宜必思維也納中央火車站飯店的評論

住宿方回覆: Thank you very much for your detailed feedback.We're glad to hear that our prime location next to the train station and the complimentary coffee and hot water in the lobby made your stay more convenient. We understand how important accessibility and amenities are, especially when traveling.Regarding room cleaning: our hotel follows an optional room cleaning policy to support sustainability, especially for multi-night stays. We’re sorry if this wasn’t clearly communicated or did not meet your expectations.We hope to welcome you again soon.Best regardsChristophReservation – ibis Wien Hauptbahnhof

住宿方回覆: 感謝您親切詳盡的評價！我們很高興您喜歡我們優越的地理位置，距離火車站僅一分鐘路程，附近還有眾多餐飲選擇，為您提供便利。很高興您覺得飯店乾淨、清新、維護良好。雖然我們不提供客房水壺，但很高興您使用了大廳的免費咖啡和熱水器。當然，如果您想喝點清爽的飲品，我們也隨時提供自助啤酒服務！希望很快再次歡迎您的到來。此致，Christoph 預訂 – 宜必思維也納中央火車站酒店

住宿方回覆: Thank you for your honest and thoughtful feedback!We’re glad you found our hotel clean, tidy, and easy to locate—being directly across from Vienna Central Station certainly makes travel convenient. You're absolutely right: as an economy hotel, our focus is on providing a comfortable and efficient place to rest, with essentials like complimentary coffee and tea available 24/7 in the lobby.We truly appreciate your understanding that we operate differently from a resort-style hotel, and we hope to welcome you again for your next city trip!Best regardsChristophReservation – ibis Wien Hauptbahnhof

住宿方回覆: Thank you very much for your feedback.We’re happy to hear that you appreciated our modern facilities and convenient location near the train station. However, we’re sorry to hear about the confusion regarding breakfast pricing. It’s correct that breakfast purchased at check-in is offered at a reduced rate, while same-day purchase at reception is slightly higher. We’ll ensure our team communicates this more clearly in the future.We also understand the inconvenience regarding hot water access and will keep your input in mind as we strive to improve guest comfort.We hope to welcome you again soon.Best regardsChristophReservation – ibis Wien Hauptbahnhof

住宿方回覆: Thank you very much for sharing your experience!We're delighted to hear that you were satisfied with the front desk service and found the room simple and comfortable. Your clear directions from the train platform to the hotel are also much appreciated — they’ll surely be helpful for future guests.We're glad our complimentary luggage storage after check-out and the easy connection to the airport added to your positive experience. It means a lot to us that you had such a satisfying stay.We look forward to welcoming you again on your next trip to Vienna!Best regardsChristophReservation – ibis Wien Hauptbahnhof

住宿方回覆: Thank you very much for your detailed and thoughtful review! We're happy to hear that although the room was compact, you found it very clean and functional — and we're glad the coffee machine with hot water in the lobby was a helpful alternative to an in-room kettle.Our central location directly across from Vienna Central Station and the luggage storage service are definitely popular with many of our guests. We're especially delighted that our breakfast selection — including warm rice, miso soup, and Asian side dishes — brought you comfort and a taste of home during your stay.We hope to welcome you again soon.Best regardsChristophReservation – ibis Wien Hauptbahnhof

住宿方回覆: Thank you for your feedback.We’re glad to hear that our front desk staff was friendly, but we’re truly sorry that you weren’t informed about the complimentary drinking water available in the lobby. We understand how inconvenient that must have been, and we will remind our team to better communicate this service to all guests at check-in.We hope to welcome you again soon — with a better experience next time.Best regardsChristophReservation – ibis Wien Hauptbahnhof

住宿方回覆: Thank you for sharing your experience! We're glad to hear that you had a positive interaction at the front desk, and that our location near the train station and within walking distance to Schönbrunn Palace was convenient for your travels. It’s great to know that you enjoyed exploring Vienna's famous landmarks.We sincerely appreciate your feedback on the room. We’re sorry to hear that the bed didn’t meet your expectations, and we will certainly look into improving this area for future guests. Regarding the water pressure, the reason for the occasional low pressure during showers is the energy-saving showerheads we use, which are in place for sustainability reasons (to conserve resources and protect the environment). We understand how this can be a bit surprising and appreciate your understanding. We're also grateful for your comments on the breakfast, and we’re glad you found the yogurt and sausages to your liking.We hope to welcome you again soon.Best regardsChristophReservation - ibis Wien Hauptbahnhof

住宿方回覆: 非常感謝您可愛的評論！我們很高興聽到您喜歡我們位於維也納中央火車站正對面的優越位置，並欣賞附近各種各樣的餐飲選擇。尤其高興的是，我們提供的早餐選擇 - 包括味噌湯和米飯 - 給您留下了難忘的印象，並帶來了家中舒適的味道。我們很高興它為您的住宿增添了特別的體驗！我們希望很快再次歡迎您。此致敬禮Christoph預訂 - 宜必思維也納中央火車站酒店

住宿方回覆: 非常感謝您詳細周到的評論！我們很高興您喜歡我們便利的地理位置、乾淨舒適的客房以及前台團隊友善專業的服務。附近的便利設施讓您的入住更加便捷，這真是太棒了。您說得對——作為一家經濟實惠的宜必思酒店，我們不提供一次性用品或客房內熱水壺，但前台隨時提供熱水。我們非常感謝您的理解和推薦。期待很快能再次歡迎您的光臨。此致Christoph預訂 - 宜必思維也納中央火車站酒店

住宿方回覆: Thank you very much for your kind and detailed feedback!We’re delighted that you enjoyed your stay — from the cleanliness and comfort of the room to the friendly front desk service. It’s also great to hear that you found the complimentary tea, coffee, and water in the lobby convenient, and thank you for the tip about bringing your own bottle.And yes, you’re absolutely right — ibis and Novotel share the same building, so it's good to double-check the lift signs.We hope to welcome you again soon.Best regardsChristophReservation – ibis Wien Hauptbahnhof

住宿方回覆: Vielen Dank für Ihre Rückmeldung! Es freut uns sehr, dass Ihnen die zentrale Lage direkt am Bahnhof und die Sauberkeit sowie der Komfort unserer Zimmer gefallen haben. Wir sind auch froh, dass Sie von der Möglichkeit des frühen Check-ins profitieren konnten.Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen.Herzliche GrüßeChristophReservierung - ibis Wien Hauptbahnhof

住宿方回覆: Thank you for sharing your experience with us! We appreciate your feedback regarding the facilities. As a 3-star hotel, we provide basic amenities in the shower, including a combined body wash and shampoo. Unfortunately, we do not offer additional items such as toothpaste, toothbrushes, or slippers.We are glad to hear that you found our cleanliness satisfactory and that our location was convenient for your travels. It's great to know that you enjoyed the variety of food options available at the train station and appreciated our friendly service.Thank you for highlighting our luggage storage service; we aim to make your stay as comfortable as possible.We hope to welcome you again soon.Best regards,ChristophReservation - ibis Wien Hauptbahnhof

住宿方回覆: 感謝您與我們分享您的回饋。得知您在入住期間的某些方面未能達到預期並給您帶來不便，我們深感抱歉。作為一家三星級宜必思酒店，我們以精簡的配置提供基本設施，因此不提供拖鞋、牙刷和客房內電話等物品。取而代之的是，我們提供透過二維碼進行數位溝通的系統，方便客人提出請求。但是，如果您的請求未能得到回复，我們深感抱歉——這種情況本不該發生，我們將與我們的團隊跟進，以確保將來能夠更好地響應您的需求。關於提前入住及行李寄放：會員可享有提前入住服務，但需視具體情況而定；我們也提供行李寄存服務，但採用自助服務。感謝您的詳細評論，這有助於我們改進。我們希望很快再次歡迎您的到來。此致Christoph 預訂 - 宜必思維也納中央火車站酒店