皇后鎮美居度假飯店的評論

住宿方回覆: Dear guest,We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alex AndrewAssistant ManagerMercure Queenstown Resort

住宿方回覆: Dear valued guest, Thank you for your lovely review of the Mercure Queenstown Resort. We’re delighted to hear that you enjoyed our location! The hotel's stunning views and peaceful environment up here in Fernhill are indeed something special, and we’re glad you had the opportunity to experience them.Your positive feedback means a lot to our team, and we’re thrilled that you had a pleasant stay. We hope to welcome you back for another memorable visit!Sincerely,Alex AndrewAssistant ManagerMercure Queenstown Resort

住宿方回覆: Dear valued guest, Thank you for your lovely review of the Mercure Queenstown Resort. We’re delighted to hear that you enjoyed our location! The hotel's stunning views and peaceful environment up here in Fernhill are indeed something special, and we’re glad you had the opportunity to experience them.Your positive feedback means a lot to our team, and we’re thrilled that you had a pleasant stay. We hope to welcome you back for another memorable visit!Sincerely,Alex AndrewAssistant ManagerMercure Queenstown Resort

住宿方回覆: Dear Angela,We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alex AndrewAssistant ManagerMercure Queenstown Resort

住宿方回覆: Dear Guest,Thank you for sharing your feedback on your stay at the Mercure Queenstown Resort. We regret to hear that aspects of your room did not meet your expectations, particularly regarding cleanliness and maintenance. This is certainly not the standard we aim to uphold, and we sincerely apologise for any disappointment caused.Our housekeeping and maintenance teams have been made aware of your comments, and we will be addressing the concerns you raised, including the bedside lamp and door fittings. We appreciate constructive feedback as it helps us improve the experience for our guests.While we are pleased that you enjoyed the lake views, we are sorry that other aspects of your stay fell short of expectations. We continually strive to enhance our facilities and service, and we hope for the opportunity to provide you with a more positive experience in the future.Kind regards,Mercure Queenstown Resort team

住宿方回覆: Dear Ethan,Thank you for sharing your feedback, and we sincerely apologise for the issues you experienced during your stay. We understand your concerns, and we're sorry that the bed sheets were not in the condition you expected, and that you had concerns with the soundproofing. We take cleanliness and guest comfort seriously, and will be reviewing these areas to ensure improvements.Regarding the tap water, we would like to clarify that the cloudy or milky appearance you noticed is usually due to dissolved oxygen bubbles escaping from the water when it's heated, which is completely harmless and does not affect the water quality. Queenstown’s tap water is tested regularly to ensure it meets health and safety standards, and we can assure you that it is safe to drink.We also regret that you felt the room upgrade was not adequate compensation for your experience. We will review our communication practices to ensure guests receive clear explanations and appropriate resolutions when issues arise.We hope you'll reconsider staying with us in the future and allow us the opportunity to improve your experience.Kind regards,Amy McMahon, Assistant Manager,Mercure Queenstown Resort

住宿方回覆: Dear Guest,Thank you for staying at the Mercure Queenstown Resort and for sharing such lovely feedback. We’re delighted to hear you enjoyed the spacious and clean room, convenient parking, and our restaurant’s stunning views. It’s fantastic that you appreciated the hotels' surroundings, even though we’re a little further from the centre of Queenstown.We’re also so pleased we could assist with your earphones - our team always strives to go the extra mile for our guests.We hope to welcome you back on your next visit to Queenstown!Kind regards,Amy McMahon, Assistant ManagerMercure Queenstown Resort

住宿方回覆: Dear valued guest, Thank you for your lovely review of the Mercure Queenstown Resort. We’re delighted to hear that you enjoyed our location! The hotel's stunning views and peaceful environment up here in Fernhill are indeed something special, and we’re glad you had the opportunity to experience them.Your positive feedback means a lot to our team, and we’re thrilled that you had a pleasant stay. We hope to welcome you back for another memorable visit!Sincerely,Alex AndrewAssistant ManagerMercure Queenstown Resort

住宿方回覆: Dear Guest,Thank you for sharing your feedback regarding your stay at Mercure Queenstown Resort. We’re pleased to hear you enjoyed the peaceful location and spacious rooms.Regarding your room’s view, we understand that preferences for specific outlooks can vary, and we always aim to accommodate guest requests wherever possible, depending on availability. We’ve also noted your comments about breakfast and will share them with our team as part of our ongoing efforts to enhance the dining experience for all guests.We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.Kind regards,Mercure Queenstown Resort reservations agent

住宿方回覆: Dear 大熊猫的逆袭,Thank you for your fantastic review of the Mercure Queenstown Resort! We’re thrilled to hear that you found the room spacious, clean, and well equipped to suit your needs. It’s great to know that you enjoyed the charming lake views and the dining environment with our large windows!We appreciate your feedback regarding the room lighting and amenities. Your insights are invaluable as we strive to enhance our guests' experiences.Thank you once again for choosing to stay with us, and we hope to welcome you back for another lovely stay!Kind regards,Amy McMahon, Assistant ManagerMercure Queenstown Resort

住宿方回覆: Dear BaidaY,Thank you for sharing such a wonderful review of your stay at Mercure Queenstown Resort! We're delighted that you enjoyed the lake views, amenities, and the customer service call from our team. It’s fantastic to hear you found the surroundings appealing and appreciated our spacious parking options.We understand the location requires a bit of travel to town, and we’re glad you found the transport options convenient. We hope your stay offered a relaxing escape, and we'd be thrilled to welcome you back for another memorable visit!Kind regards,The Mercure Queenstown Team

住宿方回覆: Dear Guest,Thank you for your kind review! We’re delighted to hear that you enjoyed your complimentary upgrade to a lake view room. It’s wonderful to know that you had a great experience, and we appreciate your perfect ratings across the board.We hope to welcome you back to Mercure Queenstown Resort for another fantastic stay!Kind regards,Mercure Queenstown Resort team

住宿方回覆: Dear Guest,Congratulations on your honeymoon! We’re delighted that you chose to celebrate such a special occasion with us at Mercure Queenstown Resort. It’s wonderful to hear that you enjoyed your upgraded room and the welcome desserts – it’s our pleasure to make your stay as memorable as possible.We hope the stunning lake walk made up for the challenging slopes on your way back to the hotel! Thank you for your kind words about our service and amenities. We look forward to welcoming you back in the future.Kind regards,Amy McMahon, Assistant ManagerMercure Queenstown Resort