皇后鎮美居度假飯店的評論

住宿方回覆: Dear Edison,Thank you so much for your wonderful review and for choosing to stay with us. We are thrilled to hear that you and your friends enjoyed the lake-view room, our facilities, and the service provided by our team.It’s especially rewarding to know that our location and amenities helped make your Queenstown experience even more memorable. Your kind words mean a great deal to our team.We truly appreciate your recommendation and look forward to welcoming you back for another exceptional stay in the future.Warm regards,Lucy King-O'DonnellDuty ManagerMercure Queenstown Resort

住宿方回覆: Dear valued guest,Thank you for your thoughtful review. We're delighted to hear that you enjoyed the unobstructed lake views—especially from our top-floor rooms—as well as the comfort and spaciousness of your accommodation. It's also wonderful to know that you had a positive dining experience and appreciated the quality of our breakfast offerings.We value your feedback regarding the restaurant selection and the noise levels during busy breakfast periods. Your suggestion about a dedicated dining space for tour groups is appreciated and will certainly be considered as we continue to improve our guest experience.We hope to welcome you back again for another relaxing stay by the lake.Warm regards,Alex AndrewAssistant ManagerMercure Queenstown Resort

住宿方回覆: 親愛的艾比，非常感謝您的精彩評價！我們很高興得知您對我們團隊的服務如此滿意。我們的員工始終致力於提供熱情周到的服務，前台能夠清晰地為您提供幫助，並在必要時使用翻譯工具，我們對此深感欣慰。得知您喜歡我們的早餐並讚賞餐廳團隊的友善服務，我們也倍感欣慰。您對我們員工的讚揚對我們意義非凡。同時，感謝您對美居酒店品質和服務標準的認可。我們衷心感謝您的支持，並期待您下次光臨，享受另一次愉快的入住體驗！此致，亞歷克斯·安德魯，助理/值班經理，皇后鎮美居度假酒店

住宿方回覆: Dear valued guest,Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our unique lakeside location and the breathtaking mountain and lake views from your room. Being so close to the water is something many of our guests truly appreciate, and we’re glad it made your stay even more special.Your kind words mean a lot to our team, and we hope to have the pleasure of welcoming you back again for another memorable stay in Queenstown!Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort

住宿方回覆: Dear valued guest,Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you enjoyed the cleanliness, comfortable beds, friendly service, and the beautiful lake views from our restaurant, terrace, and gym facilities.We do, however, regret that the lake view from your room did not fully meet your expectations. Your comments regarding the partial obstruction and the clarity of our room photos are sincerely appreciated, and we will certainly take them into consideration as we work to improve how our room views are presented.Thank you again for your valuable comments. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort

住宿方回覆: Dear Dingjinmai,Thank you so much for your wonderful review!We’re delighted to hear that you enjoyed the beautiful lake views and the breathtaking starry sky — there’s truly something special about opening the window to that scenery. It’s great to know the peaceful atmosphere and lakeside location helped start your day in such a positive way.We’re also very happy you loved the breakfast selection! Providing a rich and satisfying breakfast with a stunning view is exactly the experience we hope to create for our guests.We truly appreciate you sharing your experience and your photos! We look forward to welcoming you back for another memorable stay!Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort

住宿方回覆: Dear valued guest,Thank you very much for sharing your detailed feedback.We’re delighted to hear that you enjoyed the lakeside location and the beautiful view from your room.We’re sorry that the breakfast selection did not fully meet your expectations. Your comments about the variety are valuable, and we will share them with our food and beverage team as we continuously look for ways to improve.As for parking, we apologize for any confusion. Our hotel parking is available at $15 per night, and we regret the incorrect information shown on Ctrip about free parking. We will contact the platform to ensure the details are updated and accurate to prevent future misunderstandings.Thank you again for your feedback. We truly appreciate it and hope to welcome you back for an even better experience in the future.Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort

住宿方回覆: Dear valued guest,Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the room, our service, and the beautiful surroundings.Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon.Warm regards,Alex AndrewAssistant ManagerMercure Queenstown Resort

住宿方回覆: Dear valued guest,Thank you for sharing your feedback. We’re glad you enjoyed the spacious room and the beautiful lake view. We also appreciate your comments about the location, which is indeed more convenient for guests with a car. We take note of your suggestions regarding the elevator and breakfast buffet, and we will continue working to improve our facilities and services. We hope to have the opportunity to welcome you again in the future!Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort

住宿方回覆: Dear valued guest,Thank you for taking the time to share your experience. We’re pleased to hear you enjoyed our hillside setting, convenient location close to the town centre, and the beautiful views from your room. We also appreciate your feedback regarding the WiFi and will be sure to share this with our team as we continue to look for ways to improve our guests’ experience. We hope to have the opportunity to welcome you back again in the future.Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort

住宿方回覆: Dear valued guest,Thank you for taking the time to share your feedback. We're glad you enjoyed the clean and beautiful rooms, as well as the lake view. We understand your concerns regarding the parking fee and appreciate your comments about the elevator and overall atmosphere. Your input helps us identify areas where we can improve, and we’ll certainly take it into consideration as we work to enhance the guest experience. We hope to have the opportunity to welcome you again in the future.Kind regards,Alex AndrewAssistant ManagerMercure Queenstown Resort Team

住宿方回覆: Dear valued guest,Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your stay did not meet your expectations, particularly in regard to the condition of our facilities, room quality, and noise levels. Your comments have been noted and will be shared with our management and maintenance teams as we continue working to improve our guest experience.We also appreciate your observations regarding service and amenities. We are currently reviewing how we communicate and provide in-room items to ensure greater clarity and comfort for all guests.Regarding your comments about group bookings, we aim to provide a welcoming and comfortable environment for every guest, and we continuously work to manage group and individual stays in a way that maintains a positive experience for all.We’re pleased to hear you were able to enjoy the lake view, and we appreciate you highlighting this aspect of your stay.Thank you again for your feedback—it is invaluable in helping us improve.Warm regards,Alex AndrewAssistant ManagerMercure Queenstown Resort

住宿方回覆: Dear valued guest,Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We take concerns about service, room placement, and amenities very seriously, and your comments regarding room location, Wi-Fi signal, pillows, and transportation options will be shared with our team for improvement.We also want to clarify that our staff is committed to treating all guests equally, and we sincerely apologize if you felt otherwise. Your experience matters to us, and we will use your feedback to ensure future guests have a more comfortable and seamless stay.Warm regards,Alex AndrewAssistant ManagerMercure Queenstown Resort

住宿方回覆: Dear valued guest,Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet expectations, particularly regarding cleanliness and the condition of the in-room items. This is certainly not the standard we strive to maintain, and we will be addressing this with our housekeeping team as a priority.We also apologise for the inconvenience caused by the gym being unavailable and for any disappointment with the level of service during your stay. Your comments have been noted and will be reviewed with the relevant teams to help us improve.While our hillside location offers a more peaceful setting, we understand it may not be as convenient for all travellers, and we appreciate you highlighting this.Thank you again for your feedback—we truly value it and hope to have the opportunity to provide you with a better experience in the future.Warm regards,Alex AndrewAssistant ManagerMercure Queenstown Resort