明顯不是垃圾，因為裏面有牙刷牙膏外，還有牙線、牙縫刷。並且，前幾天都這樣放着也沒發生問題。奇怪。 前台個別服務員態度冷淡。 其它尚可。

非常舒適 非常乾淨，這個酒店是2021剛裝修的 設施很齊全，衛生很乾凈，環境在市中心很方便，唯一一點是早餐不是自助，需要在樓下自己點

After being unhappy at another chain location, I switched from my usual brand and joined Radisson Rewards for this booking, with a great rate. Arrived here from ROCHESTER International Airport by LYFT ride, not knowing how long I would be staying, or what to expect, and I was pleasantly surprised. Located in a nice area, on busy Route 31, Monroe Ave , East of the city, but still close to all major attractions, like GeorgeEastman House, Memorial Art Gallery, Highland Park, Rochester Museum and Science Center, by car, also on city bus routes. My comfy accessible room is roomy and restful, with a King bed and roll-in shower, many safety bars in bathroom. There is a window unit for climate control , Microwave and fridge in my room, and a 40 inch flat screen TV that has a sharp picture with premium channels. Room and lobby WIFI works well., except with my Apple phone. Cozy family reading area with adult and children's books and a single computer/printer business center in lobby. I was happy to find a small coin operated laundromat and a tiny gym, with two machines. Amenities include a very good hot and cold breakfast served in lobby, with 24/7 refreshment and coffee/tea bar. Spunkmeyer cookies at desk, a small convenience store for essentials, including frozen entrees. Smoke free premises, however there is an outside seating area, with wooden Adirondack chairs and a fire pit for smokers. Four Electric car charging stations make this a great location for modern savvy travelers who care about the environment. Coffee-Tea stations in room and lobby were well stocked. The diverse cheerful and helpful staff keep all common areas very clean; all of them are very helpful and accommodating . I enjoyed conversing with International guest clientele in several languages, including Japanese tourists. With rewards member rates, its a great deal and price point. Ethnic restaurants and shopping nearby, including Pittsford Plaza and Eastview Mall . I recommend this hotel to all traveler friends in this area, and beyond, including my 50,000. travel chat buddies on Facebook, Yelp, and TripAdvisor, without hesitation. Note : BOOK well in advance; it's a popular spot. They are sold out for this weekend, and the entire LPGA tour coming up soon,

The Hilton Garden Inn is located within the Rochester University campus and only 5 minutes away from the wonderful and historic Mount Hope Cemetery. The hotel has a nicely decorated and welcoming lobby, with a restaurant on site that serves breakfast in the morning (my visit included the breakfast plan since I do not like going to look for breakfast in the morning). There were two comfortable double beds and a nice large bathroom in the room. Bed Linen and towels were clean and fluffy. The breakfast off the menu was good. I did not use the buffet but it did not appear to have a large variety. The hotel is a good jump off point to explore the Erie Canal, the fall colours of the Finger Lake District or just to walk along the Genesee River waterfront trail (which is lovely for walking and riding). So now for my issue with the housekeeping policy (not the housekeepers I would like to add). And yes, I am going to get political here! We were told upon arrival that because of Covid the rooms would be cleaned on the fifth day of stay or if we request it by calling before 8am the day we wanted to have the room cleaned. OK, policy understood! Some people can go for days without needing the room cleaned, I am not one of those people. One of the things I like most about staying in hotels is having daily housekeeping and arriving back in the room with the bed made and fresh towels if I leave them in the bath tub (which I do not do everyday). So twice we called, before 8 am to make the appointment. The phone rang for a long time, eventually we spoke to the front desk and the person took the room number and confirmed the request. Twice the room housekeepers never came and the room was never cleaned. What the hotel and the Hilton chain, as a whole, will not freely admit is that they have turned housekeeping into a ”gig” economy. The housekeepers are suppose to wait each day for a call. If they get a call, they work, if they not, no work. No work, no pay. So, to the surprise of no one, those mostly women of color were smart enough to get a regular and better paying job else, with guaranteed hours. That has left a smaller pool of available housekeepers. The hotel chain is making excessive profits on the backs of the lowest paying people in the hotel business. In addition, they do not tell you when you book that the room rate does not include housekeeping (so ask before booking), they do not amend the rates because they no longer clean the rooms. Same rates less service! There is simply something wrong with that business model that I cannot move on from as a traveler. In the future, I will be vetting the house keeping policy for all hotels before book.

Everything is OK except check-out,I got permision in advance for check-out by 1:30PM, but suddenly be informed to leave before 1:00 by the lady who i negotiated ,it made me a little frustrated. Special thanks to the nice girl while Check-in.